Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company should stop trading , Do not place any business with them, They do not answer the telephone, They do not keep to timescales The company is a sham”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. Or phone lines can get busy, however, you can contact us via live chat or email Kind Regards Quick Mobile Fix

Posted 6 years ago

“I'D 176942 This company should close down. Cancelled my order as several weeks later not arrived. That was 3 months ago. They promised a refund. Still waiting and several emails with excuses about wrong colour and other excuses. Now small claims court plus they will pay expenses. Cowboy company. DO NOT USE !!”

Helpful Report

Posted 6 years ago

Hello Veronica, The We canceled your order and issued a refund as you requested. The refund was completed on 26/08/2018 if you have not received the funds, we would advise you speak to your bank. Kind regards Quick Mobile Fix

Posted 6 years ago

“Really disappointing. Ordered a phone that was meant to be in 'excellent' condition. It was scratched and dented. Returned phone. Told me they hadn't received it at first, then found it. Advised it would take 10-14 working days for a refund. 3 weeks later -15 working days- refund still not appeared. Would not touch with a barge pole again. Save yourself the hassle and go elsewhere 😞”

Helpful Report

Posted 6 years ago

Hello, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“The phone they sent me doesn't work. After days of ignoring my calls & emails they finally offered me a replacement phone but first I have to post this one back then wait up to 2 weeks while they check it before I get the new phone. I'm furious as it was they who made the mistake but it's me who's suffering with no phone or refund. Damn crooks, even BT answer the phone faster than they do!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we advised you to return your order so we could exchange it, however, we have not yet received it back. Our phone lines can get busy, however, please do email in if you have any questions and a member of the team will be happy to assist you Kind Regards Quick Mobile Fix

Posted 6 years ago

“Quick Fix have lied to me when my order will be delivered, Im now nearly 3 weeks waiting and now no-one will answer the phone from to get a refund. Absolute set of crooks.”

Helpful Report

Posted 6 years ago

Hello Carolyn, We are sorry there was a delay with your order. We have processed your order for a cancellation and refund as requested. Kind regards Quick Mobile Fix

Posted 6 years ago

“We ordered a phone a month ago. Quick Mobile Fix sent it to the wrong address and despite the fact I paid 700 euro for the phone, they just keep telling me that they will update me later. It was for my daughter's 18th birthday. The service is disgraceful. I wouldn't trust them!”

Helpful Report

Posted 6 years ago

Hello Edel, Your order has been dispatched and delivered, however, if you have not received the order please do get in contact and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

“Sent a phone of the wrong grade, that’s fine as mistakes happen but the customer service via email has been appalling. They have referred to the wrong phone several times not replied within 48 hours twice and they NEVER pick up a phone. I have ordered 3 phones so far and only 1 went smoothly the first I had to wait over 20 days to receive it and the info given to me on why I had to wait was appalling and the last phone the wrong grade was sent to .again the emails from the ‘support team’ was absolutely rubbish . I won’t be using them again.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, there may have been a misunderstanding with the order you were referring to. if you are still experiencing a problem please email in with the order ID you are referring to and a member of the team will be able to assist you further. Kind regards Quick Mobile Fix

Posted 6 years ago

“Could not provide the phone I ordered and paid for. Therefore decided to send me a similar one which when it eventually arrived was in a poor condition. £10 compensation but did not make up for the whole experience. Would not recommend or use them again”

Helpful Report

Posted 7 years ago

Hello Mr Lyons, We are sorry to hear you were unhappy with the service, we will look into your order and take the feedback on board. Please accept our apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“SHOULD BE RATED AS MINUS FIVE STARS. DON’T RISK USING THIS COMPANY, SHOP ELSEWHERE IF YOU WANT TO AVOID HASSLE AND AGGRAVATION. Despite cancelling my order on 11th August, they still have not started the refund process, despite there being no legal basis for this, and there is little sign they will any time soon. I have reported them to Trading Standards and have raised a dispute via my credit card company. HEED THIS AND OTHER BAD REVIEWS, SHOP ELSEWHERE”

Helpful Report

Posted 7 years ago

Hello John, We are sorry to hear this, you rejected the delivery for your order and we are currently waiting for your order to be returned from the courier, once your order is returned we will issue a refund on your order. Kind regards Quick Mobile Fix

Posted 6 years ago

“Order DD2CB7 They have had my iphone for 3 weeks and despite promises to pay -I have not received payment Poor”

Helpful Report

Posted 7 years ago

Hello Paul, Your payment has been processed on 24/08/2018 and you should have received the funds by now, however, if you have not please do get in contact via email and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 7 years ago

“Keep bothering me for more poor reviews , I shall reiterate I had poor service , was sent 15 quid for a functioning iPhone 6 as claim that screen was damaged , asked them to investigate why so low , no response , poor company, should be reported to trading standards as I know own this isnt the first time either , once they have your phone they reduced offer from 185 to 15 quid for a blemish under screen that made no difference”

Helpful Report

Posted 7 years ago

Hello Richard, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. We apologise for any inconvenience this has caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I AM STILL WAITING FOR PAYMENT OF 2 MOBILE PHONES SENT IN JULY. KEEP GETTING EMAILS STALLING FOR TIME. EACH TIME ITS A STATUS UPDATE WITH 5 WORKING DAYS WAIT FOR NEXT STATUS UPDATE. CLEARLY NOT A REPUTABLE BUSINESS OTHERWISE THEY WOULD ANSWER THE PHONE AND STOP STALLING ON PAYMENT. I WILL BE REPORTING TO TRADING STANDARDS.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. We apologise for any inconvenience this has caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Took 5 weeks to process my mobile phone and pay out. Never answered emails. Broke promises. Would not provide complaints procedure. I WOULD NOT RECOMMEND THEM OR EVER USE THEM AGAIN. THEY ARE TOTALLY INEPT.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. For our complaints procedure you can email in or write in. Our email and address is on the website Kind Regards Quick Mobile Fix

Posted 7 years ago

“No one answers phone or constantly engaged , ( paid 250 for a pristine iphone) phone stopped working after 3 weeks. Phone will not charge useless. don't touch with a barge poll.”

Helpful Report

Posted 7 years ago

Hello Dave, We are sorry to hear you are experiencing a fault with the phone, please do get in contact via email as we supply a warranty with the phone that we sell. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Kmt”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are not happy with the service. Please do get in contact and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 7 years ago

“Con.”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are not happy with the service. Please do get in contact and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 7 years ago

“TERRIBLE TERRIBLE COMPANY!! They received my phone on 8th Aug, offered me my deal on 14th Aug yet did not receive payment until 29th Aug!! Ignored 10 emails I sent to them, tried calling office number at least 20 times with no one picking up. Shocking customer service!!!!!!!! DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

Hello Collette, Your payment has been processed on 22/08/2018, if you have not received the funds please do get in contact via email and a member of the team will be happy to assist you Kind Regards Quick Mobile Fix

Posted 7 years ago

“Purchases 2 iphone 7’s. 1 broke within 9days. Trying to get in contact with you is impossible. I have emailed several times. I have Facebook messages several times and I can see you have read the message. And tried ringing everyday since but only managed to speak to someone for less then 3 minutes to which I have further questions. Very disappointed with the level of customer service so far.”

Helpful Report

Posted 7 years ago

Hello Rosemary, We are sorry to hear this, please do contact us via email and a member of the team will be happy to answer your questions if you have further questions. Kind regards Quick Mobile Fix

Posted 7 years ago

“I bought a phone last month, waited the full amount of time only for the phone to arrive and keep switching off. Contacted QMF and got some advise on things I had already tried. Sent it back, took nearly two weeks with no response. I eventually contacted them and the phone was apparently fixed and I was getting it posted. It arrived the next day and the phone switched off 2 out of my first three calls. I personally would NOT recommend getting a phone from this company. I have now contacted them to get my money returned but have had no response and the phone rings out. Just be aware you may have issues”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you had a problem with your order. If you are still experiencing a problem, please do get in contact and a member of the team will assist you further Kind regards Quick Mobile Fix

Posted 7 years ago

“Refurbished phone went wrong within 3 weeks of delivery. Sent back for repair, QMF say never received. Post office definitely delivered it - was on tracked delivery. QMF never answer their phone, keep emailing but get no help - just will get back to you. have now contacted trading standards after 6 weeks of trying to resolve Would never use again - absolutely diabolical customer service - a completely useless company that has no ethics. DO NOT TRUST”

Helpful Report

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews