Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.07

4.1 Rating 2,106 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my Husband and Son the Supercar experience for Christmas. What they do not tell you is that insurance is NOT included in the price?? How ridiculous is that? Hubby has just booked the day for them both. On top of the £370 it cost me, he has had to pay £45 each insurance and (ok it’s optional) £20 each cancellation waiver. Also the choice of cars is apparently pretty limited and he has had to pay extra for his choice of car. It would be nice if all this had been explained when booking. I am now extremely embarrassed that my Husband has had to pay in excess of another £250 to get their perfect day. I shan’t be booking again.”

Helpful Report

Posted 3 years ago

“In my opinion RLD are not value for money. I had a package bought for me at nearly £200, for a 2 night stay with meal. I spent hours trying to find anywhere in the UK that was acceptable at our price, without success. The places I found were sub standard cheapies and the areas I wanted to visit had no coverage. We eventually paid nearly the same again in cash to top up our voucher and get a 2 night stay with "luxury meal" What we got was a restricted menu as we were RLD customers, seated outside the restaurant, which was closed on our night , in the bar/reception area ! some luxury, we really were second class customers in their eyes. I have of course complained to RLD, but no response to date. Buyer Beware!”

Helpful Report

Posted 3 years ago

“I have had a 100% unsatisfactory experience of RLD. The voucher proves impossible to redeem. A series of phone numbers are given which prove unobtainable. A complaint led to an eventual reply giving a number to ring but once more this number is an unobtainable number. I would caution anyone against booking with RLD”

Helpful Report

Posted 3 years ago

“Upgraded to a different day and had to pay an extra £25. This has been taken out of our bank twice. Obviously mistakes happen but contacting them, either by phone or online just seems impossible. I think the relatively good reviews for RLD on here say as much about trustpilot as they do RLD.”

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Posted 3 years ago

“ripped off”

Helpful Report

Posted 3 years ago

“If you want to or need to speak to a live person dont deal with this company. If you want a live chat via their web site it does not exist. Considering their web site advises you to phone if you have a problem. Wish I had never been given this voucher.”

Helpful Report

Posted 3 years ago

“Changed and upgraded Quadruple Supercar Blast to the Two Night Inviting Break with Dinner for Two. This experience indicated that the Village Hotel was on the list for Glasgow. (Using the map on 'your' website page). Once we purchased the Two Night Inviting Break with Dinner for Two voucher, the Village Hotel in Glasgow isn't available. Even selecting random dates to see if this hotel is available shows that this hotel is never available. A bit 'misleading' no matter how you read the 'Terms and Conditions'”

Helpful Report

Posted 3 years ago

“I ordered the gift on Saturday and still haven’t received it.”

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Posted 3 years ago

“Was given rld by my sister's after reading what was on offer and the extra cost I've dumped the rubbish in the bin where it belongs”

Helpful Report

Posted 3 years ago

“We went to afternoon tea in a dome at Kensington gardens. Booked 5months in advance to be told they had over booked and we would Have to sit outside or inside in restaurant. I booked for my mum And this was not the experience we wanted!!”

Helpful Report

Posted 3 years ago

“I have tried to call them on three occasions and held for +20mins each time at position No2 . I' not going to bother. Their loss of over £700 of vouchers at Silverstone”

Helpful Report

Posted 3 years ago

“Pray that no one is stupid enough to gives you these worthless vouchers. Paid several times to extend the spend time only to waffled when I had problems. Should be shut down as con merchants. Seriously avoid but if you are unfortunate to have vouches from these individuals sell them on to somebody you don’t like ASAP”

Helpful Report

Posted 3 years ago

“The whole voucher thing is a blooming con. I shudder to think how much money you make from unredeemed vouchers. We have begged friends and families NEVER to bother giving us these infernal vouchers. The process to redeem a voucher is ridiculous and interminable. Eventually you get some other bunch of numbers and then have to contact your venue of choice directly and then they only do red letter days in November . Bloody November, who the hell wants a beach getaway in bloody November . Total flipping con”

Helpful Report

Posted 3 years ago

“Awful. No customer support, no way to ask a question. No live chat on their website, just a bot with selections that will never give you a live person to ask a question. Will never use them again.”

Helpful Report

Posted 3 years ago

“Get a better deal direct instead of using the voucher,also the voucher is limited depending on where you are. I would of preferred the cash instead. This is just too much hassle and can be stressful.”

Helpful Report

Posted 3 years ago

“30 minutes ive been caller no2. Are you telling me there are 2 people on the phone for 30 minutes.....Distugusting. I wont be using you again.......still awaiting!!!!!!”

Helpful Report

Posted 3 years ago

“I bought a voucher on 25 March but couldn't book the trip because the phone number was turned off. I contacted red letter days and received an email the following day with an alternative number to try but after all the problems I'd had I requested a refund instead. I have since had two requests for reviews but no response to my request for a refund. Really not what I would expect. I hope I don't have to go to the trouble of doing a charge back on my credit card”

Helpful Report

Posted 3 years ago

“Absolutely terrible company could not book anything then when I found somewhere had to pay another £102 do not use this company waste of time”

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Posted 3 years ago

“We asked for a refund. I purchased several vouchers for my husband. He spent hours trying to book them, couldn't get dates, was told he would have to pay pay extra for the Top Gear experience, most of the companies just didn't respond when trying to book. Shame as it was my husbands 50th Birthday gift to enjoy over the coming year.”

Helpful Report

Posted 3 years ago

“I have tried to book a “Gourmet Getaway” using the Red Letter Day Gourmet Getaways book but it is both a farce and a waste of time. The first I tried the Whoop Hall Inn (page 104 in the book) it does not come up at all on the website The second the Higher Trapp Hotel (Page 101 in the book) is asking for a surcharge of £25 and even then, for continental breakfast only when it is available at the voucher rate in the book with “Full English Breakfast” The third The Royal Oak (page 91 in the book) when I tried to book on line it said they only took phone reservations, so I telephoned and was told that I had to email the owner Cass. I did so but got no reply, so I telephoned the next day and spoke to Cass who informed me that she had been too busy to deal with emails, but that she would respond later that day. She did not. Frankly in an age where virtually any hotel or restaurant can be booked on line immediately and without difficulty, what is the point of buying a voucher that offers (i) hotels that do not exist (ii) hotels that will not honour their offer (iii) hotels that cannot be bothered to take a booking? I tried to take this up with Red Letter Day Customer Service and they sent me a automated reply saying they were too busy and needed ten days to respond. Is that service?”

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Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,106 reviews