Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.06

4.1 Rating 2,111 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30 minutes ive been caller no2. Are you telling me there are 2 people on the phone for 30 minutes.....Distugusting. I wont be using you again.......still awaiting!!!!!!”

Helpful Report

Posted 4 years ago

“I bought a voucher on 25 March but couldn't book the trip because the phone number was turned off. I contacted red letter days and received an email the following day with an alternative number to try but after all the problems I'd had I requested a refund instead. I have since had two requests for reviews but no response to my request for a refund. Really not what I would expect. I hope I don't have to go to the trouble of doing a charge back on my credit card”

Helpful Report

Posted 4 years ago

“Absolutely terrible company could not book anything then when I found somewhere had to pay another £102 do not use this company waste of time”

Helpful Report

Posted 4 years ago

“We asked for a refund. I purchased several vouchers for my husband. He spent hours trying to book them, couldn't get dates, was told he would have to pay pay extra for the Top Gear experience, most of the companies just didn't respond when trying to book. Shame as it was my husbands 50th Birthday gift to enjoy over the coming year.”

Helpful Report

Posted 4 years ago

“I have tried to book a “Gourmet Getaway” using the Red Letter Day Gourmet Getaways book but it is both a farce and a waste of time. The first I tried the Whoop Hall Inn (page 104 in the book) it does not come up at all on the website The second the Higher Trapp Hotel (Page 101 in the book) is asking for a surcharge of £25 and even then, for continental breakfast only when it is available at the voucher rate in the book with “Full English Breakfast” The third The Royal Oak (page 91 in the book) when I tried to book on line it said they only took phone reservations, so I telephoned and was told that I had to email the owner Cass. I did so but got no reply, so I telephoned the next day and spoke to Cass who informed me that she had been too busy to deal with emails, but that she would respond later that day. She did not. Frankly in an age where virtually any hotel or restaurant can be booked on line immediately and without difficulty, what is the point of buying a voucher that offers (i) hotels that do not exist (ii) hotels that will not honour their offer (iii) hotels that cannot be bothered to take a booking? I tried to take this up with Red Letter Day Customer Service and they sent me a automated reply saying they were too busy and needed ten days to respond. Is that service?”

Helpful Report

Posted 4 years ago

“We bought a Red Letter Day gift for our Daughter and her Husband, we also bought one for our Grandson and his Partner and another for our Granddaughter and her Partner all as Christmas presents. Three Red Letter Day’s in total. Our Daughter used hers recently and later told us that while the Hotel was very nice they had to pay an extra £100 as NOTHING was available for the value of the “ Gift” Her complaint was brushed off as out of RLD control. My contact with RLD, seeking reassurance that our Grandchildren would not be similarly badly treated was similarly brushed off. Be aware that the Red Letter Day offer is NOT as the Headline, it may not be the gift that you anticipated and may incur additional cost for your loved one!”

Helpful Report

Posted 4 years ago

“This is by far one of the worst customer experiences I have had ever. I used their online chat and was given a phone number that when you called stated 'It was not operational!' 1st live chat person kept me waiting so long between answering my questions. I queried it and she said she was delayed as helping other customers! gave up as waited so long. Second live chat person helpful. I therefore ordered the experience he suggested but when confirmation came through it was for the wrong experience and location. I had ordered direct through their website using the order number shown, so was mystified how that had happened. I found a head office number to call and waited 25 mins to speak to someone who said she had changed my experience to the correct one, which I was relieved about as an expensive experience. She said she would send me an email confirmation with new booking details and codes. She then sent two emails with 7 attachments each (I had only booked experiences for 3 people). I therefore had to go through 14 attachments and when I entered the codes into the website they stated voucher codes not valid! fortunately one code showed the number for the car company to book the experience directly with and I called them who were really helpful. He mentioned this happens regularly with Red Letter in terms of issuing incorrect codes, not a great endorsement for a partner you are working with! he finally booked the correct 3 experiences. The whole process took 2.5hrs to book and resolve all these issues. I called after the booking was done to complain and phone lines not operational again! these experiences cost over £500, so it was expensive. I emailed twice to advise codes incorrect and the issues I had experiences and no-one has had the courtesy to reply in 3 days which shows how poor their customer service is. Dreadful experience. I will never use Red Letter day again. Avoid at all costs to save yourself what I went through!”

Helpful Report

Posted 4 years ago

“Terrible customer service and awful website. Can “price match” but only if you notice you’re being ripped off. Don’t waste your money and just book direct.”

