Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.08

4.1 Rating 2,095 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great at all. I booked a spa for my mum and me with Red Letter Days and unbeknown to me she also booked something separately somewhere else. I immediately contacted Red Letter Days to ask if I could cancel. This was a week ago and have not heard back leaving only a week to the spa day now. It was only then I realised how difficult it actually is to cancel with Red Letter Days. It keeps on suggesting that you change the date or change the activity but I don't want either of those things - I just want to cancel. We don't want two spa days! This is my first experience booking with Red Letter Days and would avoid such third party organisations in future.”

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Posted 3 years ago

“Rip off. Same hotels can be booked direct or through booking sites for less money. Hotel we looked at to book wanted £440 on top even though could book it elsewhere for less than price paid to Red letter days. Same story on many hotels out of season and mid week. Advise to go directly to hotel or give people cash gift!!”

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Posted 3 years ago

“Awful service, purchased a voucher with a value of £159 and still waiting to receive it. They have 'attempted' to get the voucher to me and raised it with the seniors and still have no response. I'm currently out of pocket £159 as well as the voucher being intended as an engagement gift on the 26th February which is now long gone.”

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Posted 3 years ago

“An absolute nightmare trying to contact you to discuss matters. Never again!”

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Posted 3 years ago

“Booked 2 experiences. Not able to get the refund. After browsing for days to find an accommodation available, I realized that was cheaper to book directly.”

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Posted 3 years ago

“Still waiting on refund”

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Posted 3 years ago

“I was thrilled when gifted a 4 car track day at any number of optional locations. The only location anywhere near me wanted an additional £25-00 for booking this apparent gift with very limited dates available for the whole of 2022, and another £25-00 which is pretty much demanded for insurance AND I QUOTE (Anyone not wishing to purchase the £25 damage waiver will need to provide credit/debit card details whilst signing on, to cover the cost of any repairs needed. This must be a card with £5000 or above credit available at the time) Thanks CAR CHASE HEROES and Red Letter Days!! So it will cost me £50 for receiving a Birthday present. DISGUSTING”

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Posted 3 years ago

“The experience day boasts about the high end cars the recipient can drive, but when you actually go to book the experience day you either don’t have any of those cars available near you or you need to pay additional fees to drive those cars. The recipient also needs to pay additional safety charges so they end up spending the same amount that you have paid for the experience. Not worth it.”

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Posted 3 years ago

“I ordered on the 01/01/2022 and was supposed to have the gift card delivered within two to three days.Today is the sixth my sisters birthday and no sign of it.What a sad excuse for a service”

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Posted 3 years ago

“Looks like good choice but available hotel dates for Red Letter holders are limited. City breaks do not specify hotels. Weekend breaks have no city locations. Have asked daughter to get refund but wouldn't hold my breath. Seriously don't give as present. Better to go to hotels direct whether giving or receiving.”

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Posted 3 years ago

“Voucher still hasn’t arrived.”

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Posted 3 years ago

“Totally spoilt a Christmas surprise by sending emails Christmas eve asking for reviews! what idiot thought that was a good idea?”

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Posted 3 years ago

“You are taking money under false pretences selling overnight stays with dinner for £99 when every hotel has a supplement added to it and the hotels are much cheaper if you book them yourself for instance the grosvenor hotel Edinburgh £99 for the voucher plus a supplement of £53 Cost £154 with you I stayed here in June with dinner for 2 cost £69 stayed in August £89 for same deal you should be ashamed of yourselves people are buying these as gifts and the recipients are having to pay supplements to use them”

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Posted 3 years ago

“Bitterly disappointed paid for my red letter experience to be delivered they are Christmas gifts and I only received one it’s now the 23rd !!! Ordered it a few days ago now and the other one arrived it obvious these are gifts !!”

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Posted 3 years ago

“Very difficult to contact, long call waiting times and Worst of all they sent the surprise info info to my daughter instead of to myself who paid for the treat. Not much of a surprise now! Overall pretty much of a disaster.”

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Posted 3 years ago

“A friend bought us a meal for two so we tried to book it, however you can’t use the “experience” from the 13th of of December till the 2nd of January or any holidays. Just feel like a second class citizen using a coupon. Not sure I will use it knowing this, shame because had my friend just paid the restaurant instead of read letter we could go whenever.”

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Posted 3 years ago

“Placed an order, apparently order didn’t go through even though payment was taken. Didn’t get notified till I called. Was emailed to say refund was given but no option to sort what I actually wanted. So went to virgin experience instead!”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear your order did not generate and for the inconvenience caused. I can assure you this does not happen often, however can understand the frustration caused. If you would like to replace an order with us in the future please contact us on 0345 640 8000 and we can rectify your experience with us. Kind regards, The RedLetterdays Team

Posted 3 years ago

“Still not received”

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Posted 3 years ago

Hi there, We are sorry to hear your order has not yet arrived. Delivery can take up to 5 working days during busy periods, if this time frame has passed please contact us on 0345 640 8000 and we can organise a replacement to be dispatched. Kind regards, The RedLetterdays Team

Posted 3 years ago

“I still have nit received it. Nearly a week.”

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Posted 3 years ago

“I haven’t yet received my gift”

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Posted 3 years ago

Hi There, thanks for taking the time to leave your feedback. I am sorry to hear you're order has not yet arrived, please contact us directly at tellusmore@redletterdays.co.uk with your order reference and we'd be happy to assist further with this.

Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,095 reviews