Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

“Received over a week late and product was damaged/ cracked in half.”

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I would not recommend this site to anyone! I had placed my order on 12/12/22 for Christmas stuff with 2-6 days priority shipping. I received my order on 1/1/23!! Christmas was long gone. Even when I tried to call customer service the phone just cuts off! And no replies to my email. Ridiculous!!!”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Order was placed on 12/4/22. On 12/19, my order still said unfulfilled, so I call twice during business hours with no answer. So, I emailed. I received an email quickly stating that my order had been made and was awaiting carrier pickup. The representative assured me i would receive my package by Christmas weekend. I finally received my order on December 29. So much for Christmas presents. The text on the mug I ordered was much smaller than it appeared online and text was already scratched in places. I can’t give this as a gift because I would be ashamed to have my name attached to it. The glove and hat set has some of the stitching already coming apart. The sketchbook appears to be good quality, but I’m unable to give it as a Christmas present.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Items didn’t arrive on time for Christmas that were ordered on December 7th! Poor customer service no response and no offered solution”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“This company shows no concern for customer support at all. I placed an order in mid-November for Christmas gifts. Christmas came and went but I still did not have the order nor would anyone reply to emails sent to support. Finally, after Christmas the items were shipped with no reply to emails except the tracking number.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“The order arrived very late. It arrived a few days shy of a month, well beyond the time I needed it. The estimate was a week earlier.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I still havent recieved my order and i paid a rush charge where is my order”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“To who am I concern; I just received my packed and it's damaged. I opened it and the wooden board is cracked in two pieces. I'm very upset. I believe if it would of been labeled handle with care or fragile on the out side of the packaging it would not of broken. I need a replacement board please.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“So disappointed! I received the complete wrong order! My name was on the outside label of the box, but another complete order was inside the box! I tried to reach out via telephone and email, and it was very hard to get a hold of anyone!”

Helpful Report

Posted 2 years ago

Hello Grace, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“Ordered abs paid extra to have items delivered after Christmas. Very disappointed. Will not purchase again.”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“I ordered items for Christmas on 12/10 and was supposed to get them in time for Christmas. I paid $16.77 for shipping even and did not receive my items until 12/28. I feel this is unacceptable! I will not be recommending your company. And I messaged you guys to see when the items were coming and never got a response.”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“The worst customer service!! Ordered many items for Christmas gifts in early November and STILL HAVE NOT RECEIVED!”

Helpful Report

Posted 2 years ago

We are sorry to hear about experience. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I’m a regular customer or Qualtry and buys most of my gifts to my clients year round and has been happy so far. Until last (Black Friday) purchased were just delivered yesterday after Christmas (4 weeks later) and it’s still incomplete.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. Again, we are sorry and please accept our sincerest apologies. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Very disappointed in the service. You sent email after email saying last chance for Christmas delivery. I ordered on Dec 14. It arrived at some shipping facility on Dec 21st and sat for 6 days. My gift arrived on Dec 29th. You have no customer service to speak of, I wrote 2 emails to support and got no response. Every other special order gift I ordered from other businesses arrived on time. If I had a question from other businesses I got a response. I will not be ordering from this business again & will let other people know not to order. You have offered no response or any credit because of this failure on your part.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. Again, we are sorry and please accept our sincerest apologies. We totally understand your disappointment and we are looking forward to make it up with you in the future.

Posted 2 years ago

“So disappointed!”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear that you are disappointed. Can we know more about your concern so that we can properly assist you? You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. You may also call us at (385)786 8564 Our operating hours are from 9am to 5pm MT Monday to Friday.

Posted 2 years ago

“I paid a lot of extra money to have it shipped earlier because it was a Christmas present. They arrived broken and I emailed the company and still have not heard anything back. I’m hoping they make it right”

Helpful Report

Posted 2 years ago

We are sorry to hear that you received a damaged item. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The shipment was delivered very late. Half of the items were missing from the box. Unknown items were in the box instead. Some items were delivered damaged. It was my first try with Qualtry and I am very disappointed with the service as well as the item qualities. I couldn't give Christmas presents on time to many people I love. It's even gotten more delayed due to the missing items and damaged items which they needed to redo. Even though they gave me a 50% refund, I will never order from Qualtry, again.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I received the cutting board which was damaged due to poor packaging. This is the second time I have emailed and have not heard back. I have called several customer service numbers only to be hung up on. Very disappointed ☹️”

Helpful Report

Posted 2 years ago

We are sorry to hear that you received a damaged item. We went ahead and processed a replacement and it will be shipped out as soon as possible. You will receive a notification email once it's been shipped out.

Posted 2 years ago

“paid extra for priority shipping on black friday (specifically nov 28th) to have my items before christmas and they did not arrive on time, after being assured my customer service they were upgrading my label such that they would arrive on time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize for the delay of your order. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Haven’t received it yet Bad news as the order was for our Xmas stockings And other gifts for Xmas You really should tell people if gifts from Santa won’t arrive on time! I should have paid attention to the on line reviewers who said delivery on time is a big issue. If I could I would cancel this order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize for the delay of your order. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Qualtry Reviews