Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.07

4.1 Rating 2,102 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Red Letter Days may be ok for days out but trying to book a 2 night stay with a voucher for Friday and Saturday night is proving impossible. Hotels we have contacted have rooms available but won't accept vouchers. This is time consuming and makes a nonsense of their advertisement. Will most certainly not recommend.”

Helpful Report

Posted 6 years ago

“Never received the email from them. Hassle to request a refund even when they acknowledge it was never received.”

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Posted 6 years ago

“I paid for a Special delivery and Hermes failed to deliver on Saturday therefore wasted the money I hope the experience when my Daughter redeems the Voucher is more successful .....seems I cannot claim any refund which is disappointing.”

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Posted 6 years ago

“I placed an order to be delivered to my best friend and god father to my son before Christmas and he still hasn't received it - fuming.”

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Posted 6 years ago

“We ordered 2 off road driving experiences and paid extra for delivery. We rang up on Wednesday and were told that we would have them by Friday. It is now Christmas Eve and they have not arrived for our grandchildren. Very disappointing as they will only have an email voucher.davidwren”

Helpful Report

Posted 6 years ago

“I cannot fault the delivery of the voucher only the wording on the voucher. I ordered a Deluxe 2 night break for some friends who have had a difficult time and on checking the voucher it just said 2 Night Break. I sent a message to Red Letter and also rang and discussed my disappointment of the wording and requested a revised voucher. I was told that yes I had ordered the Deluxe break but there probably wasn't enough space on the voucher to print the word Deluxe. I was amazed at this response. I was assured that when my friends log on they will see it is a Deluxe break and they failed to see my point that if I had bought a Deluxe break I wanted it should show on the voucher. Apparently if it had been a Blissful break it would have shown on the voucher. If the voucher space for the wording isn't large enough the space should be revised. I know its only a word but I wanted my friends to feel special. Very very disappointed.”

Helpful Report

Posted 7 years ago

“Ordered a gift with gift box for someone for Christmas and it's didn't arrive after 4 days. So now all I've got is to use the print off voucher and put it in a card. But on the upside I'll have a useless box to use after Christmas .. Thanks”

Helpful Report

Posted 7 years ago

“Amazed at response of delivery, less than 24 hours from ordering, even with the Christmas post. Not been used yet.”

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Posted 7 years ago

“Efficient service, great presentation and a nice gift for our son for Christmas.”

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Posted 7 years ago

“I purchased a super car day yesterday then emailed asking for info I GOT NO RESPONSE”

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Posted 7 years ago

“I ordered my gift Sunday and I still haven’t received it in the post”

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Posted 7 years ago

“You have taken two payments, yet I only purchase one item????”

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Posted 7 years ago

“Bought this as a gift and disappointed with the personalised message, the example showed it to be clear and almost like you'd expect to see when you open a birthday card, unfortunately it was very small and crammed into a page full of other information, I may have to use a highlighter so that it can be seen”

Helpful Report

Posted 7 years ago

“Waste of money, your hard hard earned money would be better spent elsewhere! Unless you dislike the person you intend to give this to then I would just give them cash as this is pointless. Awful website, crazy expiry dates (wouldn’t get this with a store card) just a pointless company that gives you absolutely nothing, buying this will just annoy the person you give it to!”

Helpful Report

Posted 7 years ago

“I purchased this experience for my Dad for Father’s Day and he was very much looking forward to it. However, when it came to the day no one was present apart from the other participating people. He had no notification that the event was cancelled until 7:30pm! Such a shame”

Helpful Report

Posted 7 years ago

“I am sorly disappointed with the red letter day that I ordered. I thought that it would be nicely presented in a box, instead it came in a scruffy red envelope. For the amount of money you pay for this gift, I expected a nicely presented gift, instead, I got a load of old tat.”

Helpful Report

Posted 7 years ago

“Brought a red letter day had no confirmation e-mail so got in touch with them myself to be told we were a bit busy at it will be sent only to then be refunded and not told. Phoned customer service to be told that they have had issues and use our sister company if I still want the gift with no explanation. Did go elsewhere to virgin experience days. Will never use again.”

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Posted 7 years ago

“I bought the Junior Jaguar driving experience for my son last weekend. After waiting a short while I received the voucher to book onto the experience. I phoned the following day to book my son’s place and the phone operative told me that that particular experience had been discontinued and that I needed to phone back in a weeks time to book something else. The alternative offered was not comparable in any way (half hour drive not 90 mins and 4x4 off road car not a luxury sports car). I am SO disappointed, the company took £110 off me knowing they could NOT provide the event requested. This seems like sharp practice to me! Sharon”

Helpful Report

Posted 7 years ago

“Voucher isn’t worth the amount that it claimed. When I came to book I found that the experience would have been significantly cheaper had I booked directly yet Red Letter Days made it look like the experience was on offer. Contacted customer services but they haven’t bothered to reply.”

Helpful Report

Posted 7 years ago

“Hasn’t arrived in the post yet and no communication to say it’s been dispatched. This has been nearly 2 weeks and I was told it would take 48hrs.”

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Posted 7 years ago

Red Letter Days is rated 4.1 based on 2,102 reviews