Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.07

4.1 Rating 2,102 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to contact, long call waiting times and Worst of all they sent the surprise info info to my daughter instead of to myself who paid for the treat. Not much of a surprise now! Overall pretty much of a disaster.”

Helpful Report

Posted 4 years ago

“A friend bought us a meal for two so we tried to book it, however you can’t use the “experience” from the 13th of of December till the 2nd of January or any holidays. Just feel like a second class citizen using a coupon. Not sure I will use it knowing this, shame because had my friend just paid the restaurant instead of read letter we could go whenever.”

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Posted 4 years ago

“Placed an order, apparently order didn’t go through even though payment was taken. Didn’t get notified till I called. Was emailed to say refund was given but no option to sort what I actually wanted. So went to virgin experience instead!”

Helpful Report

Posted 4 years ago

Hi there, We are sorry to hear your order did not generate and for the inconvenience caused. I can assure you this does not happen often, however can understand the frustration caused. If you would like to replace an order with us in the future please contact us on 0345 640 8000 and we can rectify your experience with us. Kind regards, The RedLetterdays Team

Posted 4 years ago

“Still not received”

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Posted 4 years ago

Hi there, We are sorry to hear your order has not yet arrived. Delivery can take up to 5 working days during busy periods, if this time frame has passed please contact us on 0345 640 8000 and we can organise a replacement to be dispatched. Kind regards, The RedLetterdays Team

Posted 4 years ago

“I still have nit received it. Nearly a week.”

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Posted 4 years ago

“I haven’t yet received my gift”

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Posted 4 years ago

Hi There, thanks for taking the time to leave your feedback. I am sorry to hear you're order has not yet arrived, please contact us directly at tellusmore@redletterdays.co.uk with your order reference and we'd be happy to assist further with this.

Posted 4 years ago

“Tried logging on th book our experience & there’s no availability.”

Helpful Report

Posted 4 years ago

Hi There, thanks for taking the time to your leave your feedback. I am sorry to hear you've problems with finding suitable availability for your experience. Please do get in touch with us at: tellusmore@redletterday.co.uk and we'd be happy to assist you further with this.

Posted 4 years ago

“I ordered x 2 Red Letter days for the Fawlty Towers Dining Experience. I have received the 'Gift Boxed' option but not the order for the e-ticket yet. Also, on your website it states the voucher will be valid for 12 months. On the actual voucher it states - Valid for 6 Months. I have tried to extend it on your website but it states - NOT Available. It will be impossible for the 4 of us to be able to attend by April that is why I specifically purchased to have the 12 month option. Can you help please?”

Helpful Report

Posted 4 years ago

Hi There, thanks for leaving your feedback. I am sorry to hear you've had trouble extending your vouchers. Please could you contact us directly at: tellusmore@redletterdays.co.uk and we'd be happy to discuss this to assist you further. Many thanks again!

Posted 4 years ago

“You are selling by deception. You advertise venues that you can’t book days with. I booked a spa day and afternoon tea for brands hatch dartFord to find out they only do the spa bit and not afternoon tea. So we paid for a voucher we can only use half of”

Helpful Report

Posted 4 years ago

Hi There, thanks for taking the time to leave your feedback. I apologise for any confusion caused. This experience is one of our package deals therefore you receive 2 vouchers to use separately which are booked individually with the suppliers. This is advised at the time of purchase under the ‘What do I need to know’ Prior to purchase, you can view the locations of each product by the colour coded pin points on the map. I will however, pass your feedback onto our marketing team so please rest assured that your comments have been logged and will be helpful in this review process. Many thanks for the feedback once again!

Posted 4 years ago

“Purchased an afternoon tea voucher as a thank you gift only to find out from my friend that the voucher was not valid. They phoned the venue who said the offer had been withdrawn. This was very embarrassing for me to have caused my friend unnecessary faff. Received an apology and refund from RL but I will not take the chance of purchasing from them again.”

Helpful Report

Posted 4 years ago

Hi There, thanks for taking the time to leave your feedback. I am very sorry for any disappointment caused. As our vouchers are valid for such a long time, there are occasionally things that happen over the course of its validity that are beyond our control that will mean a voucher can no longer be used at a specific location. Apologies for any embarrassment caused once again.

Posted 4 years ago

“I am concerned because I placed an order on 29th October. Ref: 03456408 and have not received a confirmation or any details of when I should expect delivery. Please contact ASAP.”

Helpful Report

Posted 4 years ago

Hi There, thanks for taking the time to leave your feedback. I am sorry to hear you did not receive your confirmation email. Please contact us directly at: tellusmore@redletterdays.co.uk and we'd be happy to assist further with this.

Posted 4 years ago

“Paid for voucher last week, still waiting for evoucher to be sent? Useless.”

Helpful Report

Posted 4 years ago

Hi There, thanks for taking the time to leave your feedback. I am sorry to hear your e-voucher did not arrive on time. Please contact us directly at: tellusmore@redletterdays.co.uk and we'd be happy to resent this across.

Posted 4 years ago

“Only gave one star because wouldnt let me right a review without one. Ordered on sunday for half term break it is now Friday eve and as yet no voucher recieved. Half term is now over and we are back to work on Sunday !!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Had no confirmation, nothing through the post, is supposed to be a birthday present but will now be to late despite being ordered a week ago, seriously considering cancelling”

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Posted 4 years ago

“I ordered a high tea request last week Monday 27th for my daughters birthday to arrive for 29th Sept it’s Monday 4th Oct today, it’s been a full week and my daughter has still not received it. So disappointed. Please can someone contact me to let me know when I would receive this.”

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Posted 4 years ago

“I ordered the theatre tickets. Spent £250 on 2 premium tickets for lion king but when I tried to book the tickets it was another £95 each making the tickets much more expensive than going direct to the theatre to book them. I’ve tried to contact Rex letter days twice and despite being told it’s being looked into, nobody has come back to me! Very disappointed and a waste of £250 as I now can’t use them.”

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Posted 4 years ago

“I’m still waiting for my voucher to arrive”

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Posted 4 years ago

“as i have already commented, we were bought an afternoon tea for two gift on the basis that the location was a short drive away. This location is not now using Red Letter.. So, we tried the next choice on the website ( as told this was kept up to date ( this was 72 miles away )..called them but surprise surprise they no longer use Red Letter Days !! please can you supply me with a full up to date list of possible venues to my location of FY5 2QE . Otherwise I wish a FULL refund. Your info says 440 Venues ! well so far only a possible 438 Venues .. Very Very dissapointed !!!!!!! S Cole”

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Posted 4 years ago

“The reason that this gift was chosen for us was for the 1 location locally. Once received the location no longer works so we now have to travel over 50 miles for an afternoon tea ! Dissatisfied & disappointing”

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Posted 4 years ago

“Still awaiting delivery!”

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Posted 4 years ago

Red Letter Days is rated 4.1 based on 2,102 reviews