Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.05

4.1 Rating 2,117 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“Easy to use website. Good range of offerings at value for money prices.”

Helpful Report

Posted 6 years ago

“Amazing offers with plenty of choice to suit all tastes. So easy to access, and speedily delivered. The latest is a super driving session reduced from £ 350. to £ 99., a perfect gift for our sons 30th. He is over the moon. Always very pleased with these offers, to give and to receive.”

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Posted 6 years ago

“Such a simple process from buying the voucher to actually redeeming it. Will definitely use again!”

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Posted 6 years ago

“I’ve never had a problem. Good range of products and easy to order and arrange.”

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Posted 6 years ago

“Good choice events, easy browsing online, easy order & delivery, what else can one want!!!!”

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Posted 6 years ago

“As usual, very good service”

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Posted 6 years ago

“I ordered a product, and paid the premium for a next day delivery, (the order was placd before the next day delivery cut-off) This is a gift for a client, So I was incredibly disappointed when the next day delivery service, turned out to be three days later. I hope my client enjoys his day out, But Red Letter Days have now been black listed and will not be used again.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sorry to hear your delivery did not arrive when expected. If you could please contact us at tellusmore@redletterdays.co.uk we will be more than happy to take a closer look into this for you. Again, we apologise for any inconvenience caused.

Posted 6 years ago

“I found your website easy to navigate. i have bought a voucher as a birthday present for my daughter, easy to place the order and voucher arrived promptly.”

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Posted 6 years ago

“Easy to order and came really quickly. Bought as birthday present but pretty sure to be loved.”

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Posted 6 years ago

“I only used the service to book things for my friends' birthdays but they both seemed really chuffed.”

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Posted 6 years ago

“Gifts came on time and well packaged. The last one not used as yet but sure to be liked by my daughter.”

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Posted 6 years ago

“Fast and efficient service”

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Posted 6 years ago

“Not completely happy with this service I recieved. I ordered for next day delivery and payed the extra money for this to happen. Giving at least 2-3 days before valentines day and yet I did not receive the product for valentines day. Instead I got it a week later. I had to prove my address and for some reason, this made the whole experience ridiculous. I have product now. But I won't use this company again”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave your review. I am sorry to hear your order did not arrive when expected. Please contact us at tellusmore@redeltterdays.co.uk so that we can take a closer look into this for you.

Posted 6 years ago

“Does exactly what it says and gives you a great day out at a great price”

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Posted 6 years ago

“Great offers at great prices”

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Posted 6 years ago

“I got an absolute bargain from a great choice of offers for a friend’s birthday. And it arrived promptly so great service”

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Posted 6 years ago

“Easy to find gift, good price compared to others, eticket made it easy purchase”

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Posted 6 years ago

“Customer service was brilliant, my wife and I had to call twice within 30 minutes. I was gifted a Red letter day card with a value of £100. In order to redeem this card it took us over two (2) hours from start to finish. I scratch off the rear authorization code, This is where the fun FRUSTRATION starts.............. we opened up the page and it asked us to enter the security code, well there is nor security code, then we decided to enter the authorization code, NO this wasn’t right, there is another longer number which we tried, NO this wasn’t right. Both of us started to read through the ‘simple guide’, No we then reverted to call the telephone number, after several pushes of different digits my wife gets connected to a very helpful young lady. She asked us if there were hyphens in the security number, my wife said There is no security number, but there is an authorization number, the young lady said SORRY, the authorization number is the security number but DON’T enter the hyphens. This we did and success.........or though we thought.......... we then tried to redeem for a meal which then told us we had EXCHANGED the voucher. We had to call the telephone number again, a different young lady answered and again very helpful. She said after our first entry we should have been sent an email, Well we had but this was sent into our spam emails which couldn’t be altered in anyway as it was classified as spam, Further emails were sent by redletterday which were successful. Still no booking made as we now have to contact the said restaurant we want to eat at, this was now being completed, but NO red letter day say this was NOT successful try again, then I get an email from the said restaurant saying Thank you for booking a table. Never again, Customer service excellent but the procedure was diabolical. Mick”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sincerely sorry to hear you have had trouble activating your gift card. I have passed your comments to our team to ensure they are aware of your comments and future improvements can be made. If you continue to have trouble, please feel free to contact us at tellusmore@redletterdays.co.uk where we would be more than happy to assist.

Posted 6 years ago

“Quick and easy system to use. Very pleased.”

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Posted 6 years ago

“Ordered a Red Letter Day for our daughters birthday. Contacted customer services before hand regarding general enquiry, very polite and helpful. Items arrived on time and in the special box, making it look like an extra special gift. Really great service, would recommend.”

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Posted 6 years ago

Red Letter Days is rated 4.1 based on 2,117 reviews