Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

4.1 Rating 2,091 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a package on 21st Dec paying extra delivery charge of £8.50 for delivery before Christmas. Although I understand there may have been problems with deliveries before Christmas, your Order Tracking system is absolutely useless because it gives no other information than that I have placed an order, which I know anyway. To date (26/12/20) I still have no other information as to where my order is in the "system" or its likely delivery date. Please don't fob me off with "well, its Christmas!!" else what did I waste £8.50 on? Thank you for a swift & comprehensible reply.”

Helpful Report

Posted 4 years ago

“Paid to have posted hasn’t turned up”

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Posted 4 years ago

“I did not have a bad experience, quite the opposite. I placed my order and the delivery arrived less than two days later. Very good.”

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Posted 4 years ago

“Still not recieved the two gifts I've ordered. Over 8 days now.”

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Posted 4 years ago

“Order not received.”

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Posted 4 years ago

“Not yet received and very concerned as a Xmas present for grandson”

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Posted 4 years ago

“Ordered item then 2 days later get an email for £10 off. Times are hard enough as it is with having £10 off in your face!”

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Posted 4 years ago

“My recipient hasn’t received her order and her birthday was today, it’s a massive disappointment and no one can tell me when it’s being delivered!”

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Posted 4 years ago

“I’m still waiting on my go cart vouchers m I phoned and was told they were sent out first class”

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Posted 4 years ago

“I would give less stars if poss .. I bought a spa day voucher as a present last Christmas 2019 then we had lock down no spa open I understand phoned to change to something we could do ... well get back to you ...they didn't... phoned again there not honouring voucher .. a complete waste of money an empty present and open theft from a big company Do not use ever flush good money down toilet for same satisfaction”

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Posted 4 years ago

“terrible organisation, because of rain, we sat for 2 hrs in a wet, cold and muddy hanger, family could not see track as too far away, could be better organised at the price!”

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Posted 4 years ago

“Placed an order, received confirmation and was advised I'd receive confirmation when despatched. 5 days later no notification received still and emailed to find out when it would be despatched as it was a birthday gift, not had any response to my email. Not impressed, no idea if it has been sent or not!”

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Posted 4 years ago

“Have yet to receive my order that was purchased nearly a week ago.”

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Posted 4 years ago

“I have purchased from you before and went into my account but your computer would not allow me to use my email address, a complete pain in the arse”

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Posted 5 years ago

“French language course very basics and questions a joke”

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Posted 5 years ago

“Received as a present for our wedding have struggled since 2018 to book anywhere to go as the companies do not get back to you when you ask them if they have availability for particular dates - how are you supposed to book anywhere? Asked for a refund was told not possible use it for Christmas presents for people! Haven’t spent any of it on ourselves - voucher runs out in July & obviously we’re not going to be able to use due to the virus which I would class as exceptional circumstances and still will not refund! Ruined our wedding present, more than happy to take your money but customer service is shocking I would recommend using a different company if you want to purchase a special experience for your friends or family”

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Posted 5 years ago

“I ordered a product, and paid the premium for a next day delivery, (the order was placd before the next day delivery cut-off) This is a gift for a client, So I was incredibly disappointed when the next day delivery service, turned out to be three days later. I hope my client enjoys his day out, But Red Letter Days have now been black listed and will not be used again.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sorry to hear your delivery did not arrive when expected. If you could please contact us at tellusmore@redletterdays.co.uk we will be more than happy to take a closer look into this for you. Again, we apologise for any inconvenience caused.

Posted 5 years ago

“Customer service was brilliant, my wife and I had to call twice within 30 minutes. I was gifted a Red letter day card with a value of £100. In order to redeem this card it took us over two (2) hours from start to finish. I scratch off the rear authorization code, This is where the fun FRUSTRATION starts.............. we opened up the page and it asked us to enter the security code, well there is nor security code, then we decided to enter the authorization code, NO this wasn’t right, there is another longer number which we tried, NO this wasn’t right. Both of us started to read through the ‘simple guide’, No we then reverted to call the telephone number, after several pushes of different digits my wife gets connected to a very helpful young lady. She asked us if there were hyphens in the security number, my wife said There is no security number, but there is an authorization number, the young lady said SORRY, the authorization number is the security number but DON’T enter the hyphens. This we did and success.........or though we thought.......... we then tried to redeem for a meal which then told us we had EXCHANGED the voucher. We had to call the telephone number again, a different young lady answered and again very helpful. She said after our first entry we should have been sent an email, Well we had but this was sent into our spam emails which couldn’t be altered in anyway as it was classified as spam, Further emails were sent by redletterday which were successful. Still no booking made as we now have to contact the said restaurant we want to eat at, this was now being completed, but NO red letter day say this was NOT successful try again, then I get an email from the said restaurant saying Thank you for booking a table. Never again, Customer service excellent but the procedure was diabolical. Mick”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sincerely sorry to hear you have had trouble activating your gift card. I have passed your comments to our team to ensure they are aware of your comments and future improvements can be made. If you continue to have trouble, please feel free to contact us at tellusmore@redletterdays.co.uk where we would be more than happy to assist.

Posted 5 years ago

“bought voucher for spa day bannatyne darlington what a performance not straight forward had to sort it out on the phone and that was tiresome any other voucher is accepted”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave your feedback. I am sorry to hear you have had trouble booking your voucher. All booking information is available to view once logged into our activation site. As bookings are made through the supplier directly, we unfortunately do not have any insight into their booking websites however are more than happy to assist with any bookings in these instances. I am sincerely sorry for any trouble caused but hope you have a lovely Spa Day!

Posted 5 years ago

“The experience was a three course meal for two we booked Bella Italia ordered the meal which was very nice and asked for the bill for the extras which was tea and coffee we were presented with a bill for £70.00 with a discount of 17.00 taken off where would you get a three course meal with a glass of wine for two for 17.00 I gave the restaurant all the voucher information and after explaining to the manager he let us go with out charge but this caused a lot of embarrassment which spoiled the occasion. I complained to Red Letter days and received no response.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave your feedback. I am glad the restaurant were able to resolve this matter for you however apologise for any upset caused. I am sorry that you have not had a reply, please feel free to contact us at tellusmore@redletterdays.co.uk so that we can take a closer into this for you.

Posted 5 years ago

Red Letter Days is rated 4.1 based on 2,091 reviews