Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised payment still no payment been going on for over 6 weeks ! Nightmare of a company!”

Helpful Report

Posted 6 years ago

Hello, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Brought an i phone 6 foe my son and Part of the screen would not work when typing so could not even get past the set up stage to put the wifi password in. When they say to contact us is a joke, no one answers the phones or they take so long in replying to emails. Avoid at all costs!!”

Helpful Report

Posted 6 years ago

Hello Bianca, You spoke with a member of the staff yesterday regarding your order via telephone. We have advised returning the order and we will issue a refund as requested Kind regards Quick Mobile Fix

Posted 6 years ago

“ORDER ID 184183 ITS BEEN OVER THREE WEEKS SINCE I WAS TOLD MY MONEY WOULD BE REFUNDED IN 10-14 WORKING DAYS! PLEASE SEND MY REFUND TODAY...I AM DUE £760 IF THIS IS NOT HANDLED IMMEDIATELY I AM CONTACTING THE AUTHORITIES. THIS IS NO WAY TO TREAT PEOPLE, AND YOU HAD NO RIGHT TO HOLD 800 QUID OFF ME FOR A MONTH.”

Helpful Report

Posted 6 years ago

Hello Naqib, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“I ordered an Apple ipad 2 weeks ago - still haven't had a tracking code, NOBODY is answering the phone - what is going on?”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, a member of the team have replied to your email this morning, we will email you with your tracking number once your order has been dispatched. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered an iPhone 6S two weeks ago and still have not received a tracking code or any indication of when it will be delivered. I have tried ringing and ringing today, but nobody ever answers. I have now noticed that someone from QMF has responded to posts on this site within the last hour, so someone must be available. Having now read many reviews of people having had bad experiences with this company, I am now seriously concerned that I am going to have a major issue getting my money back. Extremely disappointed and stressed.”

Helpful Report

Posted 6 years ago

Hello Jacqui, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 6 years ago

“Still yet to receive a working phone a month after purchase.”

Helpful Report

Posted 6 years ago

Hello Nathan, We have received your order back and processed for an exchange. We will be in contact with you soon via email with your tracking number once your order has been dispatched Kind Regards Quick Mobile Fix

Posted 6 years ago

“DO NOT USE sent them my phone 6 weeks ago, payment promised, and I am still waiting! Diabolical service!”

Helpful Report

Posted 6 years ago

Hello Rachel We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered a refurbished phone on 2/10/18. Only when I got the confirmation email through did it say that it could take up to 2 weeks to dispatch. I emailed querying when it was likely to be dispatched and had the confirmation email reiterated to me. When I explained I needed it urgently for work I was told they would have a better idea on 5/10/18. When I emailed them on 5/10/18 I got a sarcastic email back telling me it had only been 3 days and they still didn't know when it would be dispatched or what was happening. I asked for a full refund and to cancel my order. I was told someone would be in touch in 24hrs. I have rung every day since - no answer. I have emailed every day and get told someone would be in touch and they haven't.”

Helpful Report

Posted 6 years ago

Hello Matt, We do state orders are shipped within 10 working days. you did try and contact us and a member of the team did call back on 009.10.2018 but the number you provided was no longer in service. if the matter has not yet been resolved please do get in contact at your earliest convenience Kind regards Quick Mobile Fix

Posted 6 years ago

“Appealing service, still waiting for my money after I have been told it’s been transferred, 8weeks ago. Don’t use them, They never answer the phone”

Helpful Report

Posted 6 years ago

Simon We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Not very good at all received a faulty item where the sim tray wouldn't open and there was a blue shimmer all across the screen still waiting for refund after they have had item back a week everything that customers have said on reviews is true they come out with some right excuses, about 4 weeks later still no refund please avoid from buying from qfm and save yourself alot of hassle”

Helpful Report

Posted 6 years ago

Hello, We are sorry there was a problem with your order. We have now received your order back and is being processed for a refund. We apologise for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Completely dissatisfied with this recycling service! Sent off my old phone in good faith however tracking online shows no change since 20/09/2018 and 3 emails later no-one has provided me with any useful update. Emails from company set out the estimated dates that an update/payment will be in place but these dates come and go and I am left chasing a further update again. Is this actually theft?!”

Helpful Report

Posted 6 years ago

Hello Stephen, We are currently looking into the recycling orders and a member of the team will be in contact with you shortly with further information and an update. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Absolute wast of time. They take your money for phones they do not have in stock then keep you hanging on with promise after promise that you will receive a tracking order but nothing ever comes. Cancelled eventually and reported to credit card for refund, Don't try contacting as phone is never answered”

Helpful Report

Posted 6 years ago

Hello, We ship orders within 10 working days, your order was dispatched within this time frame. If you no longer wish to keep your order please do get in contact and we can arrange this for you Kind regards Quick Mobile Fix

Posted 6 years ago

“delivery on this company is very bad. It is promises you 10 working days but after 13 working days I still don't have my phone”

Helpful Report

Posted 6 years ago

Hello Margarita, We are sorry to hear this, we are processing your order and we will be in contact in the early week with a further update on your order. please do accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“We have now tried to get a refund for days. No-one answers emails nor the phone. APC have got no knowledge of the consignment number. We will send you an invoice for the outstanding amount, £199, and pursue through the County Court”

Helpful Report

Posted 6 years ago

Hello Hanne-Louise, We are sorry to hear this, however, a member of the team replied to your email yesterday and advised you the courier company is returning your order and we will process your order once we have received your order back. Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone was ament to come as good then ended up coming a grade c and phone was delayed by a week and a half to 2 weeks very disappointing tbh”

Helpful Report

Posted 6 years ago

Hello Dalton, The phone you purchased is a grade c phone and this is what you received. We do state on the website we ship orders within 10 working days and your order was shipped within this time frame and shipped on a next day delivery service. Kind Regards QuickMobile Fix

Posted 6 years ago

“Still not received my payment. You said by the end of the working day on the 10 Oct! Still no money! It's meant to be between 3-5 working days after 3 sept when you made the original offer. Disgraceful.”

Helpful Report

Posted 6 years ago

Hello Adam, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Still not received my payment. You said by the end of the working day on the 10 Oct but still no payment It was meant to be between 3-5 working days after 3 sept when you made the original offer. Disgraceful. Do not use”

Helpful Report

Posted 6 years ago

“Do not use very bad company they take your phone but do not pay get excuse after excuse all the time I'm sure that the good reviews are posted by themselves people stay away they offer the best price but do not deliver”

Helpful Report

Posted 6 years ago

Hello Dave, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“I am very upset with delight for my phone. They keeping delight all the time Thanks”

Helpful Report

Posted 6 years ago

Hello Abdelkader, We are sorry you're not happy with the service please do get in contact as we are unsure what you mean by the review. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Phone still not unlocked and no reply to emails I've sent”

Helpful Report

Posted 6 years ago

Hello Joe, We are sorry to hear this, we have not received any emails from you please email customersupport@quickmobilefix.com and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews