Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,027 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am attaching a picture of the listing on Groupon that I purchased. As you can see it has a picture of a much larger cutting board as opposed to the one that was actually sent. It’s a bit misleading and disappointing as it was a gift.”

Helpful Report

Posted 2 years ago

Hello veronica, We've checked and it seem that the cutting board you ordered from us here in Qualtry measures 6x8 and is approximately (1/2" thick). This is also indicated in the product title and description and upgrade options for 8.5x11 and 11x14 are also available.

Posted 2 years ago

“Was disappointed that the picture in the AD showed the engraving had a heart emoji icon in front of a name and that's what I had on my inscription but it was made without the heart... So my second line reads, " to Will Carrie" when it should have been, " To Will ❤️ Carrie"”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. Upon checking, you have chose the "Happy Birthday-Knife" design which does not included the heart. The design with the heart symbol is the "I LOVE YOU" design. The knives were personalize base on the design template you chose and followed the same standard format.

Posted 2 years ago

“I have purchased from Qualtry for many years & have always been pleased with the products. The prices now are getting out of hand & sadly I will not be able to shop with y’all as much. Several of my friends also shop with y’all because of my recommendation.”

Helpful Report

Posted 2 years ago

“While the products offered by Qualtry are great for gift giving, it is very disappointing your site does not offer the option to include a gift message for the recipient.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. You can reach out to us and we can request for a gift message to be included. You may send an email to support@qualtry.com or call us at (385) 786 8564.

Posted 2 years ago

“I purchased a Groupon and followed the instructions on how to redeem and I was charged the full amount vs. what I should have been charged with the Groupon. I tried calling the number provided Multiple times and kept getting disconnected because the user was not available. Overall very disappointed with the the lack of instruction and ability to call into the company.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you were charged full price since your Groupon voucher code's discount did not take effect on your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“It was a present for our daughter and I have to see what she has to say!”

Helpful Report

Posted 2 years ago

“The truth is that I am not happy with the company. The first order was lost, and then they had to send it again and the second one was delayed in sending it.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“The people were very responsive, but I just wished the Groupon redemption instructions were more clear. I bought one Groupon for two towels, then on the Qualtry site, I assumed my quantity was "one" and that I'd get two towels. When I received one, I called and was told that I should've put "two" in the quantity box. Qualtry gave me a code to get the second towel, but because I bought two Groupons for four towels and didn't understand when I redeemed either one, I ended up paying shipping individually for each towel ($6.29 x 4). Also, on my first towel, the third letter does not line up with the first one. I chose the "SMB" monogram and the letter in the "B" place is lower than the letter in the "S" place. It is not enough to make me send it back, but it was disappointing. I am still waiting on the others. Hopefully, they will look good.”

Helpful Report

Posted 2 years ago

Hello, we are sorry to hear about your experience. Upon checking, it seems that you have only placed an order for one Personalized Luxury Hand Towel. To resolve this issue since you mentioned that your Groupon deal is good for two, We have provided you a new code that you can use as a one time courtesy to place a new order for the remaining towel that you missed since your original code is only good for one time use.

Posted 2 years ago

“The stitching wasn’t very straight but it will do”

Helpful Report

Posted 2 years ago

“The gift was sent out in a very timely manner and it was very nice. However, the gift had an obvious defect that should have been discovered PRIOR to it being sent out. Once I made them aware of it they took corrective action immediately.”

Helpful Report

Posted 2 years ago

We apologize for the condition in which your order has arrived. We already processed a replacement and it will be shipped out as soon as possible. You will receive a notification email once it's been shipped out.

Posted 2 years ago

“The towel is lovely, I bought Groupon for 4 towels only received 1. Disappointed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. Upon checking, you only manage to place an order for one towel. We will have our customer service team reach out to you so that we can assist you regarding the matter further.

Posted 2 years ago

“The small cutting board is VERY SMALL. I had made for my daughters wedding as a gift and now embarrassed to give it. If ordering, the small size is only good for display, not a cutting board!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. The cutting board you ordered measures approximately 6" x 8" (1/2" thick) as indicated in the product page. There are also an options to upgrade the size o the said page.

Posted 2 years ago

“The site obviously doesn’t have a great way of getting the size of board a bit confusing to this old girl and I was completely confused on what Groupon payment was for and what the website charged!!!”

Helpful Report

Posted 2 years ago

“This was a gift so I didn’t get to see it so I just licked the middle number. Also the gift card/note was not included so they didn’t know who sent it. Luckily I was tracking it and was able to contact them.”

Helpful Report

Posted 2 years ago

“2 of my 3 wooden photo blocks were great. The other one was engraved on the worst of the 4 sides of the wooden block. Odd, because the other sides were nice and rich looking. Was a wedding gift, but I'm tossing in trash and headed back out shopping.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“These are so tiny.”

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Posted 2 years ago

“The bags are no longer canvas material. They are more like a thin fabric. Haven’t used them yet as they are meant to be gifts, but disappointed in the material.”

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Posted 2 years ago

“Ordered 5 cosmetic bags for my daughter's wedding for the bridesmaids. All of them are perfect except for one. The name is crooked. Can this be redone??”

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Posted 2 years ago

“Love quality of towel; beautiful lettering. However, monogram was incorrect. I was confused as to how to enter the 3 letters. I stated in notes the correct letter order. Would like to have towel with correct monogram”

Helpful Report

Posted 2 years ago

“The order was promptly delivered; however the printing on 2/3 of my order was incorrect and has to be reprinted. The response to the order problem was quickly responded to.”

Helpful Report

Posted 2 years ago

Qualtry is rated 4.0 based on 2,027 reviews