Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am lamenting the day I ordered a phone from this company . It was some day in August 2018 . First they took more than a month to dispatch the phone from their side and I ordered the phone in pristine condition but the phone had scratches all over so I had to send it back . Now it's about 5-6 months that I had returned the phone but they are not refunding my money . I am fed up of dealing with this company.”

Helpful Report

Posted 6 years ago

Hi Surendra, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I bought a phone that was supposed to be in 'good condition'. screen had a scratch. agreed to send back for replacement and they resent me the exact same phone!!!! 2 weeks without a phone!!! money back please. go elsewhere.”

Helpful Report

Posted 6 years ago

Hi Minna We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I still have not received my purchase”

Helpful Report

Posted 6 years ago

Hi Anna, A member of the team is reviewing this at the moment and will be in contact with you soon. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I ordered an iPhone 8 Plus on the 9th of February and didn’t get it until the 27th ! I was getting very impatient and I would not recommend due to the service but the quality of the phone I got is expected.”

Helpful Report

Posted 6 years ago

Hi, We are sorry you were having a delay with your order. This will be reviewed and your feedback has been taken on board. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“ID219395 DON'T BUY After delayed delivery phone arrived with aux damaged ie speakers & charging port, was advised by office staff could be at least 30 working days for refund ( if you get it) emailed mgr generic response asking me to send phone back to fix ( if you get it back & you could have to wait at least 5 working days without a phone ) unacceptable this was supposed to be my daughters present.asked for correct working phone to be sent out, then I would send old one back, no response after emailing customer support for mgr attention, No Customer Service, no offer of compensation etc, will be contacting my solicitor & trading standards if I don't get a satisfactory response from a manager soon.”

Helpful Report

Posted 6 years ago

Hello Amanda, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Don't stress yourselves over this appalling company.Claim your refund back through your card provider. Hopefully due to the more and more negative reviews,this company will stop trading soon.”

Helpful Report

Posted 6 years ago

Hello We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“awful, faulty product that they wouldnt repair or replace, avoid avoid avoid”

Helpful Report

Posted 6 years ago

Hi Edward, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Very poor service. Ordered phone was told takes 7 days to pick and despatch. Said ok will pay more for better phone. Did but again 7 days to pick whilst others offer next day. 3.5 weeks later you still have not refunded my credit card for both transactions despite emailing you 10+ times. Service is v poor”

Helpful Report

Posted 6 years ago

Hello Kevin, We re sorry you were experiencing a problem with your order. Looking into this your refund was processed 07/03/2019, if you have not received the funds, we would advise you to contact your bank Kind regards Quick Mobile Fix

Posted 6 years ago

“Have used before with no problem, paid extra for their packaging for repair, phone sent off, returned 2 weeks later by the post office "addressee gone away2”

Helpful Report

Posted 6 years ago

Hi Claire We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Deal with this company at your own RISK.....WARNING PLS STAY AWAY FROM THEM. THEY ARE THIEVES AND CHARLATANS. I HAVE REPORTED THEM TO THE BBC ROGUE TRADERS PROGRAM....STAY AWAY. YOU HAVE BEEN WARNED.”

Helpful Report

Posted 6 years ago

Hello Sam We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“never trust them never trust them, I have tried to get my refund but they don't want to give to me first time I got email from them said you will get your refund up to 30 days now i am waiting over 37 days i have tried to call and send to them many emails then they respond to me you will get your refund after 40 days more, the phone i bought looks fake with not original parts and working very slowly, Don't lose your money with them.”

Helpful Report

Posted 6 years ago

Hello Ahmed, We are sorry to hear the problem you have experienced. A member of the team is currently reviewing this and will be in contact with you soon. Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone does not work and I have had no reply to my emails about it”

Helpful Report

Posted 6 years ago

Hi Kim, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch on customersupport@quickmobilefix.com Kind regards Quick Mobile Fix

Posted 6 years ago

“Battery doesn't last”

Helpful Report

Posted 6 years ago

Hello John, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch and we will resolve the matter. Kind regards Quick Mobile Fix

Posted 6 years ago

“I’ve bought two iPhone 6S’s from QMF. The first was straight forward and no problems. The second was a very frustrating experience - we ordered a 6S with Rose Gold case. When the phone arrived it did not have the requested case. I raised the problem with QMF and requested a refund of £10 - being the difference in price between the phone ordered and phone received. I was offered a voucher for £10, which I rejected, suggested a £10 refund and then realising QMF had Rose Gold cases for sale at £10 suggested a case would be OK. This was agreed, but no case arrived. Following various emails and calls to QMF, usual waits of over half an hour I was told there were no Rose Gold cases in stock, although they were advertised on the QMF Web page. Finally I was offered £5 voucher, the request for feedback has reminded me to raise my case with Ombudsman”

Helpful Report

Posted 6 years ago

Hello Des, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The iphone I bought from this company in September for over £800 only lasted three months before it developed the classic iphone X green lines on the screen. I sent it back and they want £300 to repair it. I have paid the money, but I still have not received the repaired phone. DO NOT WASTE YOUR MONEY ON THESE SCAMSTERS.”

Helpful Report

Posted 6 years ago

Hi Robin, We are sorry to hear this. A member of the team is reviewing this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I made a purchase but there was a problem with the transaction. I was told within 30 days I would get my money back but it’s been more than 30 days and I am not happy.”

Helpful Report

Posted 6 years ago

Hello Kennedy, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I buy phone December.is no working at all I ask refund they.. did not I am still waiting for it almost 3 months.”

Helpful Report

Posted 6 years ago

Hello Subaida We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Delivery and customer care is appalling”

Helpful Report

Posted 6 years ago

Hello Kyle We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“They gave me the wrong phone just before Christmas! A cheaper one too! Not replying to my emails either and no refund of my money! WOULD NOT RECOMMEND!”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Horrendous, waited weeks cancelled order in the end but still received phone, absolutely incompetent stay well away”

Helpful Report

Posted 6 years ago

Hello We are sorry you are not 100% satisfied with the service. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews