Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company. They say 5-10 working days - I've been waiting 3 weeks and still no sign of my phone! When I queried this they said; "the delay to the dispatch of your order has been due to the stringent quality control checks" - how on earth does this take 3 weeks!?!?!? Oddly enough, they now no longer reply to my emails, aren't answering on their Facebook page and whichever option you call on the phone line, nobody answers. I have asked for my cash back and I'm just getting silence. Cannot stress enough, do not use this website - they'll take your money and give nothing in return. I am going to be reporting them to Action Fraud on Monday - fuming!”

Helpful Report

Posted 7 years ago

Hello Richard, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We replied to your emails and have not received any other emails since. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Terrible, DO NOT SPEND YOUR MONEY HERE! Purchased an iphone- reasonable price at £82.99, after 10 working days from the original purchase, the still hadn't arrived. I started to get concerned so I rang the customer service number, no answer, rang again, no answer.... I took ten phone calls before anyone answered the phone. When i finally got to speak to someone they said the item had not been dispatched yet so I demanded a refund. They said the refund should be in my account within 10-14 working days??? Again this sent alarm bells ringing as most retailers normally process it within 3-4 working days. We are now over four weeks since I made the purchase and over 14 working days since the refund was requested and I am yet to receive a refund! I have made several phone calls with no response on either of the phone options- the phone just cuts out! Tried the online chat with limited response. Customer services finally informed me via email that they had changed the payment system which Is why I had not received the refund? They have now asked for my account number and sort code and have promised to refund the £82.99- I am still waiting. I am a business owner and I had ran my company this way, i would not have a business at all. Total con!”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear there was a delay in your order. We cancelled your order as requested and issued a refund. Your feedback has been taken on board. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“It took 2 weeks to be dispatched I’m not sure if they are stolen from London shipped to Africa and brought back to the uk but it took too long.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you are unhappy with the service. All business and suppliers are UK based only. We do advise orders are shipped within 10 working days, your order was dispatched on the 7th working day. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Customer service were helpful when I said I needed phone sooner than the 10 working day turnaround, as soon as I emailed them they sent it next day.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone came in near brand new condition thanks”

Helpful Report

Posted 7 years ago

Hello Terri Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very good company to do business with, product arrived within time and is excellent”

Helpful Report

Posted 7 years ago

Hello Marc Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone arrived as promised and the condition of unit was as new, would definitely recommend to others”

Helpful Report

Posted 7 years ago

Hello John Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Bought an iPhone8 23 days ago and constantly get ignored or told “it has been delayed due to quality control”. It is impossible to actually speak to anyone over the phone. They obviously do not have the phones in stock. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Hello Paul, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Phone was in a very good condition”

Helpful Report

Posted 7 years ago

Hello Amina Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Have now been waiting 18 business days for phone and it’s still not been dispatched. Email replies from company state that it would be prioritised. That never happened. Seeking refund. Quick Mobile Fix advertises products that it knowingly doesn’t have in stock yet takes your money. And they cannot deliver in their 10 day promise. Avoid this terrible company.”

Helpful Report

Posted 7 years ago

Hello Iain We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“AVOID this terrible company - They don't have the phones in stock. AVOID this terrible company! They take orders for phones they don't have in stock. They hang on to your money for as long as the possibly can by fobbing you off with excuse after excuse, promised delivery dates that come and go, and still they hang on to your money. I only managed to get a refund by opening a PayPal dispute. If I'd paid by card I think I would have still been waiting. Please do not even think about buying a phone from this terrible firm !!!”

Helpful Report

Posted 7 years ago

Hello Peter, The phones we sell on the website are available to purchase and are in stock, we cannot advertise for something that is not in stock. Unfortunately, there was a delay with dispatching your order due to quality control. You order has been cancelled and refunded as requested. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“The service is absolutely appaling. I waited 10 working days as stated, however on the 10th day I email them asking where my phone is and they say that delivery has been delayed by another 7 working days. Those 7 days are up, and still no phone or updates of its status. I'm beginning to worry that I won't even get a phone and that they've just stolen my money.”

Helpful Report

Posted 7 years ago

Hello Hasan, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I have been waiting for 24 days for delivery of my i phone 7 plus and still no delivery date. Customer services is a joke as rearly answer.”

Helpful Report

Posted 7 years ago

Hello Nigel, You spoke with a member of the team today via phone regarding your order and them will be contacting you later today with an update Kind regards Quick Mobile Fix

Posted 7 years ago

“Great service. Good condition devices. I’m a returning customer and I’d recommend”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service and product”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I still have to send back the phone I bought from you that doesn’t work .... Clearly didn’t get checked before it left ..... Page 1 .....? No one answered the calls and I think I have pay to return the film ......”

Helpful Report

Posted 7 years ago

Hello Ben, We are sorry to hear you are experiencing a problem with your order. You discussed your order with a member of the team and they have advised you to return the device back so we can resolve this matter. Our phone lines can get busy however, you can contact us on customersupport@quickmobilefix.com and a member of the team will assist you within 24 hours Kind Regards Quick Mobile Fix

Posted 7 years ago

“Really starting to panic - order of iPhone 7s still wait after 16 days for its arrival due to checks!! Already ordered another iphone off them a few days after the first one - I bet I don't receive that either. Will be requesting money back for both - leave quick mobile fix well alone”

Helpful Report

Posted 7 years ago

Hello Tracey, You placed your order on 5th November. We dispatch orders within 10 working days, today being the 7th working day. We will be in contact with you soon with a tracking number in your dispatch email. Kind regards Quick Mobile Fix

Posted 7 years ago

“I have already complained on trust pilot and got a generic response "we will respond to you shortly" to appease the public nature of my complaint. I have still heard nothing after 19 working days. They have taken my money, failed to meet their proposed timescales and are also incredibly inept at keeping me updated - no one ever answers the phone and it just goes dead. I will raise this to the relevant authorities if I do not receive either my money back or someone gives me a call to explain what is going on within the next 24hours. An absolute shambles and should not be a trading company.”

Helpful Report

Posted 7 years ago

Hello Sam, We are sorry to hear this, a member of management will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Order no.198264 I ordered an i phone 7 for my granddaughter as a present.I have emailed and been told it will take 10 days ,then 7 days etc etc to be delivered , I am still waiting for an email back ,tried ringing a number of times NO ANSWER. Give it until tomorrow for a reply and will want to cancel and have refund.”

Helpful Report

Posted 7 years ago

Hello Debra, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“8 weeks after ordering a fone that arrived late and didn't work...I now seem to be waiting a really long time for a well deserved refund...I would not recommend this company.”

Helpful Report

Posted 7 years ago

Hello Donnel, We are sorry you are experiencing a problem with your order. A member of the team will be looking into this and will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews