Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

“I booked using a voucher given to me then wrote down the booking reference email. This was not what the restaurant wanted when I attended they wanted the activation code. I have sent them the voucher reference hopefully they can sort it from that.....its not an easy system to use and did not explain what would be required clearly.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sorry to hear you have had trouble with your booking. The booking codes are sent via email after they have been generated however I apologise if this was not received.

Posted 5 years ago

“Don't bother paying for the Premium Gift Box - they send it in the Standard Envelope (Free) anyway. If the gift is delivered directly to the recipient, the person purchasing the gift would probably never realise that they have been charged for goods that were never delivered.”

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Posted 5 years ago

“Do not use it!! Strangling to redeem voucher for restaurant due to all the time restaurant have some restrictions. What's more there are no any info about restrictions on the Web. I am sick of it. DO NOT USE THIS REDLETTERDAYS.CO.UK VOUCHER SERVICE”

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Posted 5 years ago

“Could make paperless the default rather than paying £1.99 for postage!”

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Posted 5 years ago

“Your website allowed me to purchase a voucher for an activity that didn’t actually exist at the venue you had listed. Full refund requested and given but 1 very disappointed little boy!”

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Posted 5 years ago

“Beware of this scam company. Beginning with the nightmare of wasting all the time trying to redeem the voucher which would not work, hoping that you give up and don't use it in the end. Terrible customer service. Oh and because I have cash credit (my damn money that was paid in to their accounts before) I cannot use their black friday 25% off discounts and had to pay full price. This is how this scam company treats their returning customers. Never again.”

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Posted 5 years ago

“My partner and I were very disappointed that the occasion we bought was not even available when we got there. We contacted customer service but have never had a response. We understood the company was in administration. We have never got our money back. In answer to the questions below: no response,at all and no money refunded.”

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Posted 5 years ago

“Purchased deal through Top Cashback and then had the cashback declined due to condition contained within small print, will look elsewhere in future.”

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Posted 5 years ago

“The deal was for 2 cinema tickets and 1 large popcorn for £25 at a Vue Cinema. However it was dearer than a standard purchase of £4.99 each per ticket and £6 for the popcorn. Thankfully I had a code to reduce the cost,but be aware for any future offers.”

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Posted 5 years ago

“I try to redeem a voucher and the restaurant won't provide the service. Then RLD just provide me add £20 to extend and add money to exchange but refund my money, Groupon will refund when the restaurant won't provide service!!! Even I add money exchange another deal but still need to add £20 to extend it. That's ridiculous and my account page is down for maintenance for a week... https://www.redletterdays.co.uk/account-unavailable”

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Posted 5 years ago

“The gift of afternoon tea was exchanged for an extra fee for a lunch in London in July. The providing hotel refused to honour the voucher and my booking because allegedly there was no chef. I travelled 60 miles for this special event with a friend to be turned away. I had no response from Redletterdays customer services. My local Citizens Advice bureau explained that Redletterdays has been in liquidation since May 2019 yet it's still trading. No response to a further letter to Redletterdays liquidator/customer services. The gift giver and myself have both lost money including travelling expenses. Definitely would not recommend this company.”

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Posted 5 years ago

“We had a gift for a cream tea at a hotel in London. We requested to change it to a lunch as I am gluten free. A fee of an additional £25 (our voucher was for £25) was requested. We paid and booked for the £50 lunch. When we got to the hotel they clearly knew nothing about red letter days and had noone there to make lunch. They kindly provided us with a snack. We wasted a whole day with additional costs of train fares of £34. The company does not respond to online complaints and is in fact in LIQUIDATION! Do not use this company.”

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Posted 5 years ago

“Avoid using red letter days for track day experiences. It was bought as a gift for me knowing that there is tracks close by that were included but when I went to book I was told that the nearest track was Loughborough (3 hour drive from me). Even worse they have loads of hidden extra charges for things that should be included in the package like insurance for the cars and paying extra for cars that were supposed to be included. We weren’t able to attend today due to unforeseen circumstances and the office said that you can’t rebook and all of the money my friends and family spent on it including my own money to pay for the hidden charges have now been lost. Disappointed isn’t the word.”

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Posted 5 years ago

“Avoid using red letter days for track day experiences. It was bought as a gift for me knowing that there is tracks close by that were included but when I went to book I was told that the nearest track was Loughborough (3 hour drive from me). Even worse they have loads of hidden extra charges for things that should be included in the package like insurance for the cars and paying extra for cars that were supposed to be included. We weren’t able to attend today due to unforeseen circumstances and the office said that you can’t rebook and all of the money my friends and family spent on it including my own money to pay for the hidden charges have now been lost. Disappointed isn’t the word!”

Helpful Report

Posted 5 years ago

“Avoid using red letter days for track day experiences. It was bought as a gift for me knowing that there is tracks close by that were included but when I went to book I was told that the nearest track was Loughborough (3 hour drive from me). Even worse they have loads of hidden extra charges for things that should be included in the package like insurance for the cars and paying extra for cars that were supposed to be included. We weren’t able to attend today due to unforeseen circumstances and the office said that you can’t rebook and all of the money my friends and family spent on it including my own money to pay for the hidden charges have now been lost. Disappointed isn’t the word.”

Helpful Report

Posted 5 years ago

“Avoid using red letter days for track day experiences. It was bought as a gift for me knowing that there is tracks close by that were included but when I went to book I was told that the nearest track was Loughborough (3 hour drive from me). Even worse they have loads of hidden extra charges for things that should be included in the package like insurance for the cars and paying extra for cars that were supposed to be included. We weren’t able to attend today due to unforeseen circumstances and the office said that you can’t rebook and all of the money my friends and family spent on it including my own money to pay for the hidden charges have now been lost. Disappointed isn’t the word.”

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Posted 5 years ago

“We had a £100 voucher for a wedding present. After choosing our venue, I called them up and was advised their system wouldnt accept my voucher code. The venue emailed Red Letter days twice and they never responded, so after me calling the venue again, I decided to call Red letter and was told that I had to up the cost of my voucher by 39.99, then go back to the venue as the accommodation I wanted was more money than the voucher due to it being busy. After many telephone ping pong calls, Red Letter just wanted to take my money and advised that I couldnt use my voucher on this occassion unless I paid more money and got a different code!!! I get the impression that it is a take take take situation and when it comes to actually booking your experience, its upgrade or you cant use it....I bet if it was below my voucher allowance it would be fine! I work for a very large organisation that uses these experiences on a corporate level many times during the year for hundreds of experiences, but I certainly will not be recommending to my directors to use them again!”

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Posted 5 years ago

“We received this present for Christmas and was very pleased to receive . We looked on line for somewhere to go after trying 5 hotels and being told they were full we then tried without telling them it was a red letter gift and funnily they had a vacancy however when we said at end of conversation red letter were told cant use on a Saturday stay ,when you work all week and a weekend is what majority want equally if you stay in a Sunday we found the restaurants were not open. Overall personally think this is very misleading and on trying to use it I felt they treated us like they were doing us a favour . Our son paid a lot of money to give us a special treat which has been totally spoilt by so many restrictions”

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Posted 5 years ago

“Did the hovercraft day return for two adults to the isle of wight for £60.00, had a good day. WE had to do all the booking up though. The actual return ticket price on our printed e-ticket, sent via e-mail from Hovertravel was £24.00, but it cost £60.00 in red letter day vouchers. I phoned up red letter customer services and that's just the voucher price, £60.00. I know company's need to make money but £36.00 difference is a bit of a rip off. If I had been given the money instead of a voucher we could have had two trips! So if I were you DO NOT USE give money instead for a better experience.”

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Posted 5 years ago

“Aiding and Abetting criminals. My voucher was stolen... Redletterdays call themselves a GIFTING experience company. However when reporting my voucher was stolen and being able to provide the voucher number they refused to do anything about it because I didn't pay for it... Really?? I didn't gift a voucher to myself? Absolute joke of a company. They clearly don't understand law and what ownership means”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Red Letter Days Reviews