Helpful Report

Posted 4 years ago

“Terrible website to navigate and misleading very difficult for dyslexic people and slow - not clear at all will never use again However when I phoned the person was lovely and understanding”

Helpful Report

Posted 4 years ago

“I bought a voucher for a cookery course course at Cake Boy. The voucher is valid for 12 months The ad said there were a number of options (patisserie, chocolate etc) and two dates each month. I contacted Cake Boy 2 days after I bought the voucher. The only available classes in the next 12 months is 8 or 15 December, both Christmas Baking. Very limited availability and no choice of class”

Helpful Report

Posted 4 years ago

“My husband bought me this Murder Mystery Weekend for Christmas 2019 after major cancer surgery which I couldn’t use because of lockdown Since them we have been emailing them to find out what to do since. It was over £100 and as pensioners it’s a lot of money for us to lose. 2022 and still not one email from them Will never use them again”

Helpful Report

Posted 4 years ago

“Bought a voucher for a break, upon trying to book the hotel we were told there was over £300 extra to pay. They don’t tell you that. Feeble excuses from their customer services.”

Helpful Report

Posted 4 years ago

“We bought a voucher for £119.19. The booklet listing the breaks available was there to read. When we tried to book our chosen hotel there was a request for over £300 more. This was not stated in the booklet, only when you get your voucher from the box does it say go on line to check Ts and Cs. I feel the booklet is is at best misleading and at worst bordering on deception. We have checked the hotel prices and it is cheaper to book direct. Trying to phone Red Letters is useless , I've been at number three for 20 minutes now.”

Helpful Report

Posted 4 years ago

“Disappointing to read so many people with a similar experience to me. Bought an experience that was not actually available with the company concerned and the company weren't interested when I told them about it either. Having said that the Customer Service to repay was very good.”

Helpful Report

Posted 4 years ago

“If I could give this company minus stars I would. I received a voucher for a certain experience. When I tried to book the experience was no longer available. I then found a different experience to book but had a couple of questions before booking, which the person from customer services said they would get back to me about 2 days later, they never got back to me and I had to sit on the phone in a queue for a substantial amount of time and when I finally got through to someone I was told that experience was no longer available! If the lady had gotten back to me when she said she would I wouldn’t have had a problem booking. I was then fed up of trying to book an experience so requested a refund. I was told on 20th December by Chelsea that I could have a refund. She knew the voucher was a gift and said that wasn’t a problem. I was told I should receive the refund within 15 working days, I didn’t so I chased by email and phone and was told by phone I would receive by 28 jan. I still haven’t received. I then yesterday received a response from Chelsea to my email I sent weeks ago saying that someone left me a voice message on 2nd and asking me to confirm it was sorted. This was a lie as I didn’t receive any call or voicemail. Today I then receive an email from Chelsea saying they can’t process the refund as I’m not the original purchaser. Despite the finance team previously saying for the second time that I would receive the refund by a specific date. This is appalling service. All I want is the refund of £35”

Helpful Report

Posted 4 years ago

“Not great at all. I booked a spa for my mum and me with Red Letter Days and unbeknown to me she also booked something separately somewhere else. I immediately contacted Red Letter Days to ask if I could cancel. This was a week ago and have not heard back leaving only a week to the spa day now. It was only then I realised how difficult it actually is to cancel with Red Letter Days. It keeps on suggesting that you change the date or change the activity but I don't want either of those things - I just want to cancel. We don't want two spa days! This is my first experience booking with Red Letter Days and would avoid such third party organisations in future.”

Helpful Report

Posted 4 years ago

“Rip off. Same hotels can be booked direct or through booking sites for less money. Hotel we looked at to book wanted £440 on top even though could book it elsewhere for less than price paid to Red letter days. Same story on many hotels out of season and mid week. Advise to go directly to hotel or give people cash gift!!”

Helpful Report

Posted 4 years ago

“Awful service, purchased a voucher with a value of £159 and still waiting to receive it. They have 'attempted' to get the voucher to me and raised it with the seniors and still have no response. I'm currently out of pocket £159 as well as the voucher being intended as an engagement gift on the 26th February which is now long gone.”

Helpful Report

Posted 4 years ago

“An absolute nightmare trying to contact you to discuss matters. Never again!”

Helpful Report

Posted 4 years ago

“Booked 2 experiences. Not able to get the refund. After browsing for days to find an accommodation available, I realized that was cheaper to book directly.”

Helpful Report

Posted 4 years ago

Red Letter Days is rated 4.1 based on 2,111 reviews