Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m ever pleased it’s”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very happy with phone”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Absolutely no issues with the phone, as if brand new.”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone was in a very bad condition. The software was not working properly. My money has not been reimbursed and I am receiving a lot of emails from you to give feedback. The feedback is obviously negative, because instead of solving my issue, you are sending me this! I’m not happy and I would never recommend your company.”

Helpful Report

Posted 7 years ago

Hello Aurelia, We received your phone back under warranty and you requested a refund which we are happy to do, however, we need your personal data removed from the device so we can proceed further. Please do get in contact at your earliest convenience Kind Regards Quick Mobile Fix

Posted 7 years ago

“I received my mobile phone on time and I was pleased with it”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service, good choice and fast delivery”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“If it was possible to leave a review of 0 stars then I would, without hesitation. This has been one of the worst, if not THE worst, customer service experiences I have ever dealt with and I would urge anyone debating on ordering through Quick Mobile Fix to think twice. I held off on posting any reviews in the hopes that my issues would be resolved but I feel like all hope is completely lost. 2 and a half months down the line and I am absolutely no further forward. I purchased an iPhone for my grandfather on 20/08/18. To cut a long story short, the phone arrived after an extensive delivery period (much like everyone else who reviews this company mentions) which wasn’t really an issue to me. When I tested the phone it was faulty and I contacted the company immediately. Firstly, their telephone customer service line is an absolute joke at best. They NEVER answer and it became pointless even trying to contact them this way. I then proceeded to have an email exchange with various individuals from the customer service team over a period of 4 days which consisted of me repeatedly requesting details of how to return the device for a refund and being completely ignored and advised to send it in for a repair. I was conscious of my 14 day money back guarantee and wanted to look elsewhere for a phone at this point. I returned the phone and it was confirmed via email as received on 21/09/18 (even though on the online tracker it was confirmed as received a day earlier than this). In the confirmation email I was advised that the refund process can take between 10-14 working days which would imply that I was to receive a refund by 11/10/18 at the latest, if we are basing it on the dates of the confirmation email. I still to this day have no refund. Almost 30 days since they confirmed the refund as having been processed. I contacted customer support (again via email due to no success over the phone) on 26th October and was told the finance department would look into this. I then emailed on the 30th October as I had still received no response, I was told it had been escalated to the finance manager. I have now sent a further two emails and countless unanswered phone calls, only to be ignored altogether this time. This is absolutely appalling customer service and I regret the day I ever came accross Quick Mobile Fix. All I want is a refund of my Grandfathers hard earned money for an item I purchased which you have confirmed as returned!!!!”

Helpful Report

Posted 7 years ago

Hello Becky, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“I placed an order of Iphone X over two weeks ago and have not received this despite been told last week that it will be with me in 2-3 days. Since there was no sign of my order, I sent multiple emails and called the number but no reply, or even an acknowledgement. It seems this is one armed bandit, the company takes orders when there is few to none left in stock. If they cannot handle overwhelming orders, stop taking them! No customer service on the phone and no updates whatsoever. Regret having to buy from this company, now have to go through all the grief of getting a refund”

Helpful Report

Posted 7 years ago

Hello Zanum, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“Terrible , spent £195 on phone that has never worked and won't give me my money back”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you, we have a quick turn around for items being returned under warranty. You can contact us via phone, email or live chat Kind Regards Quick Mobile Fix

Posted 7 years ago

“ID195460 I recently purchased an iPhone 6s. Quick delivery and fantastic condition as specified. Have used Quick Mobile Fix in the past and would definitely recommend and use again!”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Sold my phone to Quick Mobile fix 7 weeks ago. No payment, no reply to emaisl apart from 1 email promising payment by 26/10, no answer to 3 chaser emails phone help line goes dead every time I call. Fraud / theft.”

Helpful Report

Posted 7 years ago

Hello Steve, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Absolutely Terrible Company I can honestly say I have never had a worse experience with a company in my life. Firstly I placed my order, expecting to have my phone within at least a week, they state that it may take up to 10 working days, but usually this isn't the case. After 10 working days with no email or confirmation of the item being shipped, I decided to cancel my order as I needed a phone asap. I was then told that it would take a huge 14 working days to process my refund, 3 weeks to simply send a customer's money back. 15 working days later, no contact and no refund. 4 emails/live chats later, being told that it will be processed within 3 working days every time. On my 5th, 6th and 7th contact, now months after my purchase, Quickmobilefix decide to start ignoring every attempt at any contact. I had to contact my bank and open a dispute case against this company in order to retrieve my refund, which I have finally received. I would advise anyone to not use this company for any purchase.”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are experiencing a problem with your order. Your order is currently being looked into and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“Waited 2 week longer then stated for delivery and item said may have slight scratchers but when it arrived it had big chips out the corners and back”

Helpful Report

Posted 7 years ago

Hello Vicky, We are sorry to hear about the condition you received your device in. Please get in contact with us via customersupport@quickmobilefix.com as you will be covered by our warranty. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I found you most efficient”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great communication with customer service. The only reason i am not giving 'very good' is due to delivery time. This was much longer than anticipated. However for the price it is worth the wait.”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Worst customer service I have ever encountered. DO NOT ORDER A PHONE THROUGH THEM. It arrived and did not work. Their phone number does not work and they do not answer emails. I have sent it back and will be reporting the company to trading standards/ ofcom”

Helpful Report

Posted 7 years ago

Hello Gemma, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“The phone came in the same condition as advertised on the website ('excellent') and has been working well in the past few weeks! I'm really happy about this purchase. :)”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Have never bought a refurbished phone, and was a bit hesitant st first, but reading the reviews made my decision easy. Phone arrived and couldn’t be happier looks like a brand new phone minus the crazy price tag! Recommended this site already to a family member who’s wanting to buy a new phones. Maybe a little wait on delivery but I’m just inpatient”

Helpful Report

Posted 7 years ago

Hi Fiona, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“AVOID - 31 Days Later, No Phone, Refused to Cancel my Order - They Stole My Money :( Order ID193607 SAVE YOURSELF THE HASSLE AND ORDER SOMEWHERE ELSE! (really) I ordered a phone on Sept. 24th, it's now October 29th - no phone, no tracking information, no estimated delivery date - they have repeatedly refused to cancel the order and give me a refund. I paid 300 pounds for a phone, they haven't delivered and refuse to confirm a delivery date. I even gave them the option to send me a similar phone instead if they don't have the one I ordered, but they didn't even acknowledge the message. They cut off the chat messages, and don't reply on Facebook or email. I now have to file an official dispute and try to get my money back through my bank. I will be taking them to court if they refuse. If you do decide to take a huge risk and deal with these people, use a credit card or PayPal so you have a better chance of getting your money back. Or better, DO NOT ORDER A PHONE FROM THIS COMPANY :( It says on their website specifically that international shipping to Sweden will take 3-5 working days, and that they will dispatch the phone within 3-5 working days. However, AFTER you complete your purchase and they charge you for your order, you are informed on the 'Thank You' page that you will receive shipping information within 10 (!) working days. So after being promised 3-5 days, I waited for 7 and they finally gave me shipment notification and a tracking number on October 3rd. BUT - the tracking information DID NOT WORK and shows up "Sorry we have no record of your reference on file at this time" So I emailed them to ask if this was normal, they replied quickly and said they were having issues with the courier tracking and they could confirm the package would be delivered the next day. It was not. I was then contacted (Oct 7) and they then said that they needed a phone number for the courier company, which I replied to them within 5 minutes of receiving the email requesting it. I then asked if they had any idea when the package would be delivered, and again they sent me a tracking number and pointed me to trakmypak.com, but AGAIN the tracking information did not show up and read: "Sorry we have no record of your reference on file at this time" More back and forth emails, I asked if they had any idea (even just a ballpark date) when the phone would be delivered and 2 days later received a reply: "Deliveries to Ireland take on average 7 - 10 working days to arrive." Problem is, I ordered my phone to SWEDEN I've spent countless hours trying to get an answer from them, they've refused to cancel the order or refund me. I now have to spend more time filing complaints & writing legal letters to try and get my money back. This company is an absolute joke.”

Helpful Report

Posted 7 years ago

Hello Kayla, We are sorry to hear this, you are currently corresponding with the manager regarding your order and the matter will be resolved shortly. Apologies for any inconvenience this may have caused, Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews