Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with Ipad we purchased 😃”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“DO NOT USE THIS COMPANY ! AWFUL EXPERIENCE. Ordered hone as X mas present Dec12th. Was told it had been dispatched Dec 21st. Told Dec22 it was not dispatched after all, no apology. Cancelled order Dec 22nd. They Ignored cancellation & phone arrived Dec 28th.Returned tracked/ signed. Was told they had no record of its return until I proved it by giving the tracking no. Still waiting, over 6 weeks for my £277 refund. No acknowledgement/ apology or reply from my customer complaint email.”

Helpful Report

Posted 6 years ago

Hello Kate, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Good phone”

Helpful Report

Posted 6 years ago

“*I am only writing this all here as the Quick Mobile Staff are ignoring my request for a manager to call and aren’t responding to my emails* Do not order with Quick Mobile if you want a speedy delivery and 5* customer services. My order (I guess) was lost and the staff was not honest about this, instead sending me vague and unclear responses and in my opinion copied and pasted sentences distracting me, telling me my order was a “priority” and “on it’s way”. I ordered on 25th December and finally received my iPhone 8 on 22nd Jan. During the endless and frustrating back and forth, I was offered a £10 accessory which I accepted when I was assured, I would have my order by 17th Jan. This order did not arrive, I believe this was never going to arrive as I could not access tracking details via my order number. Again, I had to email customer services which they replied with: "As advised, the order is being processed as a priority. " I don’t think there is anything more frustrating then customer services that do not care about your concerns and just repeat what other colleagues have advised. A manager finally called me and assured me they would call with updates and offer compensation as they were really sorry and understood my concerns. I did not receive a call, just an email stating “…offer you £15 off the order.” – This is how colourful the staff were. £15! After close to a month wait for a £300+ order I was offered £15. I wanted to reject this offer and receive a refund but they did not give me a chance. I tried to call but I am always the 15th in the queue and do not have 2 hours a day to wait on the phone. The staff are now ignoring my emails and requests to speak with a manager. Which is a real shame as I liked the buying process and website.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Delivery took ages, had problems getting through to anyone and getting an answer”

Helpful Report

Posted 6 years ago

Hello Toby We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Very bad ordered s green iphone 5c got given a yellow iPhone 5c asked for some reimbursement got nothing very poor customer service”

Helpful Report

Posted 6 years ago

Hello Nicola. We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“While delivery was longer than anticipated, Christmas not helping, e-mails responded to promptly though a greater openness of expected delivery date would have been appreciated. The phone when it arrived was of the expected condition and so far has exhibited no problems”

Helpful Report

Posted 6 years ago

“Took my money, over £260 and 3 weeks later I receive a faulty phone which I returned in November 2018, still waiting on my refund despite repeated attempts to call them, live chat, email etc. I have now asked my Visa card company to help get me the money back. Avoid these crooks at all cost”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I ordered nearly one month ago still I am waiting for my order”

Helpful Report

Posted 6 years ago

Hi Shfiullah We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered a white iPad got a black one, delivery could over 3 weeks n when finally got it the quality was terrible so had to return it”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered iPad for Xmas gift, did not receive until 19th January, very poor communication, would not use them again.”

Helpful Report

Posted 6 years ago

Hello We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The phone itself is in great condition and a good price. My qualm is with the poor customer service I received. I purchased an iPhone 6S Plus on 17th December and while I appreciate that the Christmas and New Year period fell not long after, it took over a month to receive my order with relatively little (and poor) communication. After weeks of not hearing anything, I get an email saying there was a discrepancy with my delivery address, however this was not chased up with me prior to my complaint. Considering the product itself is good value for money, the poor communication has really let the side down.”

Helpful Report

Posted 6 years ago

Hello Charlotte We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Terrible company! I am only giving one star because I cannot give any less. Wrong grade and colour of phone supplied, they agreed to a refund...still waiting for a refund 4 weeks since the phone was returned. They have had the money for 8 weeks and counting. Customer services is alien to them, and don't even attempt to contact them on the phone. Avoid at all costs!”

Helpful Report

Posted 6 years ago

Hello Daniel We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Shocking. Waited over a month for it to arrive. I had a parcel sent from America which came faster”

Helpful Report

Posted 6 years ago

Hi Joey, We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I thought my Huawei P20 screen was cracked so I sent it to be fixed, Quick Mobile Fix found that it was only the glass screen protector that was damaged and were honest enough to let me know and returned my phone with no charge bar p&p. Good Customer support.”

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Posted 6 years ago

“Took 1 month for phone to arrive. Unacceptable.”

Helpful Report

Posted 6 years ago

Hi Russell, We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Poor customer service. Still waiting on a refund from a phone which never arrived - over 30 days since cancelling the order. Don’t use”

Helpful Report

Posted 6 years ago

“Ordered a reconditioned iPhone, came as described and delivery was better than expected given the Christmas period. Would use these guys again.”

Helpful Report

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews