Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Phone on the 30th Dec, sent the wrong one out after 12 days. Sent back and still waiting for the new phone to come. Its been over 31 days and no sign of my phone coming to me. They are happy to take my money but not very quick at actually getting what I ordered to me. Have contacted customer services and they wont give me a answer to when it will arrive.”

Helpful Report

Posted 6 years ago

Hi Deborah We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Send the wrong phone and 3 weeks later still don't have a phone. Not happy with the service.”

Helpful Report

Posted 6 years ago

Hi Diana, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Got the wrong colour iPhone 6s sent back item got confirmation that you guys received the phone waiting ages for the refund still did not get it , I purchased 2 other phones in the past everything was good but this time was really bad experience”

Helpful Report

Posted 6 years ago

Hello Akhlak We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Late dispatch of my phone poor customer service all round only got action when I complained”

Helpful Report

Posted 6 years ago

Hello Gary, We are sorry to hear this. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Awful.... sent me the incorrect phone + it was also broken (faulty battery), then it’s taken them over 2 weeks to send the replacement (still hasn’t arrived). Very poor service and I would not recommend.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The iphone never worked. We bought in October, now a day from February and they are still asking the same questions we answered months ago and nearly every week since, They just ignore our messages and send out random questions instead every week or so. Genuinely the worst company and customer service I have ever had. Please avoid them to save you the months of stress and loss of an iphone you will have paid a lot of money for. Wish I had never heard of them.”

Helpful Report

Posted 6 years ago

Hello Paul, A member of the team is reviewing this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Over an hour on the phone no reply more lies Still waiting for phone or money back”

Helpful Report

Posted 6 years ago

Hello Mr Curtis We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Do not buy from this company lies lies from all staff”

Helpful Report

Posted 6 years ago

“Ordered in stock phone.waited 10 working days,no phone.Contacted CC,dispatch next wk sometime ,now had my money for 25 days and still no phone.can,t give me dispatch date so cancelled order.now had my money 40 days and still waiting for refund.”

Helpful Report

Posted 6 years ago

“Ordered before Christmas, a month later nothing received. NOTHING. Really poor. Payment taken!!”

Helpful Report

Posted 6 years ago

Hi We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Order ID209574 Buyer beware! Appalling company with a ‘Customer Service’ team that just keeps fobbing you off! I ordered two phones to arrive for Xmas – presents for my kids – neither phone has arrived and no sign of a refund despite repeated requests. I am now facing submitting a court claim (small claims court) to get my £800+ back! The catalogue of ‘fob offs’ follows! 9th December - I submitted an order for two phones to arrive before Xmas. 18th December - the phones had not been dispatched, I contacted customer services and Jodie wrote back GUARANTEEING my order would arrive before Xmas. 21st December - the phones still had not been dispatched and customer services said they would not be delivered until January! 22nd December - I cancelled my order so I could source the phones elsewhere and thus have Xmas presents for my children. The cancellation was acknowledged by customer services 7th January - no further contact received so I contact customer services again, customer services apologise and stated ‘cancellations’ would be in touch very soon 16th January - no contact received from ‘cancellations’, I contact customer services who apologise AGAIN and say ‘cancellations would make contact in 24 hours. 17th January - I receive missed calls as I am at work as a teacher and cannot answer my phone in the classroom. I try call you back a few times but always end up in a queue of 6 or more people and can’t hold. I e-mail customer services telling them this and asking for my refund. 21st January – Customer Services write back stating they will cancel my order – but I had already cancelled the order on December 22nd! I request a complaints policy/procedure! 23rd January – Luke from Customer Services states ‘I'm sorry to hear this, we will forward your complaint onto management who will respond to you within 24 hours from now’ 26th January – more than 48 hours later – you guessed it – I have NOT heard anything from ‘management’”

Helpful Report

Posted 6 years ago

Hi Tom, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Shocking service second dodgy phone I have bought of these never again do not check first obviously”

Helpful Report

Posted 6 years ago

Hi Kevin We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Don't use. Have gone down hill massively. Product was poor and so I returned it under the 14 day money back guarantee. After much chasing and frustration we had to resort to getting our credit card company to get our money back.”

Helpful Report

Posted 6 years ago

Hello Joanne, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Stay away from this company - lots of other much more reliable companies out there.”

Helpful Report

Posted 6 years ago

HI, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I purchased 22nd December it arrived in second week of January. Wi-fi button didn't work. We managed to work this out. The phone started on and off randomly. We did send the phone week ago. They can't even confirm that they received it. Extremely frustrated i will not recommend it to anyone. There are better companies who does this very well!!”

Helpful Report

Posted 6 years ago

Hi Deniz, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Delivered my iphone 6 but not my iphone x made a bad mistake on your end”

Helpful Report

Posted 6 years ago

Hi Mohamed, We are sorry you are having a problem with your order. I can see you have contacted customer service and this issue has been resolved. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered refurbished iphone before Christmas but was delayed. On the phone for a very long time before anybody answered after no replies to my email. Cancelled order but they still delivered a phone weeks later. Now waiting for a refund”

Helpful Report

Posted 6 years ago

Hi John, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Bad bad bad customer service do not .trust this supplier's will not be shopping with quick mobile again.”

Helpful Report

Posted 6 years ago

Hi Ronald We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“DO NOT USE THIS COMPANY ! AWFUL EXPERIENCE. Ordered hone as X mas present Dec12th. Was told it had been dispatched Dec 21st. Told Dec22 it was not dispatched after all, no apology. Cancelled order Dec 22nd. They Ignored cancellation & phone arrived Dec 28th.Returned tracked/ signed. Was told they had no record of its return until I proved it by giving the tracking no. Still waiting, over 6 weeks for my £277 refund. No acknowledgement/ apology or reply from my customer complaint email.”

Helpful Report

Posted 6 years ago

Hello Kate, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“*I am only writing this all here as the Quick Mobile Staff are ignoring my request for a manager to call and aren’t responding to my emails* Do not order with Quick Mobile if you want a speedy delivery and 5* customer services. My order (I guess) was lost and the staff was not honest about this, instead sending me vague and unclear responses and in my opinion copied and pasted sentences distracting me, telling me my order was a “priority” and “on it’s way”. I ordered on 25th December and finally received my iPhone 8 on 22nd Jan. During the endless and frustrating back and forth, I was offered a £10 accessory which I accepted when I was assured, I would have my order by 17th Jan. This order did not arrive, I believe this was never going to arrive as I could not access tracking details via my order number. Again, I had to email customer services which they replied with: "As advised, the order is being processed as a priority. " I don’t think there is anything more frustrating then customer services that do not care about your concerns and just repeat what other colleagues have advised. A manager finally called me and assured me they would call with updates and offer compensation as they were really sorry and understood my concerns. I did not receive a call, just an email stating “…offer you £15 off the order.” – This is how colourful the staff were. £15! After close to a month wait for a £300+ order I was offered £15. I wanted to reject this offer and receive a refund but they did not give me a chance. I tried to call but I am always the 15th in the queue and do not have 2 hours a day to wait on the phone. The staff are now ignoring my emails and requests to speak with a manager. Which is a real shame as I liked the buying process and website.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews