Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,024 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

Write Your review

Tell us how Qualtry made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered in early December and the products we ordered was late for Xmas! Not happy. Never had an issue in the past! What happened ? Also one of the customized items used a grey color on a dark green travel mug and you can barely see the logo. Poor quality.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I placed my order on November 25 and it arrived on December 28. This order was Christmas gifts that I no longer needed on December 28. And, if that weren't bad enough, two of my items are missing and as of today I have not gotten any response from Customer Service at all. Definitely not a happy customer and I will not order from them again. Never did they tell me there was even a possibility my items would not arrive before Christmas even though I sent two messages inquiring as to when I would receive them.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will have our customer support reach out to you to prove you assistance regarding the matter.

Posted 2 years ago

“Sat on order for two weeks and admitted they didn't have workers to pack and ship. Didn't arrive until after Christmas. Totally embarrassed me. Communication horrible, lied and said ithey would expedite shopping once they would finally ship it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Ordered custom Christmas gift sacks/bags 11/26. Delivered 12/27. I Called several times and no one answered, left message twice. No call back. Shipping was not the issue as it was not received by USPS, for shipment/delivery until 12/24. Unacceptable. I’ve ordered many times from Qualtry and have been more than satisfied on every order, except this one. No other purpose for this $110 order except Christmas, and now it’s a waste. This experience will be my last with Qualtry, largely due to extreme lack of customer service when attempting to find out the status of my extremely delayed order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Not only did this NOT make it in time for the holiday…. The one item I ordered for my boss looks awful. Zero quality control! I’ve ALWAYS excused your poor time frames but now this makes me look like I chose an unworthy site. Poor representation of me.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I placed an order with Qualtry on November 28 and I did not receive it until December 27. The items or not a good quality and we’re done poorly and we’re not what I ordered. I’m very very disappointed with Qualtry and I will never ever order again. I did send an email requesting a full refund of the items I ordered. Sincerely, Cheryl Coyle 412-334-3495 Pittsburgh Pennsylvania.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Missing four of 11 items in the order. Personalized Canvas Initial Tote is missing - all four of them. Order # 2183646 from November 26, 2022.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were missing items from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I was very disappointed. My order arrived late for Christmas. And the cookie jar has a scratch on it”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the cookie jar that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Order was to be delivered 12/23/2022 and they were not delivered until 12/26/2022 after Christmas. And all 3 of the checker sets I ordered and paid for did not have the checkers for each included. I am awaiting those to be sent to me to be able to gift them. I did send an email at 1245 today to support@qualtry.com with no response currently.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“My cutting board was shipped in a plastic bag. There is a gouge in one corner! I can't give this as a gift!”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I was guaranteed that my package would be received before Christmas, didn't receive it until after Christmas. I want my refund that I asked for a week prior since the package hadn't shipped by then.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Didn't receive my order before Christmas when I ordered it in plenty of time. Then when I received it, half the stuff is wrong and not monogrammed!!!! I've left numerous messages via phone and email and noone has the decency to return my calls to fit the problem! What type of company are you? I will be reporting to the BETTER BUSINESS BUREAU if I don't hear back and get the correct items I've ordered.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I HAVENT EVEN RECEIVED THEM!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order status. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“This was a 2 month disaster with flawed products and inexcusable customer service. I ordered 14 personalized Large Santa Bags in October. Website said product is in stock, mailed in 2-4 days...5-8 days to receive. Two representatives said I would receive them by November 14...actually, the products were held in U.S. Customs. I received 13 Bags on Christmas Eve..1 Bag missing. 7 Bags had a misspelled name or peeling or missing stencils. Customer service is a joke..instead of replacing the 7 damaged and 1 missing bags, they offer a 50% code for my next order...Seriously? I'm out $215 for the original order..2 months of extreme stress..14 extremely disappointed children and very angry ME, my husband and our Church members.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Horrible missing items from delivery, can not contact customer service poor printing quality!! Never again”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Ordered items Nov 28 didn’t receive till Dec 24, paid $30 for priority shipping.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Poor communication…..ordered on December 5th and chose priority shipping 2-6 business days) which was $15.99. Order didn’t arrive until December 23rd. Well after the time period I paid for and after the date of which I needed the products. Customer service was no help whatsoever and requested I not ask for tracking again”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I didn't receive the items I ordered. I instead received Juan Huerta's order which should have arrived in TX personalized in Maya's name. I'm not sure where my 2 personalized items are. That's 2 personalized presents that aren't here for Christmas.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“My item was broken. Messaged and waiting for a response to reconcile this.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“What I received was not what I ordered. Writing was not legible.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,024 reviews