Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.07

4.1 Rating 2,102 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my pdf voucher as promised with order leading to concern in this ever changing world of hackers....I have also checked my junk mail folder......”

Helpful Report

Posted 4 years ago

“I ordered an afternoon tea on Sunday 9th may for my sister's 60th birthday,I paid to have it in a gift box,it still hasn't been despatched,it's now Friday the 24th,I phoned at lunchtime but apparently the phone lines were closed for staff training,shocking service”

Helpful Report

Posted 4 years ago

“I purchased a RLD wing-walking experience in Cirencester for my husband in June 2019 for approx £380 (a reduction of about £70 in the sales that RLD were offering at the time). This was extended in June 2020 (due to covid), until Feb 2021 (don't know why it wasn't extended for the whole 12 months, particularly considering we're in the middle of a global pandemic). We tried to book and the online system wouldn't allow us to book. We also tried to extend the ticket again online system but it wouldn't allow us to, so I contacted them by phone and no one seems to answer. I also contacted them by email, and a Lucy Oxley responded to say that they no longer provide the wing-walking experiences, but they can provide an exchange. My husband have wanted to do wing-walking for a very long time, as he used to parachute out of planes. He's not interested in any other experiences, so we aren't interested in anything else. Plus, when I checked on the RLD website, they do still have the wing-walking experiences, but charged at the higher rate of £459. I wouldn't have booked the wing-walking experience, if I'd known that it was going to be this difficult to book. RLD have already been provided will the booking confirmation evidence, the voucher and security number codes, so it really shouldn't be this difficult to book this expensive experience in. We wouldn't recommend booking through RLD, as there's no response to phone calls, and our experience demonstrates that the customer service has not been honest about the experiences that are available. There are plenty of other vendors, plus you can cut out the middle-man, and book direct (which is what we'll be doing in the future).”

Helpful Report

Posted 4 years ago

“Absolute terrible site booked lovely spa day for me my other half and they’ve have just told me none of it’s open a day before the day we meant to be going”

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Posted 4 years ago

“Ordered special 50th Birthday Box last Saturday for birthday tomorrow and NO SIGN of it! Won’t use you again or recommend anyone else to”

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Posted 4 years ago

“I have still not received my red letter, I think there should be a quicker or better delivery system in place. I have now missed the day for a 40th present.”

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Posted 4 years ago

“Haven't received any information as yet”

Helpful Report

Posted 4 years ago

“The voucher didn't cover the cost of the meal it said it would. There was no small print to indicate this would happen, and they refused a refund or to cover the difference on the basis that if I chose something that I didn't want it would cover the price of it. If they had said the voucher will only cover the amount at the vendor that you paid for the voucher I wouldn't have bought it.”

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Posted 4 years ago

“I have not have a email to say my parcel has been delivered and I ordered it a week ago”

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Posted 4 years ago

“Did not receive the letter on time as promised! Very disappointed”

Helpful Report

Posted 4 years ago

“Sent a package on 21st Dec paying extra delivery charge of £8.50 for delivery before Christmas. Although I understand there may have been problems with deliveries before Christmas, your Order Tracking system is absolutely useless because it gives no other information than that I have placed an order, which I know anyway. To date (26/12/20) I still have no other information as to where my order is in the "system" or its likely delivery date. Please don't fob me off with "well, its Christmas!!" else what did I waste £8.50 on? Thank you for a swift & comprehensible reply.”

Helpful Report

Posted 4 years ago

“Paid to have posted hasn’t turned up”

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Posted 4 years ago

“I did not have a bad experience, quite the opposite. I placed my order and the delivery arrived less than two days later. Very good.”

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Posted 4 years ago

“Still not recieved the two gifts I've ordered. Over 8 days now.”

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Posted 5 years ago

“Order not received.”

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Posted 5 years ago

“Not yet received and very concerned as a Xmas present for grandson”

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Posted 5 years ago

“Ordered item then 2 days later get an email for £10 off. Times are hard enough as it is with having £10 off in your face!”

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Posted 5 years ago

“My recipient hasn’t received her order and her birthday was today, it’s a massive disappointment and no one can tell me when it’s being delivered!”

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Posted 5 years ago

“I’m still waiting on my go cart vouchers m I phoned and was told they were sent out first class”

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Posted 5 years ago

“I would give less stars if poss .. I bought a spa day voucher as a present last Christmas 2019 then we had lock down no spa open I understand phoned to change to something we could do ... well get back to you ...they didn't... phoned again there not honouring voucher .. a complete waste of money an empty present and open theft from a big company Do not use ever flush good money down toilet for same satisfaction”

Helpful Report

Posted 5 years ago

Red Letter Days is rated 4.1 based on 2,102 reviews