Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone stopped working after 2 days. I couldn't communicate effectively with anyone either via phone or email. Took the phone to our local mobile shop and they had to replace the battery as the wrong one had been put into the phone.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you had a problem with your order. If you are still experiencing a problem, please do get in contact and a member of the team will assist you further Kind regards Quick Mobile Fix

Posted 7 years ago

“4 weeks after cancelling my order they still refuse to refund me. Stay away everyone. Good honest companies would never do this. Phone number is pointless and they don’t appear to care.”

Helpful Report

Posted 7 years ago

“Worst experience of buying a phone in my life ! Phone took a month longer to deliver than promised due to their "high standards" however once it arrived the phone would not charge I sent the phone back and got it 'fixed' only to find out they had done nothing to it and still had a broken phone.”

Helpful Report

Posted 7 years ago

“Didn’t deliver on time for my grandsons birthday. Empty promises from them (when you can actually get through on the phone). Took over two weeks and three phone calls to get my refund. Don’t answer emails within timeframe as per their promise. Would never use this company again nor recommend them to anyone. Abysmal service.”

Helpful Report

Posted 7 years ago

“3 months after purchasing my phone. Sent it back twice as it was faulty. Issue still not resolved. No answer to emails. No answer to calls. Avoid at all costs. For the same price you can buy from amazon and receive a better product the day after.”

Helpful Report

Posted 7 years ago

“Sold phone that was not as described and then took a month to refund. Do not answer phones or emails and money only refunded after threatening legal action. Also lied via email saying they had tried to refund - bank disagreed.”

Helpful Report

Posted 7 years ago

“Having worst ever experience so far... Received the phone with much delay of 15 days after ordering on 20-July-2018, but wasn't sent a phone in pristine condition while paid for a pristine condition phone. After much follow-up a replacement was sent on 20-Aug-2018 which was supposed to be delivered on 21-Aug-2018 but hasn't been delivered yet. No response from the courier company or Quick Mobile Fix even after several follow-ups, calls to customer care number 0208 5000 308 of Quick Mobile Fix is never answered...”

Helpful Report

Posted 7 years ago

“over three week have two of my phones havent returned one so far paid £91 and £14 want a further £69 i have asked them to return both phones still no return”

Helpful Report

Posted 7 years ago

“Pho”

Helpful Report

Posted 7 years ago

Hello, Could you please contact us if you are experiencing a problem and we will be happy to help you Kind Regards Quick Mobile Fix

Posted 7 years ago

“Very bad service, sale bad phones and the will not answer their phone”

Helpful Report

Posted 7 years ago

“Selling phones that they don't have in stock yet still showing them in stock on the website. Poor comms . I'm waiting for the phone or a refund after two weeks. Avoid. (Order number ID185333)”

Helpful Report

Posted 7 years ago

“Sent my phone in 13 August and i had to chase up on the status twice, i was told it takes up to 5 working days to process, It's been over 5 days and I am still yet to receive payment for my phone. I'll strongly advice anyone trading in their old phones to avoid this company, my partners phone was sorted and he received payment within 2 days from a different company! It's not worth the hassle.”

Helpful Report

Posted 7 years ago

“ORDER 340DB7 Sent my phone off on 8th August and I am still waiting for the money to be transferred over! Never once answered phones and just lies after lies through emails. Shocking customer service will never use again!!!”

Helpful Report

Posted 7 years ago

“Customer service is zero as the phone line is constantly engaged. Please do not use if you’re a desperate for cash and trading your device for money as it takes ages to get your money. Whatever quote you see is what you get. I repeat customer service is asbsolutely Shambles.”

Helpful Report

Posted 7 years ago

“Very bad products and customer service Do not buy there”

Helpful Report

Posted 7 years ago

“Phone received was not what was ordered, arrived faulty and can never get hold of anyone on the phone. Google reviews are shocking!! Do not use this company!”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“i bought a phone from you, and when i received the phone it stopped working within hours. you received the returned phone over two weeks ago and i have not yet received a replacement. I won't be using your service again”

Helpful Report

Posted 7 years ago

“Never shop here”

Helpful Report

Posted 7 years ago

“Originally I was pleased with phone (grade A quality of the phone is very good) however when setting the phone up I discovered that the Touch ID wasn’t working and have had to return the phone. No-one has offered an apology for sending out a faulty phone, the phones are supposed to be fully checked before sending out aren’t they? Since I have sent the phone back the correspondence has declined. I have no had my money refunded 3months later! This was when I logged a complaint with PayPal. I would never recommend this company to anyone!”

Helpful Report

Posted 7 years ago

“Very poor service told a hole lot of lies phone has been returned 3 times as cannot repair it they have now had it since 8th August and still nothing cannot contact as phone rings out Jodie has called twice and just bare faced lied to me so I am now taking legal action as they have now stolen my phone and taken my money. This company is a total joke DO NOT USE THEM full of promises and excuses AVOID AT ALL COSTS.I am still trying to get my new phone or money back they also haven’t responeded to my lawyer this is how great they are.”

Helpful Report

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews