Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.07

4.1 Rating 2,102 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. The customer services telephone number is no longer in service. So if you need any help you wont get any! Nobody answers the Live Chat either!!!”

Helpful Report

Posted 1 year ago

“Asking us for an additional £100 for a mid week hotel stay? On booking.com it’s £120 out voucher is £130! Absolute scam, not to mention the website is extremely difficult to use. Terrible experience and a complete rip off! Don’t bother”

Helpful Report

Posted 1 year ago

“I paid to upgrade, then when i tried booking it told me I had to pay another £20, after sending an email they asked for my details ans said they would book it for me, which i did, then they told me some BS and said i would have to book and pay it. the rooms are now booked so i cant use it and it will not give me the option to extend. will not use again ever.”

Helpful Report

Posted 1 year ago

“Utterly awful, terrible website, hotels not available despite saying they are and customer services live chat only and utterly woeful”

Helpful Report

Posted 1 year ago

“I have been waiting on thier chat line for 40 minutes with no real responce! I have tried to use mu voucher over the last two years without success! Nobody wants to take a booking using it. I have already had to pay £20 to extend it. They wont let me extend it again so I have lost £183.00.”

Helpful Report

Posted 1 year ago

“absolute scam I paid £110 for a day riding a horse. After paying there was no details of who I was to book with which stabled or when. I was just sent round and round in circles with no way or arranging a ride”

Helpful Report

Posted 1 year ago

“What an absolute shambles of a company. Received a RLD £150 voucher as a present, thought it would be nice to use as a 2 night stay so chose this option, received another voucher which is really just a piece of paper. Picked a hotel which was an additional £142 but thought best check with them that they recognised RLD. The owner had never heard of RLD which doesn't inspire much confidence when their hotel is listed on RLD website! When I put this to RLD they said this may be because their bookings are done through Expedia, this was a new twist to the saga. They said they would price match Expedia which was some £100 less than what RLD were asking but I would need to pay the extra £142 first and provide all the relevant details as a price match once I had been. I gave up in the end as I had no confidence that they would actually make the booking and I'd turn up at the hotel with only my piece of useless paper! What a nightmare of a company!!”

Helpful Report

Posted 1 year ago

“A complete Scam! We were given to vouchers which we try to redeem and it was near impossible. Eventually tried them for a different experience but never received the voucher have contact them several times and still not received it. I feel sorry for the people who gifted us these experiences trying to do a nice thing only to be scammed out of their money.”

Helpful Report

Posted 1 year ago

“Booked a 2 night away accommodation was absolutely appalling it was full of homeless (halfway house) Paid extra for a supreme room with sea view. I wouldn’t like to know what a average room was We had a balcony which was unusable The noise was horrendous all day and night 3am someone fell down the stairs. Residents in and out all night shouting …. Our door had been forced open before we arrived so we bought some wedges to use whilst we were in Left most of our belongings in the car. Red Letter Day should be appalled with themselves for allowing places like this to be part of their deal , they should check accommodation themselves.”

Helpful Report

Posted 1 year ago

“Absolute con! Trying to book Legoland for 2 people, turns out when I go and book they're trying to charge an additional £66 on top of what I've already paid! Surely this company isn't operating within the law and is false advertising”

Helpful Report

Posted 1 year ago

“Its a con. I booked an experience for two gone to book it and have been told by the venue I'd have to pay extra for the second person. IT SAYS FOR TWO ON THE VOUCHER. A complete rip off. Use virgin experiences”

Helpful Report

Posted 1 year ago

“They are a con. They charge you double the price of what it would cost to book a hotel direct…avoid this company like the plague 😡”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID . Terrible service , huge hidden costs. Can not use all locations showed . Stressful. Do not buy as a gift or for your self . Wowcher is ALOT better .”

Helpful Report

Posted 1 year ago

“Total scam, they keep your money if you don't use the voucher in 12 months, or charge you £20 to extend it. Don't use this Company.”

Helpful Report

Posted 1 year ago

“Scam company. Impossible to actually book an experience without paying more, and losing half your voucher value at the same time. Customer service refuses to responds, lies to your face. Criminals all, why does trading standards never do anything about companies like this? Lock them up, including their dragon's den founder.”

Helpful Report

Posted 1 year ago

“SCAM COMPANY. Avoid. I purchased a voucher for the triple super car blast with high speed passenger ride, on the website it clearly states one of the locations is brands hatch, I completely understood there maybe an extra premium for this track and still happy to purchase and pay the extra if needed after reading what is offered etc. Anyway once purchased I couldn’t use the voucher. Couldn’t phone red letter days, only online chat where the lovely ‘Thomas’ informed me I had apparently brought my voucher on their old website!! And it’s my fault for not clearing my cookies/cache etc! Hmm.. very odd as my partner from work and my mother from her house could also go on the only website they could find, see what I’d brought and see it stated Brands Hatch. I screenshot this for the lovely Thomas and pointed out this is misleading advertising and deceiving customers. As well as screenshots I also sent him the link that directed him to the website. That again he told me was the old website. I did not believe for one second that it was an old website as where is the new website!! Because only one website is found when searching for them. Plus I should not of been able to buy a voucher on a website that was not in use. All sounded like complete bs. I will be reporting to trading standards with all the screenshots and the product codes including the screenshots from the online chat.”

Helpful Report

Posted 1 year ago

“Received a RedLetter Days vouhcer as a Christmas Present. No end of problems booking the experience through their website, so I've been attmptng to do so through emails, since January. Its now April and still no further on. Utter joke. I pity their customer service staff (who are really nice, but unfortunately stuck in the middle of fustrated customers and a dyfunctional company) See RedLetterDays for how to ruin what should be a nice, pleasant experience/gift. If you care considering this.....DO NOT WASTE YOUR MONEY!”

Helpful Report

Posted 1 year ago

“Absolute rubbish company !! Given an afternoon tea voucher for my birthday impossible to redeem on the website , spent hours today trying !! Tried to ring customer services line busy for 11 hours ! Never had this problem with Buyagift ! So easy to book with them . I think Peter jones from dragons den owns the company , he certainly needs to look into it ! It’s a total disgrace . I would say avoid this company it’s a scam”

Helpful Report

Posted 1 year ago

“I have 3 vouchers all gifts i have been trying to redeem them but it is impossible I have spent a long time trying and can get no further than putting dates in but system will not move to venue. The email contact is now ignoring me . They are a complete rip off. Do not buy them”

Helpful Report

Posted 1 year ago

“Avoid this company. Do not waste you time or money I will never bye a red letter voucher again. If I could give a - 0 I would.”

Helpful Report

Posted 1 year ago

Red Letter Days is rated 4.1 based on 2,102 reviews