Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,024 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received easel I ordered”

Helpful Report

Posted 2 years ago

Our apologies Draylih, we checked and it seems that you did not order any easel. Let us know if there is anything else we can assist you with. You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. You may also call us at (385)786 8564 Our operating hours are from 9am to 5pm MT Monday to Friday.

Posted 2 years ago

“I bought a groupon for 17.00. I was only supposed to pay for shipping. I was charged almost 70.00 in total and have been inundated with junk emails. Tried to remedy or cancel to no avail. Nice pen set but not worth the trouble.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you were charged full price since your Groupon voucher code's discount did not take effect on your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“They only shipped half my order, you call the number it is always busy. No one responds to emails. Absolutely worse customer service. Buyer beware!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Order completely wrong . Attempting to contact you to correct”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. You may reply to the email we sent you with the photo of the incorrect item/s so that we can have it checked.

Posted 2 years ago

“Received I item I ordered, 1 item I did not Oder, and am missing 3 items I ordered. Have sent email and tried calling 30x today to resolve these issues and only get busy signal. Please respond ASAP. Thank you”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Not worth the money and website is ridiculous.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback and we are sorry to hear about your experience. Rest assured that we’ll do better in the future.

Posted 2 years ago

“The pillow insert is so flat! I have ordered before and the other one is so much fuller. Attached is pic. I want to give as gift and this one is not acceptable. Pls send me a full pillow insert. I pd $7 already. Thank you for your understanding. Kathy Bauer 6032 Treeridge Trail St. Louis, MO 63129”

Helpful Report

Posted 2 years ago

We are sorry to hear that there was a concern with the pillow insert you received. We have already requested for a replacement to be processed. and the tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“Received someone else's order. Still waiting to hear back.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I purchased two baby's first Christmas ornaments for twins. On the first ornament the print size of the name was fine, on the second ornament the print size was so small you could not see it”

Helpful Report

Posted 2 years ago

Thank for the feedback Debi and we are sorry to hear that you did not find one of the Personalized Porcelain Merry Christmas Ornaments to your liking. The font size will depend on the design template you chose. It was produced following the same format. Delete

Posted 2 years ago

“Last year I ordered several personalized ornaments and received them in time my fashion and they were perfect. I thought I would do it again this year. I ordered 7 personalized holiday ornaments. Only one of the personalization is readable. The other 6 are illegible. I am very disappointed. I have emailed support at Qualtry and have not heard back as of yet. Hopefully Qualtry will give me a refund with no hassle.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

“I have not received all of my order and have not been told when the rest of my order will be shipped.”

Helpful Report

Posted 2 years ago

Our apologies Darlene, The Velvet Personalized Embroidered Santa Bags are on pre-order and should be shipped by next week.

Posted 2 years ago

“This is the second time that Qualtry has not shipped everything I ordered. There have been no notification as to why or any refund. Customer Service has not responded to my inquiries.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

“I ordered 3 mugs as well as 3 sets of markers to go along with the order. The personalization on the mugs was faded and the markers never arrived. Not impressed!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing an item from your order. We will request for it to be sent as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“Extremely disappointed. The purchase was supposed to include personalisation and there was nowhere on the order form to do so. So I put a note in the notes area and it came and wasn't personalized at all. I'm Extremely disappointed and will tell my friends and family not to purchase through this company.”

Helpful Report

Posted 2 years ago

Hello Lisa, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“1. Items arrived WAY after expected date. 2. Item imprints varied all over the board. 3. Items arrived damaged and not suitable for giving 4. CS did not reply to very specific questions”

Helpful Report

Posted 2 years ago

Hello DonnaLynn, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“I was fully charged for an item I purchased on Groupon.”

Helpful Report

Posted 2 years ago

Hello Helen, We are sorry to hear that you were overcharged since your discount was not applied to your order. We have already manually applied your Groupon voucher code to your order and processed a refund for the excess charge.

Posted 2 years ago

“Very small for the price it costs. Want to return”

Helpful Report

Posted 2 years ago

Thank you for your feedback Terri and we apologize that your experience with the product you received was not up to your standards. The cutting board you ordered measures 6x8 as indicated on the product description. Size Upgrades are also available.

Posted 2 years ago

“Was not happy that when the item was purchased from Groupon it was set at 6.99. Then when linked to your site it was 17.99 in told. That to me is a miss advertising. The products was fine. Just not happy about additional cost not clear. Also went through Groupon was tried it came back that it was not available on sale items. If this is the case don't put it on Groupon. I appears I sent 6.99 on Groupon and 17.99 on your site not happy.”

Helpful Report

Posted 2 years ago

Hi Chad, We are sorry to hear about your experience on your Groupon deal. It seems that a wrong product link was provided to you and it redirected you to an item that is currently on sale and you voucher code was declined. We already have our customer support team worked on a resolution and they will be in touch with you today. Rest assured that this will be resolve.

Posted 2 years ago

“Their website doesn't match what they advertise. I canceled my order and they didn't oblige. They didn't answer their phones to correct my order. On their website, I did not receive help beyond them saying that I needed to put a code in from Groupon. I put in the only code Groupon gave me and they were not able to identify or fix my order.”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience Dee. We will have our customer service team reach out to you so that we can assist you with this concern.

Posted 2 years ago

“I’ve ordered from here two other times and each time there were slight differences in the pictured items and what I received. The good news is that though there were differences the quality was exceptable.”

Helpful Report

Posted 2 years ago

Hello Dionne, We are sorry to hear that you received the items broken. We will have our service team reach out to you so that we can resolve this as soon as possible.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,024 reviews