Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, phone seems to be working fine. Good to have peace of mind that there is a 12 month guarantee.”

Helpful Report

Posted 7 years ago

Hi Shelley, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Have had the phone for a couple of weeks and need to send it back for repair. The battery doesn’t hold charge for as long as it should and the sound jack is faulty, only producing sound when held in a particular place. Extremely disappointing, more so because I ordered the A Grade version to try and avoid this. Will now have to post it back and wait 5-7 days until it is repaired.”

Helpful Report

Posted 7 years ago

Hello Jazmin, We are sorry to hear you are having a problem with your order. We have advised you to return the order so we can resolve the matter under your warranty. This will be a quick turn around time for you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I ordered a refurbished iPhone 6s. From dispatch to receiving my product up to date information brilliant. I am very happy with the phone and it’s exactly how described when I was viewing it. I have used quick fix mobile in the past and will continue to use them in the future.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“not delivered in time and part missing”

Helpful Report

Posted 7 years ago

Hello Abderrazzak, We are sorry to hear this, could you please get in contact at your earliest convenience and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 7 years ago

“Had no problems with the purchase or delivery. Everything went as promised”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My son was very happy his phone, I would recommend to anyone thank you”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“excellent service”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Everything was as it should be. On time, as described, working as described (one minor fault which we bought knowing). Would use again if needed and price was competitive (As it was this time.)”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Supplied me with a good quality I phone 6 no problems all as required also repaired my l phone 5 very good job with a quick turn around will use this company again”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sent you my phone months ago. You still have not paid me. You keep telling me that you have a problem processing payments. You have not paid by your latest stated timescale and now you do not reply to e-mails and nobody answers your phone call enquiries. DO NOT USE THIS COMPANY”

Helpful Report

Posted 7 years ago

Hello David, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“HORRENDOUS DO NOT SENT A PHONE FOR REPAIR I shall start by giving a very brief background, lost my phone, however had a iPhone 6 plus which needed 3 repairs, so rather than buying a new handset I searched the internet for what suitable repair service, I reviewed the reviews posted and like other people I took the bad reviews as possible shortcomings and the majority were good reviews, so paid and sent the phone for a repair which according to their website would take between 48-72 hours, well 22 days later they sent my phone back, which now has a further fault it never had before sending for repair. I damned if I am sending the phone back to them. As I am sufferer of chronic depression, anxiety & PTSD, the lifeline of a mobile is imperative for me to be able contact my care team & family in times of emergency which I had couple of them during the period of not having a mobile. Now as far as their customer service, I sent them over 40 e-mails which came back with the cut & paste response we'll update you in 24,48 or 72 hours on the status of your repair. The webchat was less than useful, same answers. Then to add to this disgusting behaviour, I was promised call backs from the manager, which with no mobile I needed to stay home waiting for these calls. Alas none of them happened. Even after pleading that I needed my phone back due to my illnesses, they sent pathetic e-mails apologising then gave the same BS responses. I also tried countless times to contact the customer service number, which in all the times of trying only once did they answer, once again promised a call back. I have written e-mails of complaint which have never been answered. This company caused myself my carers & my family major distress.”

Helpful Report

Posted 7 years ago

Hello Karl, We are sorry to hear this, a member of management will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Received phone twelve working days after ordering,texting jams and Bluetooth doesn’t work.cant send it back as I would be without a phone for dear knows how long.”

Helpful Report

Posted 7 years ago

Hello William, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you, we have a quick turn around for items being returned under warranty. You can contact us via phone, email or live chat Kind Regards Quick Mobile Fix

Posted 7 years ago

“Very good service and very fast”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Do not trust this company. This has been the worst experience ever for an online purchase. I read mixed reviews on this company but decided to look past the bad comments and trust the good reviews. I purchased an Iphone 6 from this company on 3 October 2018 as I urgently need a simple phone in the interim. The delivery was promised within 10 days but it never arrived. I wrote to cancel my order and had reply saying that I will be contacted by refund department. I wrote a few more times to follow up but has yet to hear from them. They are also unreachable on phone. What a horrible experience. Please refund me or I will be contacting the authority.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, unfortunately, the order had already been dispatched before we could cancel your order. If you no longer wish to have the order that will be delivered today please contact us and we can arrange this for you Kind Regards Quick Mobile Fix

Posted 7 years ago

“It took ages to arrive. It broke within a week and it took ages for me to send it back to get it fixed. Tried to call their customer service, there's never an answer. Email gets replied a day after.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you are having a problem with your order. We have advised you to return the order so we can resolve the matter under your warranty. This will be a quick turn around time for you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Very gd”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone arrived broken on 9th October, contacted them straight away, they said they would collect it on the 12 th October, they didn’t! Another date was arranged, again they didn’t collect it! Have contacted them numerous times, mostly have been ignored, the last contact they said they would speak to the carriers, I’m still waiting, the phone has been waiting for them to collect since it arrived! Very disappointed indeed!”

Helpful Report

Posted 7 years ago

Hello Joanne, We are sorry to hear you are having a problem with the order you purchased. We have arranged a claim and collection for you to resolve this matter. Once we receive your order back we will ensure that a full working phone will be returned to you Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Ordered an I phone 6s it was delivered on time the phone was as described, excellent condition is working ok no problems. Yes I would recommend this company.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very efficient”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“We ordered a pristine IPhone. It took a few days to arrive, I read they used a next day shipping which is true but they take several days to post which kind of defeats the point. Phone arrived and indeed looked perfect. My daughter reported that her headphones didn't work well. We assumed it was the headphones so bought new, we then noticed that there was a physical fault with the headphone jack as the jack does not insert fully. This was after we had a good quality screen protector fitted! we shipped the phone back within the 14 day limit but got a message saying it would be repaired and back to us in around 10 days. The phone was covered in QA stickers so I would have expected such a fault to be noticed. For such fault being returned within the 14 days I was really expecting a replacement phone to be sent by return post, not for it to go into a standard repair process. Not the best experience so far. Perhaps I should have just rejected it.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear there is a problem with your order. We received your order on 22.10.2018 and it is currently being processed. We will be in contact with you soon with an update and have your order returned back in full working order. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews