Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order over a month ago, it was never dispatched so after a lot of hassle I finally got it cancellefm, have received no updates on my refund of €500. QMF where is my refund and please stop wasting my time and reply to my emails. ID198032”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“Shocking company DO NOT use them. Had to get refund from card issuers”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“My order should have been dispatched over 15 days ago, I am extremely disappointed.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“DO NOT USE THIS COMPANY. Placed my order for iPhone 6 on 17/10/18 and still waiting for it. I’ve emailed 3 times and got a reply saying the delay to the dispatch of order has been due to the stringent quality control checks we have to carry out on all of our devices both prior to sale and again prior to dispatch which has caused a backlog of orders and my order is due to be dispatched within the next 5-7 working days at the latest but we can confirm that your order will most likely be dispatched much quicker than this. Was meant to be a birthday present for my daughter. Requested refund but no reply. Can’t get through on phone”

Helpful Report

Posted 7 years ago

“Terrible experience which is still ongoing do yourself a favour do not use this company 1 star is 1 too many! It all started when I ordered a Grade A iPhone 6s from QMF back in August the phone is advertised as a fully refurbished & tested with a 12-month warranty. The website & order process is very misleading & gave the impression it was in stock for immediate dispatch. When in fact this is not the case & we had to wait over 3 weeks before the phone arrived. After only a couple of days we noticed the on/off button had stopped working. This was reported to QMF. So that we were not without a phone for another lengthy period we reluctantly paid for another "Grade A “fully refurbished & tested phone arranging that we would return the original faulty phone when the replacement arrived for a full refund. The second i-phone arrived approx. 2 weeks later & I had to chase them again for a returns reference for the original faulty phone so I could send it back as agreed for a refund. Then a couple of weeks later the second replacement i-phone also developed a screen fault (Green screen). After almost 15 weeks & dozens of emails I now had a refund outstanding & another faulty phone which required to returned for a refund I finally got the original refund last week but despite numerous e-mails (Tried calling QMF no one ever picks up the phone so do not waste your time) They finally emailed me yesterday advising they cannot authorize a refund for the 2nd phone as its after their 14 days period. I’m still stuck with a faulty phone which needs to be returned but not getting any response. If they do not provide me with a returns reference & confirmation that I will receive a full refund for yet another faulty mobile phone they have supplied in the next 48 hours then I will look to contact my bank to start charge back claim under section 75 & will also contact Trading standards who need to investigate this company.”

Helpful Report

Posted 7 years ago

Hello David, We are sorry to hear you are unhappy with the service you have received for your most recent order as we can see you have used our service a few times before. Unfortunately, we did experience a delay with dispatching your order due to quality control checks. The phones we sell are available in stock, we do not sell items that are not in stock. We did advise you to return the phone so we could resolve the issue you are experiencing, however, we have not yet received this. Please do email over proof of postage if you have sent the device so we can look into this further for you. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Pre-owned iPhone6 in excellent working condition as described. Would be happy to buy from them again.”

Helpful Report

Posted 7 years ago

Hello Matthew Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered my phone roughly three weeks ago and it still hasn’t even been shipped yet. This is despite an email after 13 days ensuring me my phone would be shipped in 3-5 days time. It has now been 6 days since I received that email and still my phone has not been shipped. Great prices, reasonable product, terrible service.”

Helpful Report

Posted 7 years ago

Hello Chris, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered a phone and decided I wanted the newer model, so returned the phone, unused and in it's original packaging, so I could order the newer model. Rang customer services to get return instructions and posted, received an email on the 24th of October saying the handset was received and the refund would take 10-14 days. Checked with my credit card company on 14/11/2018 (15 working days since the email) and they confirmed no refund had been received. I spent the entire day trying to call QMF, all options on the phone rang until it disconnected and their interactive chat, which I had used to discuss the return previously remained offline. At the end of the day I sent them a message explaining the above and asking that they refund the order in 5 working days or I would be forced to ask the credit card company to claim the return on my behalf. (Thank god I paid on Credit). I tried to contact them again via phone on the 15th, 16th and today (now 18 working days, 26 in total, since they emailed me to confirm they were processing the return) and still the phone continues to ring until it disconnects, no matter which option I select. I googled to see if others were having the same issue and I see that they are. I am also very unhappy to see the company is actively replying to the negative reviews, but seem unable to answer the phone or reply to emails. I have gone ahead and contacted my credit card company to claim the refund on my behalf.”

