Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID! They changed the turn around time at whim and advertised a phone they did not have. Obviously I cancelled the order because I wanted the phone I wanted but two months down the line they have still failed to refund me the money, despite saying the refund was being processed. STILL NO REFUND HAS BEEN PAID TO ME. They have be untruthful from beginning to end. DO NOT HAVE ANYTHING TO DO WITH THIS BUNCH.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, however, looking into your order the refund was completed more than 48 hours ago. If you have not received the funds please contact your bank. Kind Regards Quick Mobile Fix

Posted 6 years ago

“NEVER EVER use this company their customer service is absolutely appaling. I sent my iPhone in for a repair on the 10th August and they have lost it. I emailed them find out how long the repair will take and they cannot find the phone. It was packaged with the email and correspondence. I have had various replies to say somebody is looking into it and I'm still waiting for a response. I have called them on numerous occasions and spoken to a manager who assured me he would call me back and I am still waiting. They are almost impossible to get hold of nobody answers the phones. Terrible company do not buy or sell anything with them.”

Helpful Report

Posted 6 years ago

Hello Nicola, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“I traded in my mobile phone with them, which they received on the 31st August and I've had no updates whatsoever. I phoned them asking when I'll get my money, they said I would get an update on the 14th September, which didn't happen, so now I have to phone them once again. I picked these guys because they were offering the most money for my phone, but If I traded in with o2 I would of definitely had my money by now because they take a week tops, whereas Quick Mobile Fix take weeks.”

Helpful Report

Posted 6 years ago

Hello Claire, We have received your order and it is being processed. When your payment is being processed we will update the status online and contact you via email. If you need to contact us, you can contact us via email, telephone and live chat Kind regards Quick Mobile Fix

Posted 6 years ago

“After being offered a reasonable price for my mobile device, I was informed that I would receive my payment transfer within 5-10 working days. After 6 working days I contacted Quick Mobile Fix who reassured me that I would receive this by the following Monday by 5pm. After 13 working days, I am yet to receive any payment for my device and will be contacting consumer rights as a result of this. I think the title "Quick" might need to be reassessed.”

Helpful Report

Posted 6 years ago

Hello Cerise, We are sorry to hear this, looking into your order the payment was processed on 13/09/2018 so the funds will be in your account within 5-10 working days from this date. Kind regards Quick Mobile Fix

Posted 6 years ago

“Awful over 2 weeks and I still haven’t heard anything about my mobile phone trade in. Looks like they have taken my device and aren’t paying out for it. Seems dodgy if I am honest and I am contacting trading standards for advice.”

Helpful Report

Posted 6 years ago

Hello, We have received your order and it is being processed. When your payment is being processed we will update the status online and contact you via email. Kind regards Quick Mobile Fix

Posted 6 years ago

“Sent phone away for recycling over 3 weeks ago and still no sign of payment! Wait ages for a response to any emails and still no answers or commitments on their part It’s a disgrace!!!!”

Helpful Report

Posted 6 years ago

“Selling phone that they simply do not have in stock - using their 10 working day lead time (that they only tell you about post order) to try to source the item. On cancellation they invoke a 14 working day refund period - which is legally lets say interesting. Sorted by escalating to PayPal which got me the refund in 90 minutes. Avoid. (Order ID185333)”

Helpful Report

Posted 6 years ago

Hello Mark, We are sorry to hear about this. We aim to dispatch orders within 10 working days but delays can occur due to quality control checks. Your order has been cancelled and processed for a refund. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Do NOT use this website. I ordered a phone which was never received and hence I cancelled my order. I am still waiting 6 weeks later for my refund. They never answer the phone and you receive a generic email reply.”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Whatever you do, AVOID this company like the plague! I recycled my iPhone with them and I was promised a “quick” turn around. What a joke! The telephone number you’re given never gets answered, it simply cuts you off after a period of time. I’ve emailed and had little or no response, they do have a live chat function, however, getting a definitive answer is like trying to find the holy grail. To sum this company up, well, I could rant on forever. But, suffice to say, I’d rather smash my next phone up for fun rather than do business with this company again. I don’t know whether their inept or downright devious. Not worked that out yet.”

Helpful Report

Posted 6 years ago

Hello Darren, Our phone lines can get busy, however, you can email or speak to us via live chat which you have done, the manager has spoken to you regarding your order and will be in contact with you again shortly. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone I ordered was then out of stock so a different colour was sent. It stopped working after 2 days and then despite numerous emails and attemped calls to customer service I was ignored. Customer Service never answer the phone! It just rings out. It was only when I got Paypal to raise a claim did the refund finally arrive 2 months after I started the whole sorry process. Will never deal with this compant again.”

Helpful Report

Posted 6 years ago

Hello Richard, We are sorry to hear this, however, a member of the team responded to your email within an hour on Monday, Your order is being checked and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Poor show”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are unhappy with the service. Please contact us and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

“I have been waiting for my mobile phone to arrive for 3 weeks (15 working days) now. After 2 weeks customer service offered me £10 of accessories which I don't really need. I just want the phone I have ordered for my son to arrive. This service is unacceptable but if I ask for a refund it will take up to 10 days for the money to be paid back into my account so I can purchase a refurbished phone elsewhere. This service is completely unacceptable - how long does it take to refurbish a phone - and if the company does not have any of these devices in stock - why did they accept the order?”

Helpful Report

Posted 6 years ago

Hello, We are sorry there was a delay in your order. We have canceled your order as requested and taken your feedback on board. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“You still have a chance to redeem yourselves but I am annoyed that the mobile you sent is completely dead and will not charge - I emailed your customer support and they told me to clean it with a toothbrush and charge it for 24 hours. It is NOT charging. I have asked how to send it back and get a replacement or a refund and no one has bothered to reply to that. Please will you tell me what your returns policy is and how to ensure I don't just send it back and see nothing for my money?”

Helpful Report

Posted 6 years ago

Hello Alexandra, We are sorry to hear this, a member of the team has contacted you via email this morning to resolve this matter. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Extremely bad service, they have sold me a phone which was not up to the standard they advertised and only give me the option to send it back even though. I have expressed that I am heavily pregnant and have a terminally ill mother and can not be without a phone. Their response was to send me a price list for phones they could rent me. When I requested a call from a manager they have stopped responding to my emails. I would not recommend this company.”

Helpful Report

Posted 6 years ago

Hello Nicola, We are sorry to hear you are having a problem with your order. You said you could not be without a phone and we offered our rental phone service. Your email has been forwarded to the manager and they will be in contact with you soon. Kind regards Quick Mobile Fix

Posted 6 years ago

“Bought a refurbed phone in ‘good’ condition on 30th July for my son’s birthday. It arrived with deep scratches on the screen. Returned it and still waiting for a refund after 4 weeks. They never answer their phone and have promised a refund via email. Despite prompts, they have not delivered on their promises. Not impressed. My son is devastated. He has been left without a phone or a refund by this firm. PLEASE AVOID.”

Helpful Report

Posted 6 years ago

Hello Jason, We process refunds within 10-14 working days. Your refund is being processed and you will receive your refund shortly. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“DO NOT PURCHASE FROM THIS COMPANY. Original delivery of the phone was delayed. It then developed a fault after 5 months. I returned it for repair and it has taken them 2 MONTHS to do this. Their own stated time for repair is 5 working days - what a joke that they should call themselves Quick Mobile Fix!!! I requested a full refund due to the length of time they were taking, but they ignored this and just said they were very busy and it would take an additional 3 days. I have had to purchase another phone. If you try to call them they never answer just keep you on hold. I have raised a Section 75 Claim through my credit card. DO NOT DEAL WITH THIS COMPANY.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear about the problem you were having. Looking into your order, your order was dispatched yesterday. We do sincerely apologize and we will look into this further to ensure you do not have the same experience again in the future. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Bought a refurbished iPhone 6, which was supposedly unlocked to a network, however after many attempted took the phone to an independent telecom shop who confirmed the phone is locked to a network. Have emailed and tried thier customer service number and after numerous calls which are never even answered feel very frustrated. Would not recommend”

Helpful Report

Posted 6 years ago

Hello Rhodri, We are sorry to hear the issue you are experiencing. Please check your emails as a member of the team have emailed you to assist you in this matter. Kind regards Quick Mobile Fix

Posted 6 years ago

“My phone stopped working after 19 days i had it. Sent it back to repair and after have sent 17 emails no one replied. I've called the costumar service every single day without receiving any answer. Apparently i had to confirm my address and NO ONE ASKED ME FOR THAT i find the costumare care very poor, poor service and awful communication. Unfortunately i had a very bad experience after few friends advised me this company. I'll never buy something from them again.”

Helpful Report

Posted 6 years ago

Hello Rosetta, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone arrived broken and no-one is responding to emails.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact via live chat or via telephone as we supply a warranty with the phones that we sell. Kind Regards Quick Mobile Fix

Posted 6 years ago

““Pristine” phone ordered June 2018. Phone took ages to arrive and when it did it was far from “Pristine”! Camera didn’t work etc. Phone returned mid July. Quick Fix confirmed receipt of phone and that refund would be processed middle of July. Still waiting for refund on 8th September despite about 10 chasing emails which always get same boring response apologising for delay and saying will ask “Finance Dept” to raise refund ASAP. Still no refund! Now having to raise a disputed with my bank/credit card company as Quick Fix just ignoring me!”

Helpful Report

Posted 6 years ago

Hello Mr Ford, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews