Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,027 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My hammer that I ordered for a married couple was messed up at the top! I took a video of it right when I opened it! So disappointed”

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Posted 1 year ago

“Product-coffee mug, picture was smaller on mug than I thought. Promised shipping date wasn’t accurate and took an extra 2 days. Very disappointed.”

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Posted 1 year ago

“The product was of good quality but I ordered 2 & only received 1. Groupon gave me your number but you never answered your phone. I did order 2 more personalized tea towels as a gift & have not received them as of this date.”

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Posted 1 year ago

“There were multiple problems with my order-out of stock, bulky power banks, different color mat sent, wrong initial on personalized item. Thankfully, Qualtry refunded for these items.”

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Posted 1 year ago

“At first they charged me full price when I had a Groupon. I was able to get the 1st placemat but did not receive the 2nd.”

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Posted 1 year ago

“Product was fine but horrible packaging. Was simply sent in a padded envelope. No other protective packaging inside at all. Ive ordered several of these cutting boards and they were always sent in a box.????????? Product 5 stars, packaging 1 star”

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Posted 1 year ago

“I ordered the personalized hand towels. The product is of great quality and as expected price. The reason for the lowered rating is because it took me three times in the phone with customer service and three separate deliveries to get my complete correct order.”

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Posted 1 year ago

“The quality is good, I am upset I paid so much because I couldn't get the Groupon coupon to work and ended up ordering without it. For the price I paid I am disappointed.”

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Posted 1 year ago

“Ordered personalized towels and was surprised. When they arrived in good time I see that the printing is not centered on the bottom of the towel - it is very off-center. Not happy”

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Posted 1 year ago

“I was sent a wrong color pillow- can someone please fix that ?”

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Posted 1 year ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“I ordered 15 wooden spoons with names engraved, and some came back too light. Some had one name light and then the other dark. It was like they ran out of ink.”

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Posted 1 year ago

“I ordered luggage tags they did not arrive. They then gave me a refund after multiple emails.”

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Posted 1 year ago

“I am usually very pleased with my products that I have ordered from Qualtry but my most recent order was a surprise and a disappointment. I had ordered two custom dance bags from Qualtry a number of years ago and they have been perfect for my other two girls dance classes. I went to order a 3rd dance bag last month with a custom name on it and when it came in the mail it is the size of a pillow case. It is much too large to use for a dance bag. How someone thinks this is the size of a dance bag is lost on me and now since it is customized I cannot return it and it is not usable. I am really disappointed.”

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Posted 1 year ago

“The process of ordering is at best confusing. The product is good quality though we thought we were purchasing a large cutting board - not the case.”

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Posted 1 year ago

“the lettering is stained uneven”

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Posted 2 years ago

We are sorry to hear that you did not find the board that you received to your liking. Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.

Posted 1 year ago

“BASIC, PINE, VERY AVERAGE, LOOKS MADE AT HOME, ALSO THE GROUPON IS A DUPE, YOU PAY HALF THE PRICE BUT THEY GET THE OTHER HALF ON SKY HIGH SHIPPING AND OTHER HIDDEN FEES, ENGRAVING IN THE US I THINK I BEEN HAD, FARCE”

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Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. Rest assured that this is normally not the case and we totally understand your disappointment. You count on us to do better in the future.

Posted 2 years ago

“Easy to order and product arrived quickly. Monogrammed items were nice but one was not straight. Also, "free personalization" is advertised but there's a $7.99 fee, so not free as advertised.”

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Posted 2 years ago

Hello Darla, thank you for your feedback. There has been an update with the ordering structure and a personalization fee must be processed to complete an order. Rest assured that we will do better in the future.

Posted 2 years ago

“Good product”

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Posted 2 years ago

Thank you steven, Your feedback helps us strive to do better.

Posted 2 years ago

“I thought shipping was only 8.99 and instead got charge 13.99”

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Posted 2 years ago

Hello Maria, our apologies for the confusion. The shipping was $8.99 and the personalization fee was $4.99 making it total $13.98.

Posted 2 years ago

“Order processed promptly, with good status notification. Items were OK, but had inconsistent product appearance.”

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Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,027 reviews