Helpful Report

Posted 7 years ago

Hello, We emailed you the returns instructions to return your handset, however, we have not received your email nor emailed you saying we have received it if you have sent your phone back, please contact us with proof of postage containing your tracking number and we can look into this further for you Kind regards Quick Mobile Fix

Posted 7 years ago

“Product very good, competitively priced and arrived in good time. Delivery was a bit of a pain but that was the couriers fault. Would highly recommend.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very good service . The items works properly. Unlike like gogroopie. Sorry but they’re horrible company to deal with”

Helpful Report

Posted 7 years ago

Hello Jeffrey Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Took about 10 days to get the phone, otherwise no problem. Should be a better turn around than that.....”

Helpful Report

Posted 7 years ago

Hello, Orders can take up to 10 working days to be dispatched, your order was dispatched on the 6th working day. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 7 years ago

“No problems, Communication said it would be up to 10 days dispatch and it was. IPAD itself was in incredible condition for "used" and it works a dream. Would definitely use again.”

Helpful Report

Posted 7 years ago

Hello Gavin Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“after 11 working days: NO PHONE NO MONEY BACK RUDE CUSTOMER SERVICE ID 199911”

Helpful Report

Posted 7 years ago

Hello Michele, We dispatch phones up to 10 working days, you cancelled your order on the 10th working day. We also advised refunds take 10-14 working days which is being processed. We apologise for any inconvenience this may have caused you Kind regards Quick Mobile Fix

Posted 7 years ago

“Great service. Got to Spain ok.”

Helpful Report

Posted 7 years ago

Hello Paul Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Had an email after a week of sending my device in saying they are out of the stock for the parts that I ordered. Very poor As should never run out of items that you know you need”

Helpful Report

Posted 7 years ago

Hello Ashley, We are sorry there has been a delay on the repairs for your iPad. We did email you advising you we require more parts in to complete the repairs and gave you the option if you are happy to wait or if you wish to cancel. You were happy to wait so we will proceed with the repairs as soon as the part arrives in. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I tried to buy a phone in early September, the website claims that it will take a maximum of 10 days to ship however I waited 6 weeks before I was told that they did not have the phone in stock. I requested a refund and was told that it will take a maximum of 14 days. I emailed requesting that I get my money back quickly as I was not confident that they can keep to deadlines due to the past experience. I was insured that the maximum time it will take is 14 days. It has now been 21 days and I still have not received my refund. This company is poorly run with a customer service team that copies and pastes the same generic answer promising that something will be completed in a certain time scale which never happens. I would recommend never using this company if you would like actually like to receive the phone that you bought.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear there was a delay in your order. We cancelled your order as requested and processed a refund. Your feedback has been taken on board. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I received excellent service from Quick fix mobile. I never purchased a refurbished phone before so was wary of what I would receive, I received an excellent phone. Thank you very much”

Helpful Report

Posted 7 years ago

Hello Mr.J. Mills Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered my phone on 1 /11/18 still no phone getting concerned now had a phone in the past no problem but this is taking to long had an email reply stating longer ,why no correspondence at weekends and feet reading some reviews alarm bells are ringing need phone asap .”

Helpful Report

Posted 7 years ago

“I think it’s the first time that I haven’t read the reviews ordered the phone too quickly if I’d have read them I certainly wouldn’t have ordered it . Ordered the phone on 29th October still haven’t received it all the comments are true they don’t answer the phone all I’ve received are computer generated messages and am now worrying if they are a genuine company .We are pensioners and really can’t afford to loose the money that’s why I purchased a reconditioned phone .I just don’t know what to do now .”

Helpful Report

Posted 7 years ago

Hello Irene, We are sorry there was a delay in dispatching your order. You will receive your tracking number in your dispatch email soon. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Beautiful refurbished phone at a great price. Shipping was quick and the team kept me informed.”

Helpful Report

Posted 7 years ago

Hello Claudia Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews