Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,136 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 29th June 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome rack and service. It arrived within a few days and was a perfect fit.”

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Posted 4 years ago

“I brought the rack in to you shop last saturday to have someone help build and install it. I don't know the name of the guy who helped me but he was awesome. He was wearing a sweet Yakima shirt. Long ago my dad imported Yakima to Canada so I knew he was a dude. I don't think I'm even spelling Yakima right so you probably don't believe me. Anyway, he was a tall thin guy. 1 million thumbs up to him. He put the rack together fast and explained it well. I was very impressed. Will be back for more racks or the extender at some point. 5 out of 5. Thanks!!!! Awesome work.”

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Posted 4 years ago

“Shopping experience was easy and straight forward. Shipping was fast, the rack came as expected.”

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Posted 4 years ago

“Fast shipment, product received as advertised.”

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Posted 4 years ago

“Fast response to questions and fast shipping”

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Posted 4 years ago

“Easy ordering and quick delivery.”

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Posted 4 years ago

“I ordered 2 pairs of Yakima clips from Rack Attack but they only had 1 at that time. They sent me the one and a month or so later they sent me the other. I was wondering if they would be able to track that and they did. Way to go Rack Attack!”

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Posted 4 years ago

“I always enjoy shopping. At Rack Attack!”

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Posted 4 years ago

“Shipped really quick! Thank you”

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Posted 4 years ago

“The Exo base kit had a pricing discrepancy when initially purchased, but thinking it would be a dead end asking for an adjustment, I did & to my surprise the customer service folks did what was right & refunded the discrepancy in full. Blaze James, you ROCK!”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback. The EXO SwingBase is a bulky item with higher shipping costs and extra attention required with packing to ensure it reaches our customers in mint condition. We did investigate your comments when you ordered, and thanks to you, we started using a cheaper shipping option, which allowed us to reduce the shipping cost down to $75. It's definitely not our intention to add handling charges if unnecessary. Let us know if there is anything else we can do for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Customer service was great when I explained a missing part I needed for the Thule I had bought in 2017. They also worked with me to have it shipped to my home, which was wonderful. Thanks so much!”

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Posted 4 years ago

“Delivery was ahead of schedule and really appreciated the phone help from the folks at the store in Ottawa. Thumbs up!”

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Posted 4 years ago

“Easy purchase”

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Posted 4 years ago

“The online ordering process was straight forward and the ramp was delivered on time. It was difficult to find the Kuat ramp but Rack Attack had one in stock.”

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Posted 4 years ago

“Rack was back ordered for two months and they came through with parts from 3 different locations. Now showing all parts out of stock. Kept well informed and happy to be racked.”

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Posted 4 years ago

“Excellent service. Quick delivery. Packaged very well. All parts included.”

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Posted 4 years ago

“I had a challenge to retrofit the Thule rack i had on a 2014 Touareg to a 2021 Atlas Cross Sport. I had done a great deal of research to find the solution when i stumbled upon the Rack Attack website. They had a feature whereby they would do the research and come back with a solution. They did and did so quickly. I could have purchased the same components through Amazon. However, since the folks at RA took the time to research my question, they earned the business. My components arrived quickly and my new Atlas Cross Sport is spoting a new retrofitted Thule rack.”

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Posted 4 years ago

“Ordering was easy and shipping was fast! Will definitely do more business with Rack Attack in the future!”

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Posted 4 years ago

“Simple transaction, good inventory, speedy shipping… perfect”

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Posted 4 years ago

“Excellent, only problem was more related to ups than rack attack but was solved by rack attack very efficiently and quickly.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,136 reviews