Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Still waiting for payment despite them acknowledging they have received my phone. Every email says between 3-10 days and then nothing! Awful”

Helpful Report

Posted 6 years ago

Hello, We have received your order and it is being processed. When your payment is being processed we will update the status online and contact you via email. If you need to contact us, you can contact us via email, telephone and live chat Kind regards Quick Mobile Fix

Posted 6 years ago

“DO NOT USE THIS COMPANY... DO NOT USE THIS COMPANY.... I sent my iPhone 7 to them on on 1st September 2018 and to writing this review I have had not money ( phone was perfect) they will not answer phone and every time you email you get told the money will be sent in 7-10 days. This company is a fraud. You have been warned (order number bc 2092)”

Helpful Report

Posted 6 years ago

Hello Andrew, We have received your order and it is being processed. When your payment is being processed we will update the status online and contact you via email. If you need to contact us, you can contact us via email, telephone and live chat Kind regards Quick Mobile Fix

Posted 6 years ago

“Placed an order on 30/06/18 and paid for a new phone on the website, sent an email to see where my order was when it didn't arrive, I was told they couldn't provide me with the phone I ordered but I could have a different one, I told them I didn't want that and would like a refund, They said this would take 10-14 days to arrive back in my account! When it didn't arrive I sent another email and got the generic reply they would contact me in 24-48 working hours!! Waited...No reply, sent another email, 22/09/18, got the same email 24-48 working hours to wait!!!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this. A member of our team is looking into your order and will get this resolved for you. We apologise for the inconvenience this has caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I wouldn’t even give this company 1 star but I couldn’t leave a review warning consumers not to use the site. I ordered a refurbished iPad in June for my little ones birthday. It took 29 days for the device to eventually be delivered and it was faulty with screen not attached properly on arrival. I returned the product and I am still waiting on a refund! I have contacted trading standards and the police as it is now classed as theft since I was promised a refund within 10-14 days and I am still waiting. This is disgusting. Customer service is next to none. Feeling extremely let down and angry for ruining a little girls birthday.”

Helpful Report

Posted 6 years ago

Hello Tracey, We are very sorry to hear this, we have received your order back and is currently being processed for a refund. Refund take 10-14 working days to process so you will receive the funds soon Kind Regards Quick Mobile Fix

Posted 6 years ago

“I paid £360 for an iPhone 7 in excellent condition. 3 months later, touch screen, microphone and headphone output ALL STOPPED WORKING. Looks like a problematic motherboard altogether! Also the screen was less bright than a new iPhone’s which makes me think they screen on my phone is not an original apple replacement! I have 1 year warranty but it looks like the hardware they use is so poor that I’ll probably have problems again. I’ll be sending it back to them and I hope they better fix it for free or give me a refund.”

Helpful Report

Posted 6 years ago

Hello Christina, You contacted us to inform us you were having a problem with the phone, however, prior to this the screen has been damaged which has voided your warranty. A member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Don't live up to their own T&C's. Phone NOT sent on time so they have my money and I don't have anything except a reduced bank balance. Excellent Business Model if you can get away with it!!”

Helpful Report

Posted 6 years ago

Hello Ian, Looking into your order yesterday was the 7th working day. Orders can be dispatched up until the 10th working day of placing your order. You will receive an email once your order has been dispatched. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Absolute disgrace of a company! Phone has been sent away for recycling for more than 4 weeks and was finally meant to receive my payment by Wednesday 19th September and now been told this is being extended for another week! Advised that I had contact trading standards and would be going forward with my claim today (21st) if a payment was not made immediately and was told there was nothing they could do! Would avoid for anything and company should be taken off comparison websites! Claim is now in process and I will be naming and shaming all over social media so no one else gets conned by these fraudsters!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, looking into your order the payment was processed on 13th September. Please note the payment processed stage takes 5-10 working days to complete, however, the latest you should receive your payment will be 27/09/2018 Kind regards Quick Mobile Fix

Posted 6 years ago

“STILL not got my refund.. absolutely awful been over two weeks”

Helpful Report

Posted 6 years ago

Hello Katie, We have processed a refund to you, however, as advised in the email refund take 10-14 working days to complete the process. We are still within this timeframe, however, you will receive your refund soon Kind Regards Quick Mobile Fix

Posted 6 years ago

“I wouldn’t even give this company 1 star their customer service is completely appalling. I have been trying to ring them for over a month no one ever answers the phone it just rings off. I sent them my phone after they offered a good price a month late still no money in my account. I keep getting told 3-5 working days when this arrives no money in my account so I email and they say another week still no money in my account. I don’t think I will ever see my money. Today I will be looking into taking this further companies shouldn’t be allowed to get away with this. I am on maternity leave and need every penny I can get. PLEASE PLEASE DONT NOT USE THIS COMPANY!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hello Sophie, We are sorry to hear this, looking into your order the payment was processed on 13th September. Please note the payment processed stage takes 5-10 working days to complete, however, the latest you should receive your payment will be 27/09/2018 Kind regards Quick Mobile Fix

Posted 6 years ago

“See you in court.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to see you have written this, please do get in contact and a member of the team will be able to assist you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ordered recycle service for my iPhone 20th August 2018 - sent via post, not heard a thing except an email when I chased on 12th September saying someone would contact me in 4 days. Here we are 8 days later no word, no one answered the phone when I tried to call - owed £318 by .... will I ever see it?”

Helpful Report

Posted 6 years ago

Hello Duncan, We are sorry to hear this, however, your order has been processed and we will be in contact soon at the next stage which will be payment processed but we will update your online account and email you Kind Regards Quick Mobile Fix

Posted 6 years ago

“My autistic son ordered a phone through this company with money he got from his birthday and after a few weeks of chasing and threatening to cancel the order they sent us the phone. It started playing up after a couple of days so we returned it to their offices. This was back in early July and my son is still waiting for his refund. They have repeatedly promised to refund but no payment has been made. He is currently out of pocket by £470 and still with no phone. What a terrible way to treat a disabled boy....DO NOT USE THIS COMPANY. They will reply to this and say that they will promise to look into the problem urgently but do absolutely nothing about it. This is a disgraceful way to treat customers!”

Helpful Report

Posted 6 years ago

Hello Mr Revell, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Selling my phone. Accepted offer on 31/08. It says it takes 3-5 business days to receive money. Still waiting. Chased by email many times, responded to the first few stating it’s actually 10 business days. No that time has passed they no longer respond and don’t answer phone.”

Helpful Report

Posted 6 years ago

Hello Matthew, We have received your order and it is being processed. When your payment is being processed we will update the status online and contact you via email. If you need to contact us, you can contact us via email, telephone and live chat Kind regards Quick Mobile Fix

Posted 6 years ago

“I sold my phone at mid August I was reading th website and it said we aim to pay within the same day it's now 19/09/18 I haven't heard anything off anyone I can't get hold of anyone I want my money”

Helpful Report

Posted 6 years ago

Hello Robert, We have received your order and it is being processed. When your payment is being processed we will update the status online and contact you via email. If you need to contact us, you can contact us via email, telephone and live chat Kind regards Quick Mobile Fix

Posted 6 years ago

“Only after you have paid on the website do you learn that delivery will be in 10 days. I then tried to cancel the order, I got a message back asking if I would still go ahead if they sent the phone right away. I thought this was a cheek since if they can deliver earlier then they should do so as a matter of course. So I said NO. Twice! Didn’t matter they sent it any way so I then had to repackage and return the phone at my expense. Getting a refund took a month and several e mails. Wouldn’t do business with these people”

Helpful Report

Posted 6 years ago

Hello Michael, We are sorry to hear this, we will look into the correspondence with the team and yourself. We process refunds within 10-14 working days. If you have not received your refund please contact your bank Kind Regards Quick Mobile Fix

Posted 6 years ago

“I sent my phone to them on the 29/08/18 after receiving an offer for the phone. On the website I used, it said "5 days payment", it is now the 19/09 and I still haven't received payment even though I was told it would be the 17/09. Do not trust this company. They haven't answered their phone in 2 days either. Horrific customer service. GIVE ME MY MONEY.”

Helpful Report

Posted 6 years ago

“After ordering a phone last December 2017 for my daughter we have had nothing but problems and she has only had a fully working phone for a matter of weeks. The phone was returned a few times over several months and in the end we gave up and requested a refund. Over 70 emails later we still have no refund even though the broken phone was returned at the end of July for the last time and we were promised a refund within 10 days on the 7th August 2018. I yet again have been promised the refund will be processed tomorrow, so lets wait and see. If not I will be contacting Trading standards...enough is enough it's an absolute joke the service we have received!!”

Helpful Report

Posted 6 years ago

Hello Paul, We are sorry to hear about this. A member of the team is currently investigated this and you will be updated shortly. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Only posting this to stop the reminder emails being sent. I bought an iPhone 6s in pristine condition. The phone would not charge and the touch ID button did not work. I was offered a repair to which I stated the phone should have worked in the first place. I have returned it and have now been waiting 11 days for a refund so this company has essentially had my money for about 3 weeks now. I have escalated the case with PayPal. Avoid.”

Helpful Report

Posted 6 years ago

Hello, Looking into your order we have received your order back and your refund has been issued. If you have any questions or inquiries please contact us. Kind regards Quick Mobile Fix

Posted 6 years ago

“On 23-Apr-18 we sent my daughter's iphone for a screen repair (after she dropped it). After a few weeks, they said it also needed additional work (microphone/speaker) but then seemed to drop the need for this when I mentioned we had bought the phone from them in the first place and it was under warranty. The phone was returned in late June, but within a day or two of being used again the screen started having problems; first it intermittently stopped being touch sensitive and then the image/light failed. We returned it in July and a few weeks ago were told it was now water damaged (which certainly didn't happen when we had the phone). It is impossible to get through to anybody on the phone (I waited 45 minutes on one occasion). I did speak to somebody (they phoned me) but they are insisting we need to pay for the "water damage assessment". Am getting the phone posted back (no idea when) and will use somebody else (waving the £50 screen repair fee goodbye). It's now been 5 months and counting..... My advice is to avoid these people at all costs .”

Helpful Report

Posted 6 years ago

Hello, We received your order back under warranty as you explained there were problems with the phone we repaired, however, from the time the phone was returned to our technicians looking into this they confirmed there has been liquid damage on the device, therefore this voids the warranty and if you would like it repaired the service would need to be paid for. As you did not wish to proceed, we have now returned your phone Kind regards Quick Mobile Fix

Posted 6 years ago

“Sent S6 phone back for re fund and I have not heard anything not very good service”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, however, we have not received your order as of yet, please email us with a copy of your post office receipt so we can look into this for you Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews