Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered phone for 3rd October for granddaughters birthday. Cancelled order on the 12th of October as my granddaughter flew back to Australia. I was told My order had gone to cancellations department and would hear within 24 hours That was a week ago still no refund or no response to emails since that date but deafly not recommend”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear about this. I can confirm that your order has been cancelled and you have been sent a confirmation email about this. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“DO NOT BUY FORM THIS COMPANY! THEY SELL PRODUCTS THEY DO NOT HAVE AND THEN THEY OFFER YOU AFTER 20 DAYS TO BUY SOMETHING MORE EXPENSIVE”

Helpful Report

Posted 6 years ago

Hi Pam, This is incorrect and unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 6 years ago

“Awful company no customer service, sent me faulty phone then proceeded to take 6 weeks to refund me and no apology. My advice do not use this company!”

Helpful Report

Posted 6 years ago

“Stay away from that business! It took me almost 3 months just to get my money back because they did not have the mobile phone that was showing as available on their website, they try to buy time so a mobile will be available, it will take months before you get your money back. just try to call customer services and you will see no one answers. only if you try to order something. Bad experience.”

Helpful Report

Posted 6 years ago

“I bought a repair service on the 26th September. I cancelled it the next day and the company told me that a refund will be processed within 10-14 days. I have sent several emails the last 10 days and the answer is that they will get the refund processed asap. I think that it is unprofessional and disappointing to have someone to wait for so long, longer as the agreement was for their refund.”

Helpful Report

Posted 6 years ago

Hi Vicky, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 6 years ago

“I bought an IPad to be delivered in time for a birthday and after 18 days, it did not arrive and I got no answer on the phone or by mail. This service is terrible and customers are left without any way to reach a responsible person or any compensation for this terrible service.”

Helpful Report

Posted 6 years ago

Hi Cristina, We are sorry to hear about this, orders are usually dispatched within 10 working days but delays can occur due to quality control checks. This has been escalated and a member of our team is looking into this and will provide you with an update shortly. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“not delivered in time and part missing”

Helpful Report

Posted 6 years ago

Hello Abderrazzak, We are sorry to hear this, could you please get in contact at your earliest convenience and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

“I sent you my phone months ago. You still have not paid me. You keep telling me that you have a problem processing payments. You have not paid by your latest stated timescale and now you do not reply to e-mails and nobody answers your phone call enquiries. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

Hello David, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“HORRENDOUS DO NOT SENT A PHONE FOR REPAIR I shall start by giving a very brief background, lost my phone, however had a iPhone 6 plus which needed 3 repairs, so rather than buying a new handset I searched the internet for what suitable repair service, I reviewed the reviews posted and like other people I took the bad reviews as possible shortcomings and the majority were good reviews, so paid and sent the phone for a repair which according to their website would take between 48-72 hours, well 22 days later they sent my phone back, which now has a further fault it never had before sending for repair. I damned if I am sending the phone back to them. As I am sufferer of chronic depression, anxiety & PTSD, the lifeline of a mobile is imperative for me to be able contact my care team & family in times of emergency which I had couple of them during the period of not having a mobile. Now as far as their customer service, I sent them over 40 e-mails which came back with the cut & paste response we'll update you in 24,48 or 72 hours on the status of your repair. The webchat was less than useful, same answers. Then to add to this disgusting behaviour, I was promised call backs from the manager, which with no mobile I needed to stay home waiting for these calls. Alas none of them happened. Even after pleading that I needed my phone back due to my illnesses, they sent pathetic e-mails apologising then gave the same BS responses. I also tried countless times to contact the customer service number, which in all the times of trying only once did they answer, once again promised a call back. I have written e-mails of complaint which have never been answered. This company caused myself my carers & my family major distress.”

Helpful Report

Posted 6 years ago

Hello Karl, We are sorry to hear this, a member of management will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Do not trust this company. This has been the worst experience ever for an online purchase. I read mixed reviews on this company but decided to look past the bad comments and trust the good reviews. I purchased an Iphone 6 from this company on 3 October 2018 as I urgently need a simple phone in the interim. The delivery was promised within 10 days but it never arrived. I wrote to cancel my order and had reply saying that I will be contacted by refund department. I wrote a few more times to follow up but has yet to hear from them. They are also unreachable on phone. What a horrible experience. Please refund me or I will be contacting the authority.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, unfortunately, the order had already been dispatched before we could cancel your order. If you no longer wish to have the order that will be delivered today please contact us and we can arrange this for you Kind Regards Quick Mobile Fix

Posted 6 years ago

“It took ages to arrive. It broke within a week and it took ages for me to send it back to get it fixed. Tried to call their customer service, there's never an answer. Email gets replied a day after.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with your order. We have advised you to return the order so we can resolve the matter under your warranty. This will be a quick turn around time for you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone arrived broken on 9th October, contacted them straight away, they said they would collect it on the 12 th October, they didn’t! Another date was arranged, again they didn’t collect it! Have contacted them numerous times, mostly have been ignored, the last contact they said they would speak to the carriers, I’m still waiting, the phone has been waiting for them to collect since it arrived! Very disappointed indeed!”

Helpful Report

Posted 6 years ago

Hello Joanne, We are sorry to hear you are having a problem with the order you purchased. We have arranged a claim and collection for you to resolve this matter. Once we receive your order back we will ensure that a full working phone will be returned to you Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I sent me phone to Quick mobile fix however I've not had my money back. I'm still waiting. DO NOT SEND YOUR PHONE TO THESE PEOPLE THEY WILL NOT PAY YOU OR RETURN YOUR PHONE”

Helpful Report

Posted 6 years ago

Hello Louise, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“FRAUDULENTLY SOLD ME AN ITEM ONLINE THAT THEY DID NOT HAVE IN STOCK. 14 Days have passed now, still no refund!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you have cancelled your order. As advised refund are processed within 10-14 working days. The latest you will receive the funds will be 30.10.2018. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 6 years ago

“It is 21 days since I placed my order and three members of your team have separately confirmed my refund will be processed. I have called 7 times and emailed 4 times today with no response. Please process my refund urgently or I am contacting the authorities.”

Helpful Report

Posted 6 years ago

Hello Meghan, We are sorry to hear you have cancelled your order. As advised refund are processed within 10-14 working days. The latest you will receive the funds will be 02.11.2018. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 6 years ago

“AVOID THIS AWFUL COMPANY!! Ordered an iPhone 7 from this company which never arrived. First of all told 10 working days, then a further 24-72 hours and then nothing. They take your money immediately but seem to advertise phones which they do not have on stock which surely is false advertising!! Now struggling to get a refund, which goes against consumer rights. I would urge people to look past some of the good reviews and see the similar experiences people are having. Check social media too as there are accounts dedicated to bad service from this company............why would that be the case if they were any good???”

Helpful Report

Posted 6 years ago

Hello Andrew, We are sorry there was a delay with your order. You spoke with a member of the team yesterday and they have cancelled your order as requested. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered a phone from Quick Mobile Fix over three weeks ago, they have taken almost £400 off me and delivered nothing. They never answer their phones and can only be contacted intermittently by email; to which I have had four people respond to me each time apologising and saying my order has been prioritised and that it will be dispatched the next day or in the next 48-72 hours. They have delayed and held off on delivering a service I paid them for for over three weeks now. Unfortunately it is clear that the vast majority of 'anonymous' reviews on here are clearly fake as this company is obviously not performing anywhere close to what these fake reviews would claim. It will also be interesting to see if they even bother to respond to my review on here.”

Helpful Report

Posted 6 years ago

Hello Ben, We are sorry to hear this. You spoke with a member of the team yesterday and they advised you of when your order will be dispatched. The reviews left are verified by reviews.co.uk and any reviews not verified are reported, so it is not possible for 'fake' reviews to be posted and all the reviews are left by our customers. Kind regards Quick Mobile Fix

Posted 6 years ago

“One of the most painful buying experiences I have encountered. Customer support advisers are polite but ineffective. Numerous emails and my problem remains unresolved. They never answer the phone. They have taken my money and a month later I still have not received my phone, I’ve asked for a refund and haven’t had a proper response. Feeling very disappointed.”

Helpful Report

Posted 6 years ago

Hello, Weare sorry to hear this, we dispatched your order on 03/10/2018, if you have not received your order please do get in contact and a member of the team will be happy to help you, our phone lines can be busy at times, however, you can contact us via live chat or email. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone I received was in poor condition even though I purchased the pristine A grade phone. The battery life is also very short. The phone also took over two weeks to arrive.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. You can contact us via phone, live or email:customersupport@quickmobilefix.com Kind Regards Quick Mobile Fix

Posted 6 years ago

“Very bad experience shipping time was very bad”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are unhappy with the service. We ship orders within 10 working days, your order was shipped on the 8th working day, if you had a different issue with the delivery please do get in contact Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews