Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

“I ordered two custom pillow cases and two pillow inserts. Pillow cases have black lines going through the image like the ink was running out of a printer. I only received 1 of the two pillow inserts and it is the flattest pillow imaginable. Items were supposed to be delivered before Christmas. I didn’t receive my order until January 10th. Threw them right in the trash. Very disappointed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered the Santa Bags, December 5th, but the site said the bags would ship and arrive in time for Christmas. I waited til December 20th, and still no bags and no email or call to update me on my order (Amazon had updated me on several orders' arrival dates already). So, I decided to call and get an update. Long story short, (after several tries to get a hold of them) Qualtry had known for some time that they would not be getting the bags to personalize from their suppliers in time to ship them for Christmas. They kept saying, "It's not our fault!" It IS your fault if you don't alert your customers (that have already paid for your product to arrive for Christmas) and give them other options! You know, actually give good customer service. I would have been counting on something to arrive before Christmas that wasn't going to be there in time for gifting. Qualtry apologized but did not indicate that they were going to let me know so I could make other arrangements or fix the situation with other similar bags that they had on the site or give me a discount or SOMETHING! Qualtry said I could choose another bag replacement but it would have cost me more $$ since my bags were on sale and bigger (I needed a bigger size). They also would not refund all my money since I had gotten a Groupon. They said I could get a refund from them (that would take days) and then had to go back to Groupon for a refund (which is another long and frustrating experience I've had before). I would think that if you don't update people on the late status of an order (with Christmas items in it) that won't be delivered before Christmas... you would give the customer some sort of help to make things right. NO! I left things as they were (had to buy other temporary bags to make it through Christmas) and the Qualtry bags arrived January 2nd. Horrible experience. I have decided to make my own from now on since I won't be ordering from Qualtry again! I'm sure the bags I make will be done on time and be better quality as well! P.S. I made a review on these bags after talking to customer service but it was not added to the site.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Although I placed my order 3 full weeks before Christmas and was given no indication that there was any chance that my order would not be fulfilled before Christmas, my order did not arrive until January 4th. As these were Christmas-specific items, I now have to wait a whole year before gifting them to their recipients, not to mention that I had to buy alternative gifts at the last minute to replace these. No future discounts or coupons will bring me back as a customer. Buyer beware.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“On 12/16/22 I ordered a Christmas gift. The item was said to be shipped in 3-5 business days. That still gave me a good chance of receiving it before Christmas. On 12/23/22 I hadn't received it; looked at the status which stated "not fulfilled". I did not receive the item until 1/6/23. I am extremely disappointed in this lack of fulfillment as it was stated.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“My item arrived damaged. It was chipped before shipping because the broken piece wasn't in the packaging. I contacted qualtry and awaiting reply”

Helpful Report

Posted 2 years ago

We are sorry to hear that you received a defective item. We already requested for a replacement to be processed and you will receive a notification email once it's been shipped out.

Posted 2 years ago

“Unable to rate quality of product as I have yet to receive order placed on 12/16. It has been 3 weeks and was promised would get my delivery before Christmas. After many unsuccesfuI attempts to contact customer service they did applied 20 % discount to order. Then I was notified would get my shipment on 1/6 and still no delivery. I do not recommend.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Placed order for customized Christmas gifts on November 27th and received my shipment on January 6th. The products themselves are fine. Never ordering again as a result.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I am missing two items.....and it was extremely late. So disappointed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing two Personalized Holiday Tea Towels from your order. We will request for it to be made and sent to you as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“I ordered on December 10, was told 2-6 days delivery. Plenty of time for Christmas I thought. I received notice of delivery was now December 28. That date came and went. Finally on January 4 I cancelled my order and asked for a full refund. The next day I received my order . Box was damaged.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Ordered before. This order was for Christmas and never received. I won’t order again”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I purchased well before Christmas and paid for express shipping-The gift did not arrive for Christmas- I was told it would be shipped on 1/2 - my relative was out of town!”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“My Xmas order arrived on Jan 5th!!!! Need I say more? I will NEVER order from this company again!!! My gifts were for some of my kids!!!!!”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I purchased an executive gift for a supervisor on December 12…it didn’t arrive until January 3, according to the tracking. While it was the holidays and there is production time needed, this delivery timing was unacceptable. Quality refunded half of my purchase but I ended up getting another gift elsewhere. I do not recommend for time sensitive gifts for others. Also, Qualtry didn’t provide the opportunity to add a gift note, either and I am now left to wonder if the gift arrived with a receipt and prices!”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Item arrived broken. Looks like it was glued on.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“It took over 5 weeks to receive a Christmas order so I’d already bought other things and asked for a refund. No responds after sending 5 emails. I received the order after I no longer needed it. I still want that refund. None of this was handled decent. Have bought tons here and never will again!”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“If I could leave a 0 star I would. I had to have my frames reprinted because they were not only not engraved but were printed backward. Then they remade the product which I just received and the picture quality is now fuzzy which wasn't on the first print and they engraved the lettering across the middle of 2 frames. I reached out for help they offered a refund but only on shipping and told me to reach out to Groupon. Groupon won't give me a refund and said it's up to the merchant so now I am out almost $50 and no frames to give as xmas gifts that are already late because of this mess!!!!!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Ordered 5 Santa Bags in November, they did not arrive before Christmas. I was refunded for the shipping costs. However, now that my order has finally been delivered, I only received 3 of the 5 bags I purchased. Very disappointed and will not ordering through this company again. I should have listened to the negative reviews.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future. We will have our customer service team reach out to you so that we can assist you further.

Posted 2 years ago

“Ordered items before thanksgiving and was billed for them immediately but just received item in 2023 Items were for Christmas”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I ordered with a guaranteed delivery of 12/23/22 and received my order 1/2/23 so that was very disappointing. I did not have a Christmas gift for someone and a 12/31 wedding gift for another. I don't think it was a carrier issue. I think the products just weren't shipped timely. I was also disappointed in the color of the personalization on the gloves/hat. It is not what I would call mint green and not what it looked like on the color chart.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I ordered something on dec 1 and it didn’t come till the 28 and came damaged I ordered this that early to have for Christmas No response back to my emails This company is horrible at getting back to the customer I will never be shopping with this company ever again”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We have already processed a refund for your order and its should have been posted by now. Once again, we apologize for the inconvenience.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Qualtry Reviews