Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,024 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive all of my items. I called and spoke with customer service. I was told the missing items would mail out. Received tracking and two of the items were not listed in the second shipment. I've emailed customer service with no response and I cannot get anyone to pick up the phone. The next step is to file a chargeback on my credit card. I AM ANNOYED.”

Helpful Report

Posted 2 years ago

Hello Jessica, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“I’ve orders from Qualtry before, same style of cutting boards; this order was extremely disappointed. The engraving is so faint I’m embarrassed to give as planned gifts.”

Helpful Report

Posted 2 years ago

“Did not receive 3 throw pillow inserts ordered. Sent Qualtry support an email for assistance 4 days ago with no response. Order was placed in November - throw pillow inserts are not a customized item, should have received them by now. Won’t be able to gift these items for Christmas. Completely disappointed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing the pillow inserts from your order. We will have our customer support team reach out to you to assist you regarding the matter.

Posted 2 years ago

“I was sent the wrong collar with wrong name. I have tried to cal several time but number is always busy. I sent email and have received no response.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“All I can say is, I am very disappointed in my experience so far. I purchased items that even with delayed delivery, they would have been delivered before Christmas. It stating that my items were delivered two days ago and there are no sign of them.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I placed 3 orders. Only one has arrived. The other very large order placed 2 weeks ago for o er $400 still has not arrived. This order doesn’t even have a tracking number yet. I have called multiple times and emailed your company over several days and still have not received a response. I need these gifts for Christmas and they have still not arrived and today is 12/23/22. Very frustrating to not even receive a response. The mo et has been withdrawn from my bank account too !!”

Helpful Report

Posted 2 years ago

We are sorry to hear that your order was delayed. We already made a follow up on this it was already shipped. You should be receiving your order soon. We apologize for the inconvenience.

Posted 2 years ago

“The personalized photo ornaments I ordered look terrible. They look like a homemade hodgepodge craft. I am extremely disappointed in them! I’m too embarrassed to give them as gifts! I had ordered them for three wedding gifts as well as a memorial to my siblings after my dad‘s passing this year. I have ordered items from Cultry before and have always been very pleased with them. This is this is embarrassing and I should be able to get my money back. I would’ve never spent money on the quality of these ornaments.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“1 of my 6 items were delivered.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some missing items from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I have tried all day yesterday and today to reach this company. I received my order and two of the pieces weren't correct. I'm still awaiting contact from the company!”

Helpful Report

Posted 2 years ago

Our apologies, but the board you received were produced based on the personalization details you sent. It is possible that your device has an autocorrect feature that made the change. When we checked, you have submitted the bottom line personalization as "Eat. 2008".

Posted 2 years ago

“The quality of the hand towel is terrible. I will not be ordering from your site again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“We were missing one Stocking, Katy, and I ended up with 2 extra stocking they belonged to two orders”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing the stocking for Katy. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Cutting boards do not look as pictured. Very disappointed in the quality. I’ve written an email to the support team and haven’t hear back. You can’t see the names engraved on the board. Half the letters are brown half are not. Terrible.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered 2 got only one - no possibility for regress.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing an item from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I have not received it!!!!!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you still have not received your order that we shipped last December 12. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Very disappointed with quality and customer service. You can barely see the engraving on 2 of the 3 boards.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I was supposed to get 4 luggage tags via a Groupon campaign. I only received 1. I contacted customer service and my emails have gone unanswered and ignored. Not happy with one luggage tag for $35 and they were Christmas gifts so that is now ruined”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered a total of 9 Personalized cutting boards but it turned out that the color for the engraving was not even and barely you can see the writing. I will not be giving these as gifts, unfortunately. I wrote my review and hopefully, this will help you improve the quality of your work. I took a picture and attached it with my review so you can see what I was referring to. These were all for the 9 cutting boards that I ordered. It did not appear the same as the picture from where I ordered. VERY DISAPPOINTED. It would be great if I can return these items and get a refund.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not find the board that you received to your liking. Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.

Posted 2 years ago

“There is a line going through the name. I can not give this as a gift. The small cutting boards were very disappointing.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I requested this for a Christmas Gift and was so excited when it arrived on time and when it arrived, it was bent and looked used and disappointing. The pad itself would have been lovely but due to the damage, I won't give it to my niece.”

Helpful Report

Posted 2 years ago

Our apologies Melissa for the defect of the sketch pad you received. We have already requested for a replacement to be processed and the tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“They sent 2 not 4”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,024 reviews