Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

4.1 Rating 2,091 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aiding and Abetting criminals. My voucher was stolen... Redletterdays call themselves a GIFTING experience company. However when reporting my voucher was stolen and being able to provide the voucher number they refused to do anything about it because I didn't pay for it... Really?? I didn't gift a voucher to myself? Absolute joke of a company. They clearly don't understand law and what ownership means”

Helpful Report

Posted 5 years ago

“Where do I start...... Two day break given as a present which very few places seem to want to accept unless you go in the darkest depths of winter. If these places don't want to participate why the frig do they sign up for it. VERY VERY POOR..... Should be black letter days not red. I eagerly wait ur response....”

Helpful Report

Posted 5 years ago

Thank you for leaving your comments and we are sorry to hear that you are having problems booking in your experience. I'm afraid some of our hotels do have booking restrictions. However if you could please get in touch with our Customer Service team they would be happy to check availability for your chosen dates for you.

Posted 5 years ago

“I can only echo what the other one star experiences say below. It’s a waste of money, please just give the people the cash and they can go online and get a much better deal. It’s a joke, we have spent many hours trying to find ANYTHING we could even bear to spend the vouchers on. Confusing, frustrating, if you like the person you are buying the gift for please don’t buy a RED LETTER DAY voucher.”

Helpful Report

Posted 5 years ago

Thank you for leaving your comments. We are sorry to hear that you are disappointed by the service. You can exchange your voucher to any other experience on our exchange site if your voucher is not proving suitable for you. Please get in touch with our Customer Service team if you have any problems doing so.

Posted 5 years ago

“So my parents purchased a voucher in Dec for Christmas. By Christmas day we discovered the place didn't accept the voucher it was meant for. This week I rang another location they also don't accept the voucher and its still showing on Red Letter days website! I have emailed and had no response. Meanwhile I have a useless voucher gir afternoon tea with champagne with no outlets in Kent or Sussex”

Helpful Report

Posted 6 years ago

Thanks for leaving your feedback. As our vouchers are valid for such a long time, there are occasionally things that happen over the course of its validity which are beyond our control that will mean a voucher can no longer be used at a specific location. I'm very sorry for any inconvenience this may have caused. Please contact our Customer Service team on 0345 640 8000 who will be able to advise you of other alternative options.

Posted 5 years ago

“This is the worst experience og booking yiu could ever had. The company who rewarded me with this gift has cost me my sanity and temper. Got £300 to experience, exchanged £239 only to find hotel then wants lots of extras up to £180 basically onlt accepts bookings mon to thur and in the off peak months. What happened to my remaining £61, who knows. Then exchanged £239 for £189. Banked £50 but where is that. The new hotel doesn't answer the phone so will try to book by email. A shocking really bad experience. I will be telling my global supplier who gave me the gift that how bad it is and will tell all my other suppliers, avoid avoid.”

Helpful Report

Posted 6 years ago

I'm sorry to hear that you have been left feeling disappointed. If you have not received your credit voucher with your remaining balance please call our Customer Service team on 0345 640 8000 who can get this sent to you. They can also advise you of the best way to book in your experience. Thank you for your feedback.

Posted 5 years ago

“Absolutely disgusting, I had a £100 voucher to redeem. The experience showed on the site as £102. I thoroughly read the faqs about how to redeem this gift card (which weren’t clear at all) and they then charged me the full £102. When I called up apparently the experience was actually £179 which was not shown anywhere on the website. Apparently they have an add and bank system for gift cards- of which I could find zero information. After all this, they gave me a £35 refund. Apparently they make it very clear how to redeem a gift card. Yeah, as clear as mud. They told me the old spiel about I’ll pass your comments along. Like duck they will. I’m now £67 out on what was supposed to be a gift. DO NOT BUY THIS PRODUCT AS A GIFT UNLESS YOU WANT TO GIVE YOUR RELATIVES HASSLE.”

Helpful Report

Posted 6 years ago

I am sorry to hear of any confusion that was caused with the exchange process. If you do have any problems with exchanging, please call our Customer Service team who can process this for you. We will pass your comments to the team to ensure they are aware and so they can make any information on the website more clear if necessary. Thanks for leaving your feedback.

Posted 5 years ago

“Appalling customer service! Joke of a company who don't know what good customer service is. Booked a helicopter flight through them with 'Adventure 001' that they cancelled 3 times due to bad weather, then because I took too long to re-book wanted to charge me another £25 for the pleasure !!! Asked for a refund from 'Red Letter Days' and was given a flat 'No'. AVOID BOOKING WITH EITHER COMPANY!”

Helpful Report

Posted 6 years ago

Thank you for your comments. I am very sorry to hear that your experience was cancelled, we do appreciate how frustrating this can be. Unfortunately with weather dependent experiences, cancellations can occur from time to time. This is only ever done with the participants safety in mind. I apologise for any disappointment caused.

Posted 5 years ago

“We were given an Indulgent Escapes overnight break and booked the Billesley Manor Hotel as it had a spa, when we were on our way we called to ask a question but we were advised that the spa was shut, we called Red Letter day to see if we could swap to another hotel and they arranged for us to go to the Mercure Kiddeminster as they had a spa - BIG MISTAKE - the rooms were filthy and mouldy, the wallpaper was peeling off every wall, the food was awful, the staff were scarce and the spa was the local leisure centre which was jam packed with children having lessons on how to jump in! I complained to Red Letter in a lot more details but still haven't received any response 1 month later”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I'm very sorry to hear of any disappointment that has been caused. I'll be sure to pass your comments across to the hotel so they can make improvements where possible to ensure future visits are more enjoyable. If you could please contact our Customer Service team on 0345 640 8000 we will look into this right away for you.

Posted 5 years ago

“Was given a £50 driving experience, I upgraded it to a £95 driving experience. EVERY time I tried to book the provider had either changed to another and they were no longer taking booking, or the new provider was fully booked and I was advised to call back in three months to rebook. Each time I tried to do this, the same thing happened and the loop restarted. I asked for refund after trying for nearly 18 months to book but they refused.”

Helpful Report

Posted 6 years ago

“Received a 2 night break as a gift, virtually impossible to book over a weekend, very poor selection of hotels who take an age to answer. I would not recommend and I will never buy one of these as a gift. I feel I’ve been done!!”

Helpful Report

Posted 6 years ago

“Red Letter Days may be ok for days out but trying to book a 2 night stay with a voucher for Friday and Saturday night is proving impossible. Hotels we have contacted have rooms available but won't accept vouchers. This is time consuming and makes a nonsense of their advertisement. Will most certainly not recommend.”

Helpful Report

Posted 6 years ago

“Never received the email from them. Hassle to request a refund even when they acknowledge it was never received.”

Helpful Report

Posted 6 years ago

“I paid for a Special delivery and Hermes failed to deliver on Saturday therefore wasted the money I hope the experience when my Daughter redeems the Voucher is more successful .....seems I cannot claim any refund which is disappointing.”

Helpful Report

Posted 6 years ago

“I placed an order to be delivered to my best friend and god father to my son before Christmas and he still hasn't received it - fuming.”

Helpful Report

Posted 6 years ago

“We ordered 2 off road driving experiences and paid extra for delivery. We rang up on Wednesday and were told that we would have them by Friday. It is now Christmas Eve and they have not arrived for our grandchildren. Very disappointing as they will only have an email voucher.davidwren”

Helpful Report

Posted 6 years ago

“I cannot fault the delivery of the voucher only the wording on the voucher. I ordered a Deluxe 2 night break for some friends who have had a difficult time and on checking the voucher it just said 2 Night Break. I sent a message to Red Letter and also rang and discussed my disappointment of the wording and requested a revised voucher. I was told that yes I had ordered the Deluxe break but there probably wasn't enough space on the voucher to print the word Deluxe. I was amazed at this response. I was assured that when my friends log on they will see it is a Deluxe break and they failed to see my point that if I had bought a Deluxe break I wanted it should show on the voucher. Apparently if it had been a Blissful break it would have shown on the voucher. If the voucher space for the wording isn't large enough the space should be revised. I know its only a word but I wanted my friends to feel special. Very very disappointed.”

Helpful Report

Posted 6 years ago

“Ordered a gift with gift box for someone for Christmas and it's didn't arrive after 4 days. So now all I've got is to use the print off voucher and put it in a card. But on the upside I'll have a useless box to use after Christmas .. Thanks”

Helpful Report

Posted 6 years ago

“Amazed at response of delivery, less than 24 hours from ordering, even with the Christmas post. Not been used yet.”

Helpful Report

Posted 6 years ago

“Efficient service, great presentation and a nice gift for our son for Christmas.”

Helpful Report

Posted 6 years ago

“I purchased a super car day yesterday then emailed asking for info I GOT NO RESPONSE”

Helpful Report

Posted 6 years ago

Red Letter Days is rated 4.1 based on 2,091 reviews