Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, Excillent product.”

Helpful Report

Posted 7 years ago

Hi John, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered a good quality phone, phone I recurved was great! Really plesaed”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Terrible experience, I ordered a phone 5 weeks ago which was never dispatched. I could not get a single response from the customer care phoneline, and received very basic e-mails with no information as to what was happening. Having in the last week asked for the order to be cancelled and my money to be sent back I am still waiting for the money. A very poor service which I will never be using again.”

Helpful Report

Posted 7 years ago

Hello Scott, We are sorry to hear you have cancelled your order. As advised refund are processed within 10-14 working days. The latest you will receive the funds will be 19.11.2018. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 7 years ago

“No payment recieved I sent my phone away with the company recieving on 03/09/18 I was promised payment by 11/10/18. Apparently the payment went missing so I was then told 17/10/18, same again then 26/10/18 yet nothing! I have emailed with no reply and the telephone rings out! Use another company!”

Helpful Report

Posted 7 years ago

Hello Lindsay, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Sold them my Samsung galaxy s8 on the 3rd September, still no payment from them after they telling me on different occasions the payment will be made. Reporting them to the police and will be taking a nice trip to the registered address to take my phone back”

Helpful Report

Posted 7 years ago

Hello Clive, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Refused to call me to discuss the refund request. Refused to issue refund until they find the phone they lost. Refused to refund the phone that I have not received. Refused to refund a phone that the courier says is now with them. Refused to issue refund until they have checked the phone they repaired and marked as working is working?!? refused to stop asking the same questions over and over about the phoen. To be clear YOU DIDN:T DELIVER A WORKING PHONE, then repaired it, THEN DIDN:T DELIVER IT AT ALL. GIVE ME A REFUND!!!! NOW!!!!”

Helpful Report

Posted 7 years ago

Hi Darion, We are sorry to hear about this. We have not refused to issue you a refund. Your device is with us and has been processed by the returns department. Your refund will be issued in the timeframe we advise. We apologise for any inconvenience this may have caused you. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“The word quick is not appropriate. When placing order I stated the mobile Make and Model for a replacement battery. You should state before accepting order you do not have stock. Took a week to return.”

Helpful Report

Posted 7 years ago

Hello Howard, We are sorry you are unhappy with the service, we did contact you when we received your order to inform you we required more parts in to complete the repairs and you were happy to wait. We have since repaired and returned your order. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Atrocious service definately need to review trustpilot status.”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 7 years ago

“AVOID!!!! I ordered a pristine iPhone 7 on the 9th October, which I was told would be delivered within 10 days. After several emails, all responses coming from a different person at all sorts of different times of day, with different excuses, I was eventually asked if I wished to cancel my order. I stated that I did and today received another email from yet another different person, saying that I could not cancel as my item has already been shipped! No tracking information and when I use the tracking via the website it shows my order as still processing. No idea if I’ll receive what I ordered or when??? I’m not convinced the emails are even coming from anyone in this country as they state they are open 0800-1600 and I’ve had a reply at gone 8 in the evening!! Not impressed and shall be informing Trading Standards and Action Fraud if nothing acceptable is received in the next 24hrs!!!”

Helpful Report

Posted 7 years ago

Hello Sue, We are sorry there was a delay in your order. Unfortunately when we received your request to cancel your order was already shipped. We emailed you with your tracking number to track your order. If you are experiencing a problem, please contact us on customersupport@quickmobilefix.com Kind regards Quick Mobile Fix

Posted 7 years ago

“DO NOT USE THIS COMPANY!!!! I ordered a mobile phone in July 2018 and cancelled the order before the phone was dispatched. (I thought the phone was going to be sent out the next day, it can take up to 10 days) It is now 26/10/2018 and after numerous emails requesting a refund, I have not yet received it!!!”

Helpful Report

Posted 7 years ago

Hi Annie-Marie, We are sorry to hear about this. We do dispatch orders up to 10 working days. Your issue has now been resolved and we apologise for the inconvenience it has caused you. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Avoid this company They sell phones they do not have in stock After waiting a month to tell me that they do not have the phone I ordered I asked for a refund and was told on the 3rd of October my order had been cancelled and would be refunded within 10-14 working days It has been well over that now and I still do not have my refund All this company has to say is that “a member of staff will be in contact with you” I do not want to hear that I want my money back or I will be sueing for the cost of the phone,legal fees, and pain and suffering”

Helpful Report

Posted 7 years ago

Hello. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered phone to be told delivery could take up to 10 working days. It was a birthday present for my 12 year old son, e mailed and promised dispatch would be prioritised. Even accepted a different colour that was ready for immediate dispatch. 11 working days later no phone, or dispatch details or advised delivery date. Had to go elsewhere and buy a phone to avoid my son's disappointment. Cancelled order 4 days ago and dispite lots of e mail promises that a colleague would be in touch I am still waiting for confirmation and that my refund has been processed.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about this. A member of our team is looking into this and will contact you shortly to resolve this issue. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Superb prices and great equipment”

Helpful Report

Posted 7 years ago

Hi William, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Awful experience... waiting now for a refund.. dont know how log thats going to take!!!! Absolutely rubbish to deal with... wish i had ordered with an reliable company!!!!”

Helpful Report

Posted 7 years ago

Hello. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“DO NOT DEAL WITH THIS COMPANY!!!! Happy to take my money and no phone!!!! No point ringing the number as they dont answer the phones!!! Waiting for a refund £248... chasing this up.. nightmare!!!!!!”

Helpful Report

Posted 7 years ago

Hello. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered phone for 3rd October for granddaughters birthday. Cancelled order on the 12th of October as my granddaughter flew back to Australia. I was told My order had gone to cancellations department and would hear within 24 hours That was a week ago still no refund or no response to emails since that date but deafly not recommend”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about this. I can confirm that your order has been cancelled and you have been sent a confirmation email about this. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“DO NOT BUY FORM THIS COMPANY! THEY SELL PRODUCTS THEY DO NOT HAVE AND THEN THEY OFFER YOU AFTER 20 DAYS TO BUY SOMETHING MORE EXPENSIVE”

Helpful Report

Posted 7 years ago

Hi Pam, This is incorrect and unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“I bought a repair service on the 26th September. I cancelled it the next day and the company told me that a refund will be processed within 10-14 days. I have sent several emails the last 10 days and the answer is that they will get the refund processed asap. I think that it is unprofessional and disappointing to have someone to wait for so long, longer as the agreement was for their refund.”

Helpful Report

Posted 7 years ago

Hi Vicky, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“I bought an IPad to be delivered in time for a birthday and after 18 days, it did not arrive and I got no answer on the phone or by mail. This service is terrible and customers are left without any way to reach a responsible person or any compensation for this terrible service.”

Helpful Report

Posted 7 years ago

Hi Cristina, We are sorry to hear about this, orders are usually dispatched within 10 working days but delays can occur due to quality control checks. This has been escalated and a member of our team is looking into this and will provide you with an update shortly. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Great product delivered on time excellent experience”

Helpful Report

Posted 7 years ago

Hi John, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews