Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,040 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and reliable!”

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Posted 5 years ago

“Really impressed with your customer service!”

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Posted 5 years ago

“I tried to order on line and was having trouble decoupling the lock option from my order. I spoke on your echat with a rep who said go ahead and order it , give him the order number and he would make sure it was removed. When I received my order it had the locks included as well as the full charge for them. When I called to have them sent back and removed I was told I would have to pay to ship them back and call another department in Michigan. I tried to support a small business and not order from Amazon and I am disappointed that that was my experience. The only reason I did not give you a 1 is that when I called for install help, I was assisted Edited Update: After voicing my concern I was contacted immediately by Matt who not only rectified the issue immediately but told me to keep the locks as a token of their customer support. I will definitely continue to do business with them and look forward to ordering the box carrier next month. Superior customer service and follow up. Would give them higher than 5 if I could. Thank you”

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Posted 5 years ago

“I was impressed with their customer service and responsiveness. The 2 inch Rocky Mount Monorail bike rack appears to be solid and a great alternative to the expensive brand name racks.”

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Posted 5 years ago

“Everything arrived quickly with no parts missing.”

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Posted 5 years ago

“Good rack but for the money, you should include a plastic adapter 1 and one quarter to 2 inch.”

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Posted 5 years ago

“Thanks guys. Shipped quickly which helped a lot. I still need the extension for it, though. Please let me know if you find any medium Offgrid extensions. Thanks again.”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“The staff at Rack Attack are very responsive and helpful. Despite not being able to get all the items in my order -- due to circumstances beyond Rack Attack's control -- I would purchase from them again.”

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Posted 5 years ago

Thank you for your feedback. You raise a good point and our order updates are indeed not as helpful as they could be. It's something we implemented recently due to stock shortages - we try to complement this with reaching out individually as well, and I'll make sure one of our rack experts sends you the latest update. Blaze, Rack Attack

Posted 5 years ago

“They had what I wanted when everyone else was sold out. They shipped it out fast so I would have it for my trip.”

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Posted 5 years ago

“Excellent roofrack for my Fatbike for a great price! I received it 36 hours after I placed my order!! Thank you Rack Attack 👍”

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Posted 5 years ago

“Great rack, easy install. Just wish shipping was nicer to the package. Box had a hole in it and looked like it was dropped a few times. My rack went together easily except one side wasn't linning up correctly in the middle causing it to gap (looked bent). I do not want water getting into this point so I put some silicone around it to seal it better. Fast shipping and will always stick with yakima products but wish the shippers had taken better care of it.”

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Posted 5 years ago

“Super speedy delivery. They also had the bike rack I wanted in stock that was really hard to find elsewhere.”

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Posted 5 years ago

“Was very pleased with the service and time frame on delivery”

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Posted 5 years ago

“You guys are GREAT!! Brian and Matt went way above to get a Thule car rack part I needed. It was on back order over two months out. One of the items arrived at another store and they noticed it and arranged to have it sent to me! So I didn’t have to wait 2 months!! Wonderful customer service.”

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Posted 5 years ago

“Great and quick service”

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Posted 5 years ago

“I know you can buy Yakima equipment anywhere, but no place offers the same level of service and support as Rack Attack. They are always available to answer my ridiculous questions. I would never shop anywhere else.”

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Posted 5 years ago

“Quick delivery with no problems and got what I ordered in excellent condition. Thanks!”

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Posted 5 years ago

“Great to deal with, and had everything that I needed!”

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Posted 5 years ago

“These are not easy to find on the internet or in store. You had them in stock and were cheaper than Amazon, and arrived a lot faster than the Amazon would have. Loved your in person store when I lived in Portland, and am happy that I can shop online from 400 miles away.”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,040 reviews