Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

4.1 Rating 2,091 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

Write Your review

Tell us how Red Letter Days made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked 2 experiences. Not able to get the refund. After browsing for days to find an accommodation available, I realized that was cheaper to book directly.”

Helpful Report

Posted 3 years ago

“Still waiting on refund”

Helpful Report

Posted 3 years ago

“I was thrilled when gifted a 4 car track day at any number of optional locations. The only location anywhere near me wanted an additional £25-00 for booking this apparent gift with very limited dates available for the whole of 2022, and another £25-00 which is pretty much demanded for insurance AND I QUOTE (Anyone not wishing to purchase the £25 damage waiver will need to provide credit/debit card details whilst signing on, to cover the cost of any repairs needed. This must be a card with £5000 or above credit available at the time) Thanks CAR CHASE HEROES and Red Letter Days!! So it will cost me £50 for receiving a Birthday present. DISGUSTING”

Helpful Report

Posted 3 years ago

“The experience day boasts about the high end cars the recipient can drive, but when you actually go to book the experience day you either don’t have any of those cars available near you or you need to pay additional fees to drive those cars. The recipient also needs to pay additional safety charges so they end up spending the same amount that you have paid for the experience. Not worth it.”

Helpful Report

Posted 3 years ago

“I ordered on the 01/01/2022 and was supposed to have the gift card delivered within two to three days.Today is the sixth my sisters birthday and no sign of it.What a sad excuse for a service”

Helpful Report

Posted 3 years ago

“Looks like good choice but available hotel dates for Red Letter holders are limited. City breaks do not specify hotels. Weekend breaks have no city locations. Have asked daughter to get refund but wouldn't hold my breath. Seriously don't give as present. Better to go to hotels direct whether giving or receiving.”

Helpful Report

Posted 3 years ago

“Voucher still hasn’t arrived.”

Helpful Report

Posted 3 years ago

“Totally spoilt a Christmas surprise by sending emails Christmas eve asking for reviews! what idiot thought that was a good idea?”

Helpful Report

Posted 3 years ago

“You are taking money under false pretences selling overnight stays with dinner for £99 when every hotel has a supplement added to it and the hotels are much cheaper if you book them yourself for instance the grosvenor hotel Edinburgh £99 for the voucher plus a supplement of £53 Cost £154 with you I stayed here in June with dinner for 2 cost £69 stayed in August £89 for same deal you should be ashamed of yourselves people are buying these as gifts and the recipients are having to pay supplements to use them”

Helpful Report

Posted 3 years ago

“Bitterly disappointed paid for my red letter experience to be delivered they are Christmas gifts and I only received one it’s now the 23rd !!! Ordered it a few days ago now and the other one arrived it obvious these are gifts !!”

Helpful Report

Posted 3 years ago

“Very difficult to contact, long call waiting times and Worst of all they sent the surprise info info to my daughter instead of to myself who paid for the treat. Not much of a surprise now! Overall pretty much of a disaster.”

Helpful Report

Posted 3 years ago

“A friend bought us a meal for two so we tried to book it, however you can’t use the “experience” from the 13th of of December till the 2nd of January or any holidays. Just feel like a second class citizen using a coupon. Not sure I will use it knowing this, shame because had my friend just paid the restaurant instead of read letter we could go whenever.”

Helpful Report

Posted 3 years ago

“Placed an order, apparently order didn’t go through even though payment was taken. Didn’t get notified till I called. Was emailed to say refund was given but no option to sort what I actually wanted. So went to virgin experience instead!”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear your order did not generate and for the inconvenience caused. I can assure you this does not happen often, however can understand the frustration caused. If you would like to replace an order with us in the future please contact us on 0345 640 8000 and we can rectify your experience with us. Kind regards, The RedLetterdays Team

Posted 3 years ago

“Still not received”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear your order has not yet arrived. Delivery can take up to 5 working days during busy periods, if this time frame has passed please contact us on 0345 640 8000 and we can organise a replacement to be dispatched. Kind regards, The RedLetterdays Team

Posted 3 years ago

“I still have nit received it. Nearly a week.”

Helpful Report

Posted 3 years ago

“I haven’t yet received my gift”

Helpful Report

Posted 3 years ago

Hi There, thanks for taking the time to leave your feedback. I am sorry to hear you're order has not yet arrived, please contact us directly at tellusmore@redletterdays.co.uk with your order reference and we'd be happy to assist further with this.

Posted 3 years ago

“Tried logging on th book our experience & there’s no availability.”

Helpful Report

Posted 3 years ago

Hi There, thanks for taking the time to your leave your feedback. I am sorry to hear you've problems with finding suitable availability for your experience. Please do get in touch with us at: tellusmore@redletterday.co.uk and we'd be happy to assist you further with this.

Posted 3 years ago

“I ordered x 2 Red Letter days for the Fawlty Towers Dining Experience. I have received the 'Gift Boxed' option but not the order for the e-ticket yet. Also, on your website it states the voucher will be valid for 12 months. On the actual voucher it states - Valid for 6 Months. I have tried to extend it on your website but it states - NOT Available. It will be impossible for the 4 of us to be able to attend by April that is why I specifically purchased to have the 12 month option. Can you help please?”

Helpful Report

Posted 3 years ago

Hi There, thanks for leaving your feedback. I am sorry to hear you've had trouble extending your vouchers. Please could you contact us directly at: tellusmore@redletterdays.co.uk and we'd be happy to discuss this to assist you further. Many thanks again!

Posted 3 years ago

“You are selling by deception. You advertise venues that you can’t book days with. I booked a spa day and afternoon tea for brands hatch dartFord to find out they only do the spa bit and not afternoon tea. So we paid for a voucher we can only use half of”

Helpful Report

Posted 3 years ago

Hi There, thanks for taking the time to leave your feedback. I apologise for any confusion caused. This experience is one of our package deals therefore you receive 2 vouchers to use separately which are booked individually with the suppliers. This is advised at the time of purchase under the ‘What do I need to know’ Prior to purchase, you can view the locations of each product by the colour coded pin points on the map. I will however, pass your feedback onto our marketing team so please rest assured that your comments have been logged and will be helpful in this review process. Many thanks for the feedback once again!

Posted 3 years ago

“Purchased an afternoon tea voucher as a thank you gift only to find out from my friend that the voucher was not valid. They phoned the venue who said the offer had been withdrawn. This was very embarrassing for me to have caused my friend unnecessary faff. Received an apology and refund from RL but I will not take the chance of purchasing from them again.”

Helpful Report

Posted 3 years ago

Hi There, thanks for taking the time to leave your feedback. I am very sorry for any disappointment caused. As our vouchers are valid for such a long time, there are occasionally things that happen over the course of its validity that are beyond our control that will mean a voucher can no longer be used at a specific location. Apologies for any embarrassment caused once again.

Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,091 reviews