Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,250 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th September 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price matched & sent quick!”

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Posted 4 years ago

“Shopping was very quick. Not the fault of Rack Attack but the stinger bar spring was broken when it was delivered. I called Thule and they are shipping a replacement part. Great Customer Service from both Rack Attack and Thule.”

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Posted 4 years ago

“Rack Attack provided really quick and personalized service for the bike rack we ordered. Sincerely appreciate it.”

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Posted 4 years ago

“Very satisfied”

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Posted 4 years ago

“A:They had it in stock, others didn't. B:They shipped it the same day I ordered it.”

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Posted 4 years ago

“Like the product and service was spot on!”

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Posted 4 years ago

“Very easy ordering and receiving what I needed.”

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Posted 4 years ago

“I goofed up my order twice and rack attack promptly helped me correct my mistakes. I will definitely shop with them again.”

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Posted 4 years ago

“You guys are awesome...I had a very helpful person that dialed me in.”

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Posted 4 years ago

“Exceptional service. I ordered an 'Open Box' but was charged for a new item. A quick email and I instantly had a call confirming that it was Rack Attack mistake and my bill had been corrected. The rack arrived the next day. Very pleased, would highly recommend.”

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Posted 4 years ago

“The items arrived very quickly. Exactly what I ordered. Thanks.”

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Posted 4 years ago

“Thought I did just that with my email reply. Excellent purchase experience!”

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Posted 4 years ago

“When I called the sales person let me know that I product I wanted was not rated for my application and told me about the right one”

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Posted 4 years ago

“Extremely fast shipping.”

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Posted 4 years ago

“Fantastic- Rack Attack had the parts I needed when no one else did and they were very helpful when I accidentally ordered the wrong set of clips (despite the great set-up of their website, was my fault).”

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Posted 4 years ago

“Customer service fantastic- 5 stars! Product expert Gregg, bang on on his advice. When ordered, got a call in a couple hours, clarifying order as it appeared to have missed some items. (It didn't have anything missing as Gregg and I had discussed using existing Yakima parts I have from a previous system. ie locks)”

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Posted 4 years ago

“This was a hard product to find and Rack Attack had it and shipped it out immediately.”

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Posted 4 years ago

“The staff at RA are awesome. I called them months ago with my idea. They didn't have what I was looking for but took my number. I be honest, I suspected that would be the last I heard of them based on common trends with customer service but they called out of the blue to let me know they found what I was looking for. They have re-gained my faith in customer service.”

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Posted 4 years ago

“Wow. Great online shopping experience from Canada. What can I say, the online team (phoned them to check availability) was able to answer my questions and ship my order instantly. When I went into my local Rack Attack store they said “sold out “ and no idea when stock would be available. Oh… and the rack is great also.”

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Posted 4 years ago

“I love the Steadyrack. I tried to purchase at the Tigard location but they only had one MTB Steadyrack. I ordered via the website and it came promptly. Very Happy and will order more for other bikes.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,250 reviews