Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Faulty product. Do not answer phone or respond to emails. Do not refund promised money.”

Helpful Report

Posted 6 years ago

Hello, We received your order and emailed you to inform you that we have received your order and processed it for a refund. Please note refunds take 10-14 working days to process. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered a phone. When I received a note saying it oils take up to 10 days, I tried phoning without success. I wrote cancelling order. I heard back the information would be sent to the person who dispatches them. Next day I was sent a phone. I returned it and hav written asking them to send my money back but hav heard nothing,”

Helpful Report

Posted 6 years ago

Hello Cynthia. We are sorry to hear this, looking into your order you spoke to a member of the team on08/09/2018 regarding your order and processed it for a refund as requested. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone doesnt work doesn’t ring in or out the camera is poor not happy with this item, it should be in good order for how much I paid”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“If you want your BP to go up and get anxiety than please use this company as there very good doing to genuine customer to prove their ego. THIS OUTLET BELIEVES IN CUSTOMER IS ALWAYS WRONG”

Helpful Report

Posted 6 years ago

Hello, We received your order back on 25.09.2018 and is being processed for a refund. Please note refunds take 10-14 working days to complete so you will receive your refund shortly Kind Regards Quick Mobile Fix

Posted 6 years ago

“Guess what. I am still waiting for my money. I was told it would be 8 October but nothing. I have been waiting since the 3 September. Every time I email you give me a new date but fail to provide my payment. Absolutely abysmal. It's basically false advertising. I wonder whether you are a fraudulent company!?!”

Helpful Report

Posted 6 years ago

Hello Adam, Your order has been updated to payment processed on 24/09/2018, please allow up to 7-10 working days for the payment to show in your account. Apologies for any inconvenience this may have caused Kind Regards Quick Mobile Fix

Posted 6 years ago

“I have been waiting for my phone since mid July. After numerous mails I contacted the courier who told me it was delivered to the wrong address. Since then nobody has been willing to explain when I will get a refund or send me a replacement order number, I have been left with no choice but to try to chargeback through visa. Terrible service Order ID179811”

Helpful Report

Posted 6 years ago

Hello Caroline, We are sorry to hear the problem you have had. We have chased the courier u again as they are investigating into your order. Once we have a further update we will be in contact with you. We do sincerely apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“iPhone 7 purchased on 18th September. Arrived Fri 21st, fault with screen so returned on Mon 24th using QMF's postage option (48hr signed for). Apparently received by them Friday 28th. Have contacted them for updates but no response (other than we've received your enquiry). As this was a refurbished phone supplied by QMF I thought they'd have tried to turn it around promptly - it would seem not. OK its a refurbished phone, but for £279 I'd expect a little better.”

Helpful Report

Posted 6 years ago

Hello Keith, We are very sorry to hear this. A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone was delivered on the 6th Sept, numerous emails later, and on the 8th October I am told I will get payment by the 15th October. Website said the company pay on day of receipt of phone.....”

Helpful Report

Posted 6 years ago

Hello Becky, Your order has been updated to payment processed on 01/10/2018, please allow up to 7-10 working days for the payment to show in your account. Apologies for any inconvenience this may have caused Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ignoring emails, phone calls. Paid for phone and is still nowhere to be seen. This is cowboy company. Avoid at all costs.”

Helpful Report

Posted 6 years ago

Hello Jenny, Our phone lines can get busy at times, however, we do respond to emails within 24 hours and you can also contact us via live chat. We dispatch orders within 10 working days, today being the 10th working day, so you will receive contact us soon with your tracking information. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Refund does not come quick enough”

Helpful Report

Posted 6 years ago

Hello, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“I don’t even want to give a 1 Star.. how this company is still allowed to trade after the amount of negative feedback I’ve read is dispucable. Bought a second hand phone , it’s not working , Took several weeks of emailing to try toubleshooting !! Then had to send back to them, then weeks later asking for passcode, then weeks waiting for it to be fixed, finally get an email to say they fixed it and was being sent with courier for next day deliver !! However the shipping number does not exist , the couriers have no details of my phone, now just emails saying they are chasing this up.. seems funny that a previous customer has just had the same problem , u have contacted Citizens Advice who are dealing wit th this in on my Behalf and am taking it up with the police as they seem to be scamming a lot of people .. Do Not GIve these business, trading standards have said they are going to look into this company further as the amount of complaints and fraud is escalating”

Helpful Report

Posted 6 years ago

Hello Allison, We received your order back under warranty. We were processing your order on time, however, when requesting the passcode to test the phone to ship it back to you, you did not get back to us right away which caused a delay. The phone has now been returned in full working order. Apologies for the inconvenience. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Keeps sending unwanted emails”

Helpful Report

Posted 6 years ago

Hello Wes, We are sorry to hear this, we only send emails regarding promotional deals and this is what you would have subscribed to when placing an order. Please click the unsubscribe button at the bottom of the email Kind regards Quick Mobile Fix

Posted 6 years ago

“Poor service. Item never delivered. Still no refund a month later. Had to do a sect 75 charge back. Awful.”

Helpful Report

Posted 6 years ago

Hello, We received your order back as you were not in for delivery. We received your order on 05.10.2018 and your refund is being processed. Please note refunds take 10-14 working days to process Kind Regards Quick Mobile Fix

Posted 6 years ago

“005398 Another week another lie. Their last response to my review was to say that my payment was processed on 19th sept and will take up to 10 days. For a start we all know nowadays that payments can be processed almost immediately, so they are just using the 10’days as another delaying tactic. Secondly when the money hadnt reached my account by the 10 day cut off I called them. Eventually got through! I was promised money in account my end of day. Well, it’s still not there! Unbelievable”

Helpful Report

Posted 6 years ago

Hello Matthew, We are sorry to hear this. Your order has been updated to payment processed on 21/09/2018, please allow up to 7-10 working days for the payment to show in your account. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Haven’t received phone yet waited all day yesterday I was 56/on delivery got to 53 then nothing rang all relevant numbers apparently you had stopped delivery no email no message no explanation nothing please get back to my persistence phone calls messages to you”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, our courier did have a technical problem with delivery, however, we have done our utmost to ensure this does not happen again, if you have not yet received your delivery, please get in contact and a member of the team will help. We do sincerely apologise for anything this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I bought an iPhone 6 in April it stopped working in June so I sent it back. They tried to fix it but said it was a hardware fault and were going to send me a replacement but never did. They don't reply to your emails and on the occasions I have actually managed to get through they fob me off and say it's sorted then nothing happens and I can't get through again. Under the consumer credit act they owe me 149.99 and I am in the process of taking them to the small claims court. I don't want a replacement phone from them just a refund as per my consumer rights.”

Helpful Report

Posted 6 years ago

“Phone arrived without finger print ID working so returned to be replaced. This has taken two weeks to resolve and still no new phone received. Poor communication has not helped. Will not be using again.”

Helpful Report

Posted 6 years ago

Hello, We are very sorry to hear the experience you have had. We have taken this feedback back on board and do apologise for the experience you have had at this time. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I would totally avoid this company. Customer service phone line never worked. Dialled more than 10x in one day in desperation to sort things out and it was a nightmare. Will get a claim back now through buyers protection.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we are unsure why you would like to take this route as we received your order yesterday and processed it for a refund. Our phone line can get busy, however, you can email us and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ordered an iphone5 which was meant to be unlocked. It arrived locked to EE with a note to say it should be unlocked within 4 days. A week later it still isn't unlocked & repeated phone calls to the call centre have proven a waste of time, been waiting 2 days for someone to phone me back. Not impressed, would not recommend”

Helpful Report

Posted 6 years ago

Hello John, We are very sorry to hear this. A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Taking over a month to get payment for my phone and IPad, the site advertises themselves as "fast" payment, they quoted me a price for my items on the 3rd September then after the 5-10 working day period they state on their website as the time it takes to process payment I had to call them to chase this up to be told there is a delay and payment wont happen until the 8th October! On top of this when I asked them to return my items as they had failed to pay me within the states timelines i was told that they had already put my item into stock! how they can sell something they haven't paid for yet is beyond me and absolutely terrible service. the only response I get is "sorry payment will be processed on the 8th" this is not good enough, other companies I have used in the past process payment within 5 working days! never again shall I use this cowboy company”

Helpful Report

Posted 6 years ago

Hello Gary, We are sorry to hear this. Your order has been updated to payment processed on 24/09/2018, please allow up to 7-10 working days for the payment to show in your account. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews