“Front desk staff was incredibly welcoming & gracious. One of my clients was extremely late when the link from Regus’ reminder email sent her on a wild goose chase. I was able to start my final hour when she arrived. Incredibly relieving! Thanks & I’ll be back.”
Hi Sandra, We appreciate you taking the time to reach out regarding your services.
I’m going to have a senior team member reach out to you for more detail to see if we can assist you with any of your concerns.
If you need anything else, you can reach me at Sandra.melody@regus.com.
Best,
Sandra Melody
Head of Customer Services
“As the UK battles to contain the coronavirus outbreak global office space provider Regus continues to chase and charge clients for full rates, and has refused requests to terminate or suspend contracts. Their business is filled with greed and have no transparency.
They have offered no reassurance that rent breaks will be considered. It is also worrying that, despite government advice and requests, their offices remain open and [their own] staff have to work”
“I have really enjoyed being a tenant and the staff has been great but increasing my monthly rent over $300 is really appalling and will not allow me to stay.”
Hi Jon, thank you for taking the time to write and letting us know your concerns.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., MyRegus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct.
It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we’ll confirm it via email.
You can check these emails in the Account > Documents section of your online account.
If anything isn’t to your satisfaction, please contact your Community Manager within 1-2 business days, or myself at sandra.melody@regus.com so we can discuss further options.
Thank you, and all the best,
Sandra Melody
Head of Customer Services
