Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,024 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I had bought the same size bags but I received two different size bags”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I placed my initial order. Received an email from Qualtry stating my order wasn’t placed, with an apology & a coupon. Fine. I placed a second order. Also received an email stating the same thing…. Order not placed, apology, and coupon. I decide not to reorder. I check my accounts… both amounts for both orders have been deducted. I contact customer support & they say they can’t cancel my orders because they’re custom & they can’t refund me, since one of the orders has already shipped. I receive a package soon afterward and it has 2 of my custom notebooks & THREE OTHERS THAT ARE NOT MINE! Which means 3 separate families won’t get theirs in time for Christmas. Immediately I reach out to customer support & have never received a reply. Then, I send another email, thinking mine got lost…. Still no reply. I will never order from Qualtry again. All I want is my order & a refund for the 2nd order.”

Helpful Report

Posted 2 years ago

Hello. We are sorry to hear about your experience. We already mead a follow up on both of your orders has already been marked as delivered. Have a great day!

Posted 2 years ago

“Paid twice the value of the item for expedited delivery and got the item two and a half weeks later and a week and a half after the party it was for. I had to add an app to inquire about delivery. Asked to cancel order and got no response.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I only received part of my order although the packing slip said everything was included. I sent an email and got no response.”

Helpful Report

Posted 2 years ago

We are sorry to hear about the missing item. We went ahead and processed a replacement for it. We will have it shipped. Thank you for your patience.

Posted 2 years ago

“I ordered 4 pillow covers and 4 pillows. I received all 4 pillow covers but I only received 1 pillow. I’ve emailed three times but have yet to receive a response.”

Helpful Report

Posted 2 years ago

Hello Lori, We are sorry to hear that you are missing three pillow inserts from your order. We will request for it to be sent as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“We have emailed customer service regarding disappointment with quality. Not two toned, filled visible crack in wood and black marks. Asked if the cutting board would please be remade. Waiting to hear back. Have previous order this same cutting board for family and friends and they were gorgeous that's why I ordered again for xmas gifts.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Missing products”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing the two from your order. We will request for it to be sent as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“Absolute worst customer service in the entire world!! If I could give less than a 1 star I would. I've been shopping here for 5 years--but NO MORE!! The representatives are rude and ignore you. They do not answer calls and apparently, they block your number if you call numerous times. They pick and choose which emails they want to respond to and they make commitments about following up but never do. I placed orders nearly a month ago and still have not received them. They are unprofessional, understaffed and unappreciative of my loyalty. I have referred more than 50 customers and will now tell them to never shop at Qualtry again!! Who wants to be totally ignored when they are spending money???”

Helpful Report

Posted 2 years ago

Hello Neka, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“I ordered 4 items but only 1 was delivered and I was charged for all 4 (Over $66).”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The product is nice. The extra charges are bs IF you can ever figure out how to keep from being charged another redeem fee.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you were overcharged since your discount was not applied to your order. We have already manually applied your Groupon voucher code to your order and processed a refund for the excess charge. The refunded amount will be posted back to your mode of payment in 3-5 business days. A refund notification will also be sent through your registered e-mail.

Posted 2 years ago

“The Christmas ornament is chipped. Will you replace?”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The pictures on the coffee mugs were very poor quality. They looked like something you would see at a dollar tree. I was very disappointed in them as I bought them for gifts. This was a surprise, too. I have bought items from Qualtry in the past and the quality has been nice.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Monogramming is all smudged or damaged on various items”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“What you’d expect for the price. The wood is beautiful. The lettering and design is not great. It is very obvious it was printed on and there’s a giant line dividing my words. One half much darker than the other half. It’s not great…”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Ordered 3 cutting boards, all the same. Received one. No reply when contacted”

Helpful Report

Posted 2 years ago

We are sorry to hear about your concern. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I bought a Groupon- it stated I would receive 2 of the same product and I only received one! I ordered 2- but again only received one!! I called and was told I could get another one but I would have to pay for shipping again! I won’t ever use them again and I will tell all my friends not to use them. Not very customer oriented.”

Helpful Report

Posted 2 years ago

Our apologies Crystal, If you are using a redemption code, please make sure the quantity in your cart matches the quantity that your code is good for. For example, If you have a voucher code good for two sketch pads, then you must adjust the quantity to have two sketch pads in your shopping cart before you proceed to check out.

Posted 2 years ago

“Ordered 4 bottle openers, received one and my credit card was charged twice. Have contacted the company because previous purchases went well, but several days later, haven't heard from them. Come on Quattro, make it right”

Helpful Report

Posted 2 years ago

Hello Amy, our apologies for the confusion. When we checked, you only placed an order for one Personalized Magnetic Bottle Opener. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I did not receive the monogram bags. Only the floral bag. Will I get my items?”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will request for it to be made and sent as soon as possible. Kindly bear with us as we tale care of this for your.

Posted 2 years ago

“I didn’t even receive the correct items. I was suppose to get brown stockings and I got white. I have reached out to either get a refund or my correct items sent to me with no reply. No one answers the phone number and no reply to email.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“They never answered the phone when I tried to call during normal business hours. They never returned a call when I left numerous voicemails. The canceled on of my orders and didn't send me an email to let me know that my order was canceled. This is THE WORST experience I have EVER had when ordering something from an online vendor.”

Helpful Report

Posted 2 years ago

Our apologies for your experience Elke. Our team is active in assisting other customers placing an order over the phone due to the coming holiday. We will have someone reach out to you as soon as possible so that we can assist you regarding your concern.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,024 reviews