Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.08

4.1 Rating 2,095 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birthday surprise was great thanks Red Letter”

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Posted 3 years ago

“Well I still have not received my order and it’s for my husband’s birthday in a few days. Not happy.”

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Posted 3 years ago

“Wow!!!! From realising that we needed a forgotten birthday gift FAST..... To a internet order and receipt of the beautiful RED box... We had the gift problem solved. Well done red letter days.”

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Posted 3 years ago

“Very poor. Advertise a ‘spa day’ using the word ‘day’ five times. It turns out to be one hour only. When confronted they refuse to provide what was offered and paid for. This is clear breach of contract but they don’t care and make excuses and blame the hotel. Disreputable and shoddy behaviour.”

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Posted 3 years ago

“Very easy to view options and select the right experience to suit what i needed. very quick to process and confirmation email came through almost immediately. thank you”

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Posted 3 years ago

“Really good options available, easy to use website and love that you have the email option to save on paper!”

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Posted 3 years ago

“Fantastic service, came in a lovely package, with the info inside, have ordered before, and definitely would again”

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Posted 3 years ago

“Good choice of activities. Quick and easy to order. Delivery prompt.”

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Posted 3 years ago

“I bought my Husband and Son the Supercar experience for Christmas. What they do not tell you is that insurance is NOT included in the price?? How ridiculous is that? Hubby has just booked the day for them both. On top of the £370 it cost me, he has had to pay £45 each insurance and (ok it’s optional) £20 each cancellation waiver. Also the choice of cars is apparently pretty limited and he has had to pay extra for his choice of car. It would be nice if all this had been explained when booking. I am now extremely embarrassed that my Husband has had to pay in excess of another £250 to get their perfect day. I shan’t be booking again.”

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Posted 3 years ago

“In my opinion RLD are not value for money. I had a package bought for me at nearly £200, for a 2 night stay with meal. I spent hours trying to find anywhere in the UK that was acceptable at our price, without success. The places I found were sub standard cheapies and the areas I wanted to visit had no coverage. We eventually paid nearly the same again in cash to top up our voucher and get a 2 night stay with "luxury meal" What we got was a restricted menu as we were RLD customers, seated outside the restaurant, which was closed on our night , in the bar/reception area ! some luxury, we really were second class customers in their eyes. I have of course complained to RLD, but no response to date. Buyer Beware!”

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Posted 3 years ago

“I have had a 100% unsatisfactory experience of RLD. The voucher proves impossible to redeem. A series of phone numbers are given which prove unobtainable. A complaint led to an eventual reply giving a number to ring but once more this number is an unobtainable number. I would caution anyone against booking with RLD”

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Posted 3 years ago

“Very easy quick delivery”

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Posted 3 years ago

“Upgraded to a different day and had to pay an extra £25. This has been taken out of our bank twice. Obviously mistakes happen but contacting them, either by phone or online just seems impossible. I think the relatively good reviews for RLD on here say as much about trustpilot as they do RLD.”

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Posted 3 years ago

“I compared Red Letter Days to other web sites and found them to be competitively priced with a good choice of the experience that I wanted. The ordering process was simle and the gift voucher arrived in the time span, as promised. The person I bought the experience for is yet to redeem the voucher and I hope that that process will be as easy to complete.”

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Posted 3 years ago

“Bought the afternoon tea for two with the spa and one treatment for two package. This was purchased under the belief it was a one day experience but they are two separate experiences. The recipient liked this because she got two experiences with different people. However, when I booked the spa at one of the options I was told that I had to pay extra for the treatment that was included in the package. When I raised this with red letter days they said that the external companies were able to change what they offered with the voucher? So be aware, and I’m sure it says it in the minischule small print that nobody reads, that when you purchase a voucher that you may not get what you pay for. Will not purchase from here again.”

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Posted 3 years ago

“Easy to order & cheaper than other companies for the same cruise . The voucher has come quickly in a nice folder”

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Posted 3 years ago

“Impressed with how easy to search net for what l was looking for. Found gift / voucher and very straight forward to complete and after placing order arrived within 48 hours nice gift box. My disappointment was l couldn't ring anyone to ask questions as no longer a provide phone service 🤔😩”

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Posted 3 years ago

“Great experience gifts! Highly recommend. Experience gifts are also eco friendly - no waste and great experiences had. Thank you!”

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Posted 3 years ago

“Bought as a raffle prize for later this month, delivery very quick, sure the recipient will enjoy the steam rail trip.”

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Posted 3 years ago

“Purchased for a 40th present”

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Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,095 reviews