Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quick service”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I have been really disappointed with this service. Their contact line doesn’t work, so the customer service team are very difficult to get hold of. Originally I amended my order and it was confirmed before being dispatched. I was then delivered the incorrect item, and even though I returned the incorrect order immediately, I am still waiting for the correct item. 20 days later. Though I was told it would take UP TO 10 days. The customer service team have been polite and professional but no action seems to ever actually be taken after I speak to them which is very frustrating. I am still owed a refund for the difference in items and that was from a month ago now.”

Helpful Report

Posted 7 years ago

Hello Debbie, We are sorry to hear this, our phone lines do get busy, however, you can contact us via email or via live chat. We have since received your order back and is being processed for an exchange. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I bought my boy a iphone 7 bundle 15 working days before his birthday. WHAT A JOKE. IT STILL HASNT ARRIVED I HAVE CALLED THEM MANY TIMES AND ALL THEY HAVE SAID IS IT WILL BE DESPATCHED TODAY OR TOMMORROW GUESS WHAT IT HASNT GOT DESPATCHED. Please fix ur company. My boy is still waiting. U should call yourself slow mobile fix. What a joke....”

Helpful Report

Posted 7 years ago

“Order ID 201283 This order was placed nearly 3 weeks ago now, and I am getting the same old rubbish line about waiting for another 3 to 5 days.....all lies. The two IPhones I have ordered have never been in stock, and will never be in my possession. This is fraud and deception simple!! I have cancelled my order, and now being told 14 days before I get a refund.....again this will never happen. I am writing to the, and giving them 7 days then off to court we go, and I will ensure I get a whole lot more back than just the costs of those two phones, which you never had any intention of delivering to me. I have also reported this crime to the local Police where QMF are based. Avoid Avoid Avoid - don’t be another victim......”

Helpful Report

Posted 7 years ago

Hello Martin, We are sorry there was a delay in your order. Looking into your order further, we have cancelled and refunded your order as requested. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Terrible company please look elsewhere for your own good”

Helpful Report

Posted 7 years ago

Hello Liam, We are sorry to hear you are unhappy with the service. Please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The delivery in total took 7 days but the product was in perfect condition, This is the second iPhone I have got from here. No regrets.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Problem with the battery, sent back the phone more than ten days ago, still waiting for the reimbursement....”

Helpful Report

Posted 7 years ago

Hello Sandra, We have received your order back and booked in under warranty, you have since changed your mind and we will process a refund for your order. We will be emailing you soon with a further update. Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered refurb phone but still waiting. Sent message and received email reply explaining please wait another 4 working days. Sent another email after 5 working days and no reply. Avoid.”

Helpful Report

Posted 7 years ago

Hello Rob, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“Worst company I've ever encountered.... Please avoid them and save yourself the stress”

Helpful Report

Posted 7 years ago

Hello Elaine, We are sorry to hear this, a member of management will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Brilliant”

Helpful Report

Posted 7 years ago

Hello Paula Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Just as good as new”

Helpful Report

Posted 7 years ago

Hello Janet Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Order number 188439. Shocking customer service. Refurbished Iphone with GPS faults, sent the first one back for repair, it came back no better, received a new handset with the same issue. I asked for a refund 3 weeks ago and I'm being strung along by customer services. They say no refund as it is more than 14 days from my initial order (even though 2 days after receiving the second phone I emailed to tell them) This is a completely made up rule if you check the Customer Rights Act. I have offered to accept an exchange but not heard anything. Trading Standards to be informed next as it seems to happen to a lot of people and they're making up their own rules. AVOID”

Helpful Report

Posted 7 years ago

Hello Nick, We are sorry you had to return your order, however, your replacement phone was dispatched out 26/10/2018, if you have not received your order, please do get in contact. Kind regards Quick Mobile Fix

Posted 7 years ago

“All fine. Phone as described”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone never arrived and now waiting for the refund. Do not use them as you’ll not get the handset or the refund”

Helpful Report

Posted 7 years ago

Hello Louise, We are sorry to hear the problem you experienced with your order. Looking into the order your order it has been cancelled and as advised refunds take 10-14 working days to process. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“This is now the third 1 star review I am leaving for QMF. Order made October 21st, it was never shipped, after many emails I cancelled it on November 8th. They refuse to contact me or reply to any emails about my refund until this morning when I got into the live chat and was told my refund won't be processed until December 3rd! This is illegal as it has already been 14 days since the order was cancelled. QMF if my refund is not processed today I will be taking serious further action. This whole process has been stressful, tiring and upsetting I just want my money back. Something better be done today as I will not be waiting any longer.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you are having a problem with your order, a member of the team is looking into your order at this moment in time and will be in contact with you soon. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Wrong phone sent. Ordered iPhone in pristine condition, but received a phone with minor scratches and marks. Phone now replaced and is in pristine condition. Thank you.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Do not get a phone from here! Got my son a iPhone 7 grade a phone from them which was faulty so I sent it back, 3 weeks later they send it back to me and it was still faulty! So I sent it back 4 weeks ago, they told me they would send out a replacement 3-4 days after receiving the phone! 4 weeks later I’m emailing them every day and I all get back is we are now making your phone a priority! Most unprofessional company I Have ever dealt with avoid at all costs!!”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“AVOID AVOID AVOID THIS COMPANY!!! IF IT WAS POSSIBLE TO LEAVE NO STARS THEN I WOULD. Ordered an iphone7 31st October for my son which he paid for using his hard earned savings. QMF do not let you know you will have to wait up to 10 working days to receive your order until you have already paid. The impression is next working day delivery. MISLEADING! We are now 17 working days post order and despite several email exchanges still no phone. They do not answer their phone and send generic email responses. It’s a shame they seem to have the time to answer reviews on this site but are unable to answer phone call enquiries. Today I have cancelled my order and requested a full refund, which will doubtless be a lengthy, protracted business, and I will be contacting trading standards to lodge a complaint about this shockingly bad company. If you have any sense take your custom elsewhere.”

Helpful Report

Posted 7 years ago

Hello Jo, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“Purchased an A rated IPhone 6. Having waited nearly three weeks for delivery I cancelled my order, however 24hours later my phone suddenly appeared in the post. The battery drained completely fully charged within 4hours of use, emails were sent back and forth but I only ever received copy and pasted replies. I would not recommend this company, poor phones and poor customer service.”

Helpful Report

Posted 7 years ago

Hello Ross, We are sorry to hear about the fault. All devices come with a warranty so please do get in contact and we can resolve this matter for you. We apologise for the inconvenience this has caused and your feedback has been taken on board. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“highly recommend very fast delivery goods like brand new would defo use again”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews