Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.97

4.0 Rating 579 Reviews

73 %

of reviewers recommend Regency Fireplace

4.0

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i love it. but i had to remove the smoke reflector, above the baffles. it was spewing smoke through the front door. once removed the stove didn't spew smoke anymore.”

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Posted 3 years ago

“Firstly, what I don't love: 1. Little bit, but normal noises from fan and from unit itself as thermostat turns it on and off to maintain set temperature. Fan quieter than one in my previous wood burning stove. 2. Flames not as pretty and variable as previous wood stove. 3. Gas prices supposed to jump this winter. What I do love: 1. That it does maintain a constant temperature per thermostat, so I don't go from too cold to too hot. And can be changed with the handy remote ad lib. 2. Pretty enough. 3. I love not having wood delivered, stacked, stored and brought in constantly during the cold. Wanted convenience. What I might spend on gas I'm saving on convenience. Well worth it!”

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Posted 3 years ago

“Had the unit installed 3 month ago and we are all liking it. I reccomend it to any one that's looking for an electric fire place”

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Posted 3 years ago

Thank you for your review Jaime! We appreciate your feedback.

Posted 3 years ago

“I’m very surprised to read some of the negative reviews because my 1st Regency F3500 was in use for some 18 years, no problems at all. Then last summer, while cleaning it [I’m very technical when it comes to cleaning and take the stove apart inside] I noticed a crack. I called my dealership to see if they could send someone to weld it. They asked me to send some pics of the crack. I did so and about a week later they called me to say they opened a claim for me and that Regency was going to replace the stove under my lifetime warranty. They came and installed the new F5100, all I had to pay was the installation. What a hassle free experience… In my experience Regency is the best and I wouldn’t ever go with any other. Two big thumbs up!!! Pictured is the new stove being enjoyed by all including our pets.”

Regency Fireplace 5 star review on 13th November 2021

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Posted 3 years ago

“My fireplace is 2 years old and motherboard already gone! What happened to the good old days? All my previous older models last years. No no warranty either!!!”

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Posted 3 years ago

“We love our fireplace. It is easy to use, has so far been reliable, and our dogs go wait by it for me to turn it on for them every morning. A huge living room upgrade.”

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Posted 3 years ago

“I'm sure I would love it if I could get a flame. Unfortunately, Regency's customer service is terrible at best, when not downright insulting, as others have already mentioned. I bought the unit from one of their recommended retailers in the US, had it installed by their recommended contractors, and the flame is pathetic. A warm glow is the best I can get. As everyone else with an issue has discovered, Regency doesn't repair its mistakes. Save your money and buy a better cheaper unit elsewhere. Or at least use it to support a better business.”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care Team has been notified and have no record of the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name. We stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 3 years ago

“I have had a nightmarish, one-year long dispute with Regency and Berkeley Heat, the retailer, still on-going...although after going back on their exchange offer, they now consider the case closed. I purchased a Regency gas fireplace from Berkeley Heat Tubmakers on 3/04/20, which was only installed on October 30th, due to the pandemic. I based my choice on a model I had seen in their showroom, which I was told, could be customized according to my preferences. In short, I ordered one model, and a different one was delivered and installed! Initially, I thought my unit was defective, or that the flame needed to be adjusted, as there were mostly red embers. I was repeatedly told my unit was working according to specifications. As I found out 3 months into the dispute, we were talking about 2 different models, which Berkeley Heat was obviously aware of, but they cynically kept up the pretense. At that point, the manager revealed that I had not seen this unit, because it had not been in the showroom! They had switched the unit, under the pretext that I had chosen a faceplate that was not available for the unit I had chosen. However, this was a minor detail that I would have readily given up on, in favor of the model I had chosen. But most importantly, they never disclosed that I would be getting a different model! I never even received a quote for that model. After I received the initial quote on the model I had chosen, the following email was the invoice, which carried the correct number of the model they dug up from their warehouse for me, but I knew nothing about the model numbers, I had clearly pointed to the model I wanted, which showed rich, yellow flames. I was defrauded! Eventually, Regency offered to exchange the model that had been dumped on me (an older model, according to the installer), for the model I had chosen in the first place, but entirely at my expense. I had already paid $6,150 to have this one installed, in addition to the $5,200 for the unit itself. The new unit (the one I had originally ordered), would be installed at an additional cost of $1000. After much haggling, it was clear that I would have to pay for installation, and an Exchange Agreement was issued by the company. According to my lawyer, it was poorly crafted and rife with inconsistencies, so he revised it. Regency deemed the new, signed, Exchange Agreement unacceptable (they always insisted that this was a case of buyer’s remorse), and finally rescinded their offer to replace my current one, had not held the proposed unit for the “Exchange”, which clearly demonstrates that they had never intended to honor their offer. It had all been a bluff! To add insult to injury, I ended up returning the faceplate (worth several hundred dollars), and was denied reimbursement! Besides the dismissive and arrogant (bordering on insulting) customer service I received from Berkeley Heat and Regency, blatant dishonesty is at the root of the problem. Incidentally, I am told by other fireplace retailers that Regency products are very underwhelming.”

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Posted 3 years ago

“Regency did not honor warranty many problems. Tried to work something with Regency. I wound up sending to junkyard. Been very happy with Regency since making that decision.”

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Posted 3 years ago

Thank you for reaching out. Our Customer Care Team has been notified about the issues you are experiencing. Please contact our team directly at customercare@regency-fire.com. Please remember to include your model number and serial number.

Posted 3 years ago

“Stylish heats the whole house”

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(Hallam, 3803) - Posted 3 years ago

“Gorjus silk fire place”

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(Hallam, 3803) - Posted 3 years ago

“I do not know if it has been install correctly. We get a lot of smoke inside the house and it is very hard to keep burning (we use hard wood)”

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(Hallam, 3803) - Posted 3 years ago

“Bought a Regency fireplace on December 2020. Série San Francisco . After 3 weeks I noticed the glasses were becoming yellow. Call for service, the came and said that the gaz valve was broken and needed to be replace. They were suppose to fix in the next couple of weeks. Since then they postpone the delevry of the new part, from week to week and then month to month. Just last week they told me again that now the valve was in the mail and coming from Vancouver , yesterday I got a phone call to tell me that the valve was still in the mail and was coming. I live on Canada the valve should have arrived maximum 5 days later. So do not throw you money in this kind of fire”

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Posted 3 years ago

Thank you for reaching out. Our team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com Please remember to include to your model number, serial number and dealer name.

Posted 3 years ago

“It's very easy to turn on/off and to regulate the heat. We really like the remote thermostat. And the logs and facing are beautiful.”

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Posted 3 years ago

“Neat looks great and the glow looks beautiful”

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Posted 3 years ago

“ITS JUST THE BEST AND LOOKS GREAT”

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Posted 3 years ago

“The flames are realistic looking and it really warms up the area of the house it was intended for.”

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Posted 3 years ago

“- automatic thermostat control - blower to circulate heat - battery backup in the event of power failure - backup heat source - visually stunning, realistic looking wood stove - clean propane fuel"”

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Posted 3 years ago

“I absolutely love it. I have heated my homes with a wood stove for 45 years. The propane heats just as well and their is no mess.”

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Posted 3 years ago

“Like the Convenience, however we had a burner problem with ours which was shortly after purchase. Kudos to Granny's at Duncan who promptly repaired.”

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Posted 3 years ago

Regency Fireplace is rated 4.0 based on 579 reviews