Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive had trouble from day 1 with QMF. Finally thought I'd got to the bottom of it then they send me a phone which is locked when I ordered an unlocked one. Still waiting for it to be unlocked.”

Helpful Report

Posted 7 years ago

Hello Glynn, We are sorry to hear you are having a problem with your order, a member of the team is looking into your order at this moment in time and will be in contact with you soon. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“New phone arrived within the expected timeframe. Delivery could be a bit quicker than 10 days though”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered 2 iPhone 7s from this company 18 days ago. Still no phone and they do not answer their phones.. poor poor service”

Helpful Report

Posted 7 years ago

Hello, Looking into your order we see it has been dispatched, if you have not received your order we would advise getting in contact at your earliest convenience. Our phone lines can be busy at times, however, you can contact us via live chat or via email and a member of the team will get back to you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Good quality, excellent standard of workmanship. Timely delivery. Overall very good service.”

Helpful Report

Posted 7 years ago

Hello Andrew Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I will write a review when I get my £300 refund back”

Helpful Report

Posted 7 years ago

Hello Irene, Looking into your order we see your order has been canceled and your order has been refunded. You should see the funds in your account by now, however, if you have not we would advise contacting your bank. Kind regards Quick Mobile Fix

Posted 7 years ago

“Terrible customer service. Dodgy company that happily took my money and then never dispatched the phone. When I then cancelled my order they said they'd refund me within 14 days. It has been three weeks now and still no refund. PLEASE GIVE MY REFUND. Customer service is a joke also been talking to them the last few weeks and have done nothing to help me. Please give me my money so I don't have to deal with this terrible company again.”

Helpful Report

Posted 7 years ago

Hello, Looking into your order we see your order has been canceled and your order has been refunded. You should see the funds in your account by now, however, if you have not we would advise contacting your bank. Kind regards Quick Mobile Fix

Posted 7 years ago

“Order ID 201283 Well Quick Mobile Fix replied saying they have refunded my £379.98 back to my card....guess what YOU HAVE NOT.... Like I clearly stated in my cancellation letter, you have until close of play 30th November 2018 to make the refund. Failing this I will go through the court, report you to Trading Standards and report you to Crimestoppers. This is tantamount to Fraud and Deception, and I would implore all customers to avoid this company.......”

Helpful Report

Posted 7 years ago

Hello Martin, We have canceled your order as requested and a refund is being processed, as advised refunds take 10-14 days to process. f you have any questions please do get in contact. Kind regards Quick Mobile Fix

Posted 7 years ago

“I ordered a phone for my daughter on the 2nd November and I’m still waiting, after multiple emails and getting fobbed off by them I’m going to report them to tradings standards if I’ve not got a reply in the next couple of hours. They were quick taking the £400 out my husbands account for a phone I’ve yet to receive”

Helpful Report

Posted 7 years ago

Hello Katy, We are sorry to hear this, looking into your order the phone was dispatched out today and will be delivered to you tomorrow. We do not take money from customers accounts, we accept the money you pay for your item. Kind regards Quick Mobile Fix

Posted 7 years ago

“I'm still waiting for my phone (2 months) they kept the money and don't answer the phone :( and don't want to give a refund or an update of the delivery....”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, a member of management is looking into your order and will be in contact with you soon. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Poor communication, Long story short! QMF sent me a defected iPhone 7, I purchased a phone that was supposed to be in excellent condition it wasn't, it should never have passed quality control. I sent the phone back and explained that I need the phone to either be fixed, replaced or a refund by 23rd Nov (it was for a 50th birthday present - as everyone know birthday dates don't change!!) they did not respond until 2 days after 23rd Nov, which appeared to be a standard type response. Due to receiving goods not fit for purpose and sending the item back and the lack of communication I had no alternative but to purchase another phone elsewhere. I asked for a refund - no response to that until I manged to get hold of them on chat and they indicated that I would receive a refund within 10 -14 working days. I will update this feedback to let people know if I do receive the refund - although given some of the feedback I'm not confident. also had the same issue as other people - trying to ring them a nightmare they never answer, chat is off line more than it is on line so the only option is email but then you do have to wait for them to contact you. please be aware that if you use chat they can see your response before you press enter, where as you just see the word typing from their side of things until they press return. It made the chat quite disjointed I had to point this out to them - also they closed the chat before i could have it emailed to me - they probably didn't want to have the fact they said they would refund my money back on record - fortunately I had the foresight to take screen shots.”

