Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,024 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Someone gave one of your decanters to us for our 25th anniversary and I barely bumped the corner and it broke a piece off. I still can't believe the glass was literally paper thin. I only bought another one so it wouldn't hurt their feelings when they come over and see that we don't have it. I don't dare use it because I'm sure it will break!”

Helpful Report

Posted 1 year ago

Hello Cheryl, we are sorry to hear about your experience. However, Our Personalized Kinsale Whiskey Decanter is with good quality and not paper thin. It won't break with a bare and simple bump because It measures 4 3/8" W x 2 3/8"D x 12”H with stopper.

Posted 1 year ago

“I bought a Groupon for TWO CUTTING BOARDS. When ordering I opted to "UPGRADE" to larger boards. I was told the Groupon Credit would be applied at end of order. That never happened. I ended up not receiving the credit for the Groupon. Seems this offer was a SCAM!”

Helpful Report

Posted 1 year ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter

Posted 1 year ago

“I had a terrible experience with Qualtry. Although the knife itself is nice, I was charged the full cost of the knife when I had paid for it from groupon bucks.No one responded to my multiple queries for help. Do not buy this product from groupon and the kife and shipping and handling are over-priced.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you were charged full price since your Groupon voucher code's discount did not take effect on your order. We will also have our support team reach out to you so that we can assist you further regarding the matter.

Posted 1 year ago

“I order more than one and you only sent me a single bottle opener”

Helpful Report

Posted 1 year ago

Our apologies, but looking at your order, you only placed an order for 1x Personalized Magnetic Bottle Opener . We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“Very unhappy with the coasters I received”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“I have been buying embroidered towels from Qualtry for years. I have been really pleased with the quality of the embroidery and the quality of the towel. However, I purchased one about a year ago. It was during the Covid Crises, and it was certainly inferior to what I had received in the past. The towel was much thinner and could not compane to what I had gotten in the past. I decided it was because of Covid, so I just blamed it on that and went on. I did purchase another towel a couple of weeks ago. Much to my dismay, this towel was like the other unacceptable towel. It was very thin and certainly now what you want to put out as an engraved towel. I will not be buying from Qualtry again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 1 year ago

“It does not look like the picture, the product is very poor”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 1 year ago

“Not as advertised..this bag is real real small....only one golf shoe fits..im size 11 men”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. Our Personalized Golf Shoe Bag Measures 15" x 6 1/2" x 5 3/4" as indicated in the product description.

Posted 2 years ago

“I have not received my purchase yet.”

Helpful Report

Posted 2 years ago

Hello, upon checking on your order, it was already marked as delivered by the courier date May 16. We will have our customer service team reach out to you so that we can assist further you regarding the matter.

Posted 2 years ago

“I’m very disappointed in the product. Instructions were not clear. I think I paid more than my groupon said, I thought I purchased 2 towels & initials are wrong Instructions weren’t clear & now I hv middle initial as large middle letter. Won’t purchase anything further in the future.”

Helpful Report

Posted 2 years ago

“I have not received my order yet.”

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Posted 2 years ago

Hello Mike, we are sorry to hear that you still have not received your order. Upon checking, it was already marked as delivered by the courier dated April 24, 2023. We will have our customer service team reach out to you so that we can assist you further regarding the matter.

Posted 2 years ago

Hello Mike., we have checked and your order was already marked as delivered (PO Box) by the courier dated April 24. Should you still need further assistance regarding this, You may send an email to support@qualtry.com or call us at (385)786 8564.

Posted 2 years ago

“Two of the pieces came broken.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Wrong date on product”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“They reversed the thread color on both collars. They don’t even match and are useless I checked and I ordered correctly. I need to amend back”

Helpful Report

Posted 2 years ago

Thank you for sending a photo and letting us know of this. Our apologies for the mixed up, We have already requested for a replacement to be processed. The tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“I was supposed to receive 4 luggage tags. I only received one.”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Items was completely different from the actual image. I feel mislead.”

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Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Absolutely HORRIBLE customer service. Will never use this company again.”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience. We will have our customer service team reach out to you so that you can tell us more about your concern so that we can properly assist you.

Posted 2 years ago

“Monogram was uncentered from left to right. One of the other panes of glass had a line down the length of the glass. I tried several times to clean it without any success. I tried to contact the company through email as I have had no luck with anyone answering their phone, despite during business hours! So far no response..”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“If I rate you right now it would be 1 star 🌟. I was charged twice! I paid $47.99 once w/ Groupon. Then when I was redeeming I had to pay once again $52.91. And before yall give me the song n dance, I paid qualtry with my debit card & I paid Groupon with my credit card. Just for this reason. Please help me. Hassanscott1024@gmail.com”

Helpful Report

Posted 2 years ago

We are sorry to hear that you were charged full price since your Groupon voucher code's discount did not take effect on your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I had two orders of two and they only sent me one each. In each order”

Helpful Report

Posted 2 years ago

Hello, we are sorry to hear that you are missing an item from your order. However, its seems that you only ordered one luggage tag from us that is why only one was made and sent to you. We will have our customer service team reach out to you so that we can assist you regarding the matter further.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,024 reviews