Raw Generation Reviews

Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.42

4.4 Rating 3,787 Reviews

86 %

of reviewers recommend Raw Generation

4.4

Based on 3,787 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

Write Your review

Tell us how Raw Generation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Raw Generation 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have been happy to review, if i got my order. I order a week ago, got an email that my order shipped 2 days ago, and I still don't have it. I paid `$36 shipping price, expecting to get the next day.”

Helpful Report

Posted 6 years ago

Hi there, your tracking states that your order was delivered on Friday afternoon. If this is false information please contact FedEx and file a claim stating you did not receive your delivery. Once you have the claim number, we would be more than happy to ship you out a replacement.

Posted 6 years ago

“Shipping cost are ridiculous. You spend $3-$4-$500 and still have to pay another $50 for shipping. Ridiculous. Last purchase from this company”

Helpful Report

Posted 6 years ago

Hi there, we do apologize for the expensive shipping. It all depends on what you are ordering and where it is going. The heavier and further it is traveling the more expensive it is. We offer free shipping on Amazon.com with one set price and free shipping no matter where you are located.

Posted 6 years ago

“Not that this review is strictly based on my customer service/intranet experience as I have not yet tried the product. I placed my order 12/27 and selected a delivery date of Jan 2. I assumed there would be no deliveries on New Year's Day and I wanted to get started as soon as possible (I was doing this with a friend who ordered after me and received before). I received an email on Jan 2nd with a tracking number that said the expected delivery would be Friday Jan 5. I reached out to customer service to confirm and to also ask what I selected for my shipping information. If a mistake was on my part I wanted to make sure I didn't make the same mistake for future orders. I did receive an email back within 3 hours (which was fast considering this was after hours). However, the response I got was expected delivery was scheduled Jan 5th. I sent a message back asking the same questions and requesting more information on shipping information (for future reference) and still have not received anything back. I feel pretty confident in my abilities to order things online but I know accidents happen. So I'm most displeased with customer service and/or website interface. I will be willing to revisit my review after I receive my order.”

Helpful Report

Posted 6 years ago

Hi there, I do apologize if you did not get an answer to the email, we do reply to every email as soon as we possibly can. We are on a shipping delay because of the local blizzard in our area, FedEx has not picked up or delivered yesterday or today so it is causing a delay in shipping. If you have any further questions pleased email us directly at support@rawgeneration.com

Posted 6 years ago

“I was told that I would get a pre-delivery message prior to actual delivery, so I could adjust the date if necessary; I'd previously emailed Raw and someone emailed me back representing as much, as I was going to be out of town in early December. Thus I was lulled into a false sense of getting the information I needed. But I never got it. And the box arrived at my workplace while I was out of town. And sat there.... perishable....”

Helpful Report

Posted 6 years ago

Hi there Katherine, I went ahead and looked into the email conversation you had with Alison. She had told you that the order would process on 12/4, and once you had the order number to contact us and tell us to hold onto it until you were ready to receive it. We did not receive an answer, so it was impossible to know your order was going out when you were not there to receive it. We would be more than happy to send you a replacement for the order that was left at your workplace. Please email me directly at support@rawgeneration.com, and we will rectify the situation. Thanks!

Posted 6 years ago

“Difficult to use Groupon. Several phone calls to get activated. Then separate online order process to get shipping. Shipping $35 extra (but still a good price). Customer service always friendly, however, product did not arrive when requested even though I received a fedex tracking email saying product had shipped. New estimated arrival is about 1 week after I requested it. Which meant I couldn't do the juice cleanse when I wanted to before Christmas. I'll update review once I've had the opportunity to try the product.”

Helpful Report

Posted 6 years ago

We apologize for the inconvenience Julia, Your order will be arriving tomorrow, 12/5. We look forward to hearing your review once you receive the product! Our sincere apologies for the delay!

Posted 6 years ago

“Not super awesome. Nothing would defrost and it was a slushy. Probably won’t do it again.”

Helpful Report

Posted 6 years ago

Hi there, sometimes refrigerators are too cold for the juice to properly thaw. You can try running them under hot water or putting them in front of a heater with a fan on them. The best way to defrost the juices is on the counter overnight in a cooler, they are usually perfect consistency by morning 😄 Sorry for any inconvenience.

Posted 6 years ago

“I purchased the 3 day skinny cleanse And unfortunately didn't work for Me. I had other expectations I wouldn't recommend this juices.”

Helpful Report

Posted 6 years ago

Hi there! Please contact me directly at support@rawgeneraton.com. I would love to learn more about your experience and do whatever I can to rectify the situation. Thanks!

Posted 6 years ago

“I was super excited to try this cleanse and day 1 into it and have only like 1 of the juices and it is hard to force them down. Don't think I would try this again, and not going to be able to finish the rest of the weeks drinks which is a waste.”

Helpful Report

Posted 6 years ago

Hi there, please contact me directly at support@rawgeneration.com so I can learn more about your concerns and see what I can do to rectify the situation. Thanks!

Posted 6 years ago

“gritty and some have added sugar (ex: Tone & Trim: peanut butter powder, sugar, sea salt etc)”

Helpful Report

Posted 6 years ago

Hello Sheryl, We apologize there were some juices in your protein cleanse you did not like. In the future, we would be happy to work with you and customize your juice cleanse to which juices work right for you. Please email us at support@rawgeneration.com.

Posted 6 years ago

“Poor customer service and shipping”

Helpful Report

Posted 6 years ago

“Have ordered multiple times from them. Very hit or miss, most recent time took 5 days to receive the order and took a while to get a response from customer service as I never received my shipment confirmation.”

Helpful Report

Posted 6 years ago

Hello Scott, Our sincere apologies, about the wait on your product. Going forward if you need your order on a specific date, we would be more than happy to assist you. Please contact us at support@rawgeneration.com. Please keep in mind all products take about 3-5 days to process and depending on where you are located 1-3 days to ship.

Posted 6 years ago

“I have dealt with customer service at Raw Generation about three or four times now and they have never met my expectations in customer service. I have been quite disappointed. Even if they solve the problem, which I don't know that they ever have, they are never very friendly or really put an effort forth to try very hard, communicate well, or be as pleasant as possible.”

Helpful Report

Posted 6 years ago

Hi Amanda! I just went back in the conversations between you and the support team. We apologize for the inconvenience of the mix up with the subscriptions. If there is anything we can do to help the situation that we have not already done please email us at support@rawgeneration.com.

Posted 6 years ago

“Haven't received my product yet”

Helpful Report

Posted 6 years ago

Hi there! Your order was shipped out today for delivery on Thursday. Your tracking number is 787413203783 via FedEx

Posted 6 years ago

“Well right I am a littl disappointed in the ordering process. I ordered last Wednesday evening and I am now told my juice will arrive Thursday. Little surprised and disappointed it takes 7 days to receive your order when you pay $80 for shipping.”

Helpful Report

Posted 6 years ago

Hi there, I do apologize for that. Unfortunately when your order has to go express it can only be sent on Mondays and Tuesdays, so if you place an order anytime after 2PM eastern time on Tuesday, it is not shipped out until the following Monday. I do apologize for any inconvenience.

Posted 6 years ago

“This was my third juice cleanse company and least favorite. The main reasons are delivery convenience- it has you call if you want the juiced delivered a specific day, rather than just entering it online when you check out. The girl promised me I'd get my juice early, when in fact I got it late. I had to email the company because a week went by and no shipping confirmation was sent to me. Then the girl who emailed me promised me I'd get it a certain day, and it came 3 days later. A juice cleanse is something you plan. Also the taste of some of the juices were undesirable. Will be using other companies next time.”

Helpful Report

Posted 6 years ago

Hi there, so sorry for any inconvenience or troubles you may have had. Please email me directly at support@rawgeneration.com so that we can do whatever we can to make this experience a better one for you.

Posted 6 years ago

“When I placed the order it wouldn't let me select the delivery date, so I called the number as instructed twice and left messages. I also emailed. Instead of calling me back, I got an email the next day stating that my order had already shipped and providing the tracking number. Well, the shipment is coming on a day when I'm out of town so my choice is to either cancel my vacation or let the juice rot in the heat. My vacation is pre-paid, so I'm going to have to let the juice rot and it was a complete waste of $162, since the shipping process is inflexible and the RAW team is unresponsive. Very unhappy. The saddest part is that the juice was probably lovely but I won't get to drink it.”

Helpful Report

Posted 6 years ago

Hi there! So sorry for the inconvenience. Please contact me directly at support@rawgeneration.com and I would be happy to send out a replacement. Also, if you ever think that we haven't answered you please check your SPAM folder, sometimes our emails back end up in the customer's SPAM folder. Please email me ASAP and we can set up a replacement for you.

Posted 6 years ago

Hi there, I am so sorry for any inconvenience that you have experienced. Please contact me directly at support@rawgeneration.com and I would be happy to help make your experience better.

Posted 6 years ago

“Was supposed to arrive Tues (yesterday), has not come yet”

Helpful Report

Posted 6 years ago

Hello Kristi, Our sincere apologies, these juices are scheduled to be delivered on Thursday. Here is your FEDEX tracking # 787270331467. Unfortunately, it takes 3 days for us to deliver on the west coast.

Posted 6 years ago

Hi there, please contact me directly at support@rawgeneration.com if you still have not received your package.

Posted 6 years ago

“I've ordered from RawGen before (about a year ago) and had a really great experience. This time however, the communication from the company was so poor. I never received any kind of confirmation that my order had been received, even after going on to the website to request a confirmation. I had no idea if my order was received or when to expect it. When I did finally receive it, the box was quite damaged and I'm unsure if the refrigerated aspect of the packaging was effective at all. Not sure I'll even drink what I have in the freezer, but I definitely won't be ordering from here again.”

Helpful Report

Posted 6 years ago

Hello Maggie, Our sincere apologies for the miscommunication with your order. We would be happy to make this right. Please contact me at ali@rawgeneration.com.

Posted 6 years ago

Hi there, we apologize for any inconveniences you may have experienced. Please contact us directly at support@rawgeneration.com

Posted 6 years ago

“The juices arrived on time and were still frozen. My review is only low because the green juices were very hard to stomach. My husband and I could not tolerate the smell or strong spinach taste.”

Helpful Report

Posted 6 years ago

Hi there! If you would like to contact me directly at suuport@rawgeneration.com I would be happy to work something out with you to make your overall experience with our product better!

Posted 6 years ago

“Product horrible giving two starts because at least they refunded my money.”

Helpful Report

Posted 6 years ago

Raw Generation is rated 4.4 based on 3,787 reviews