Helpful Report

Posted 7 years ago

Hi Clair, We are sorry to hear about this. Your information has been forwarded to a member of the customer service team and they will be in contact with you soon Kind Regards, Quick Mobile Fix

Posted 7 years ago

“faultless,100% satisfaction, shame it took 14 days to arrive.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My last phone had been purchased from this company like many of my family members phones. All the phones we have recieved have worked great and delivered fairly quickly. Because of this I had trust in them and once my phone broke ordered from here straight away. Big mistake. My most recent order (which was placed nearly 3 weeks ago) has still not been dispatched and it’s really clear that something is seriously wrong with this company or they just don’t have the phone in the first place, it can’t take this long! I can’t go on any longer without a phone as I can’t get in contact with anyone, no one at my work can contact me and it’s all been a disaster. Obviously the minor inconveniences in my life are not priority however if I want a refund as they’ve taken WEEKS and still not given me a phone then I should receive one ! However instead they have simply ignored this and given me the same response that my order has been changed to priority and when it’s dispatched I’ll receive an email. Can’t even be bothered to give me an estimation of how long it will take which is probably because it’s going to take weeks on end. Absolutely fed up and am going to seek out what action I can take to get my money back from this company who now feel like scammers as opposed to the reliable and trustworthy company I used to think they were. Just can’t continue trying to communicate with them when they take 1 or 2 days to respond. Up to 2 more days I don’t have a phone! Sick to death of this company and going to make sure anyone I know knows to never order from here again.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear that we have let you down on this occasion with your order, We have experienced a delay with dispatching your order due to quality control checks on your phone. A member of the management team will be in contact with you with an update on your order. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Tried to contact quickfire by phone no answer ordered 2 iPhone 7 due for dispatch tomorrow not holding my breath if not dispatched or some calls me to tell me i will receive them in will be looking for a refund customer service is shocking will not order again and I will put it on my Facebook page so people know to avoid”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear the problems you have had. Looking into your order we see you spoke with a member of the team today regarding your order and confirmed your order will be dispatched tomorrow. If you have any further questions, please do get in contact Kind regards Quick Mobile Fix

Posted 7 years ago

“iPad fixed in 5 days! Excellent service.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Was shipped after 10 days so a bit of wait. But very happy with the item”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I was a little Worried Reading Reviews.But shouldnt have. Orderd an IPhone6.Paid Online Wednesday.and to my surprise Deliverd Friday. No Problems Phone Was really in great Condition. Am Really happy thank you”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Place on order for a refurbished iPhone on 28th October, it's now 26th November and have still not received it, nor email confirmation that it has been dispatched. I've emailed on numerous occasions but just get the usual 'should receive in the next 2-5 working days'. Can never get through to anyone on the phone and they do not respond to 'live chat'. I am now looking for a full refund.”

Helpful Report

Posted 7 years ago

Hello Steven, We are very sorry there has been a delay in dispatching your order. A member of the management team contacted you yesterday regarding an update and since then your order has been dispatched and will be delivered to you tomorrow. If you do have any questions or inquiries please do contact us via email as our phone lines can get busy at times Kind regards Quick Mobile Fix

Posted 7 years ago

“Please AVOID THIS TERRIBLE COMPANY!!!! They will take your money, not deliver your goods and then when you ask for a refund, ignore you. Please make sure you read reviews of comanies you chose to buy from. i purchased an IPHONE 7 from them on the 6th November, after 10 working days i decided to email them, i also read all the bad reviews, so i was a little worried. i was told that there are some delays and i would receive a tracking number when it had been shipped. i needed this for a birthday present so i let it be hoping that i would receive it within the next few days. i then emailed after the birthday had gone and received a response saying please allow 5 working days for quality checks, ok fair enough i'll give them the benefit of doubt. After this i asked on several emails for a refund, this was ignored and told on the online chat that it would be despatched on a saturday (24th) still no dispatch email. Now the latest email is that i am next on their shipping list and my phone will be depatched. Hopefully it is shipped tomorrow morning. If not i will be contacting paypal/credit card company to persue my refund as this has been causing me major stress and panic. PLEASE SAVE YOURSELF HASSLE AND DO NOT USE!!!!”

Helpful Report

Posted 7 years ago

Hello Tara, We are sorry there has been a delay in dispatching your order. Your information has been directly forwarded to a member of the team who will be in contact with you soon. We do sincerely apologise for any inconvenience this may have caused, Kind Regards Quick Mobile Fix

Posted 7 years ago

“phone is very poor. battery is old . phone goes on and off . the phone is not what it was advertised as, made a mistake of buying another phone for my mother that one also does not work correctly. would not buy off this company again !!!!!!! total con”

Helpful Report

Posted 7 years ago

Hello Matthew, We are sorry to hear about the fault. All devices come with a warranty so please do get in contact and we can resolve this matter for you. We apologise for the inconvenience this has caused and your feedback has been taken on board. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“My order came through quickly but unfortunately it was the wrong phone! Communication via email was responsive and courteous and a satisfactory outcome resulted. I am v pleased with the phone.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are sorry to hear there was a problem, however, glad it was resolved ASAP for you Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews