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Rejuvenation Clinics of Australia Reviews

4.7 Rating 1,081 Reviews

91 %

of reviewers recommend Rejuvenation Clinics of Australia

Company Reviews

Product Reviews

4.7

Based on 1,081 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rejuvenation Clinics of Australia:

Rejuvenation Clinics of Australia have skincare clinics in Sydney’s CBD, Barangaroo and Chatswood with extended hours for your convenience. Under the expert guidance of cosmetic physician Dr Garry Cussell and his team of highly skilled doctors, registered nurses and clinicians, you are guaranteed and excellent experience with some of the most advanced technology and trusted techniques in the world.

Visit Website

Phone:

1300889935

Email:

digital@rejuvaustralia.com.au

Location:

254 George Street

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English

“Don’t ever purchase their skin products. If you do and you are showing reaction to it, the process of returning it is impossible.. I went back 3 times to see the doctor to discuss the reaction the product gave me with no luck (they simply didn’t want to give me a refund and told me I have to see the doctor and tell him about reactions. it was a waste of time. – why couldn’t this be done over the phone is another subject) At the end I gifted their product worth $130 back to the reception. $130 went to the bin. Very poor customer service. I regret giving them over $3000 worth of business and referral. Never again.”

Posted 4 years ago

“I will not be coming back again after the high pressure selling by the owner. Terrible experience.”

Posted 4 years ago

“I didn’t feel confident enough to go with a treatment that it doesn’t have photos and not even the doc could show me some of the job and results.”

Posted 4 years ago

“Doctor didn't listen to me, kept suggesting treatments that didn't solve my problem and talked over me when I tried to ask a question. He kept telling me how large I was (I'm a size 12) and told me if I was skinnier with less cellulite the treatments would be cheaper. Girls at the front desk had so much plastic surgery it was quite off putting. Not a good experience.”

Posted 4 years ago

“I had an ultraformer treatment. I did my first ultraformer in HK 6 months ago. My major concern is under eye bag and jawlines. My jawline was tighter after treatment in hk. I had my second treatment with Rejuvenation clinic sydney 6 months later. But my jawline sacks and are less defined after the treatment...”

Posted 4 years ago

“Awful do not go here! I was left with two welts after Botox treatment right above my eyebrows and they have stayed for 4 months now. Ruined my whole face. Went back to him and he said it was my natural brow bone but my face is completely different and ruined. An awful experience and complete waste of my money”

Posted 1 year ago

Hi there, we're sorry to hear you feel this way following your appointments with us. There are many reasons why lumps can occur, many of which will rectify themselves in time. Lumps may be more visible in visibly younger tighter skin such as in the photo than more mature clients. As this review has been requested as anonymous unfortunately, we do not have any client details and as such, are unable to locate your file. If you have any concerns regarding this, we would love the opportunity to discuss this with you further and invite you to please contact the clinic directly. Warm regards Client Services Team

Posted 1 year ago

“I put botox in my face 2 weeks ago, and i look the same, i send complain”

Posted 1 year ago

“Excellent and professional phone customer service, friendly greeting and service by office/admin staff and really great appointment with Dr Cussell. He took his time, asked what I was looking for, explained a few options, performed the procedure well and with care and then we discussed a few other options for me to consider (at my request) for possible future treatments. Didn’t try to up sell or push me towards things I didn’t ask for and also gave me two payment/pricing options. Overall results of procedure 10 days later is great. Highly recommend.”

Posted 1 year ago

Hi there, thank you for taking the time to write us such a lovely review. We're so pleased to hear that you're happy with your experience and the results from your appointment. We have passed this on to Dr Cussell and the team who will be so appreciative of your feedback. We look forward to welcoming you back again in the future. -Client Services Team

Posted 1 year ago

“I felt that I was dealing with a marketing person rather than a qualified nurse or Dr. There was no follow up email details as promised. I was expecting email feedback based on advice for me from the Dr regarding filler as an option. Your prices are higher than equivalent treatments elsewhere. The consultation was a hard sell experience. I was not comfortable with it.”

Posted 1 year ago

Hi Christina, sorry to hear you feel this way. Your complaint has been forwarded to management who will contact you soon regarding your feedback. -Client Services Team

Posted 1 year ago

“After 3 visits I couldn’t get a proper botox injection Had to wait 30-60min to see the doctor Super expensive, I had never paid for botox review, no matter what, with this clinic I paid extra and not happy with the result”

Posted 1 year ago

Hi Maryam, we're sorry to hear you feel this way. We have asked your Injecting doctor to call you to discuss this further. If you have any other questions please kindly call us on 1300889935. Thank you, Client Services Team

Posted 1 year ago

“The lady I had a consult with was very nice but I feel that I didn’t get the help that I really needed. I came in for my rosacea which she said I need 6 sessions (that’s not correct as I had laser in the past with another place & only had one treatment & it worked. Also I came in for my 2 small patches of pigmentation & I was told I need to go to Barangaroo which I would definitely not go there. She also told me about your skin care range needing 3 bottles & which I found it to be overly priced, otherwise I would have tried it.”

Posted 1 year ago

Hi there, thank you for your review. We're sorry to hear that you feel this way. We would love to invite you back to the clinic to discuss this further with you. If you have any questions at all or would like to book in a follow-up consultation, please kindly contact the clinic on 1300889935. -Client Services Team

Posted 1 year ago

“The staff were lovely but I was disappointed I had to travel to the city as Chatswood is much closer and easier for me.”

Posted 2 years ago

Hi Kirsty, we sincerely apologise for any inconvenience. Hopefully, we will be able to provide your service at Chatswood again soon! If you have any questions or would like to discuss this further please contact the clinic on 1300889935 Thank you Client Services Team

Posted 2 years ago

“I have been a client here since 2008. I have had a mixed experience, and have selective as to who I get treatment from my latest experience was...I have to say... shocking . I had a great experience, which I wrote about, and then this time, the Drhad clearly not looked at my notes and I stopped him as he was about to do a treatment that I did not turn up for. He then hastily changed track and botched the treatment I did turn up for. I'm so mortified and distressed!”

Posted 2 years ago

Hi Shelley. We are sorry to hear of your dissatisfaction with your recent treatment and have tried to reach out to you several times however have been unable to contact you. Whilst complaints are rare, we are very concerned to hear a valued and loyal client is disappointed. We would like the opportunity to book you in with Dr Cussell for a review as your happiness is very important to us. Please call on 1300 889935 or reply with a suitable time for a call back.

Posted 2 years ago

“Very bad service and experience. I was not happy with the results. Dr Maryam started the procedure without asking about my preference and what I want. Didn’t even check up on me after two weeks. I would not recommend.”

Posted 2 years ago

Hi there, sorry to hear you are feeling this way about your experience with us. Please kindly contact us on 1300889935 to discuss this further. Thank you, Client Services Team.

Posted 2 years ago

“Robyn tried to convince me that for anti wrinkle they used the German brand for years, and solely that. Further she tried to convince me that you have always used this on me which is rubbish. I was also advised that using the German brand was a business decision....sadly one you failed to inform your clients of. I wasted my time and yours making a booking for the brand botox and turning up only to be told that this rather surprising news. Sadly, as a result you've lost a customer of 13 years, I checked my recoreds and found that I started my treatment with you back in 2009. Fortunately for me, I found a business that does administer what I was after and took me as a walk in on the same day...lucky me! If your business decisions don't match your client's expectations and budget, then 'trying to stay afloat' as Robyn mentioned to me (in a passive aggressive tone) might prove to be difficult. Wishing your business the best of luck.”

Posted 2 years ago

“I had some tiny capillaries lasered on my chin and here I am, 10 days later still with scabs and big red blotches on my chin. I was informed when I asked about downtime, that I would have some minor redness in the area. This has been a really frustrating experience. The technician was really nice ... but this is inexcusable. 2 weeks later and I’m furious and stressed out about how Dr Cussell treated me when I revisited the CBD clinic after RCA contacted me, only after a negative review. He made a joke about the ‘convenience of masks’ considering the state of my chin and then proceeded to dismiss me whilst trying to upsell a $200 serum by giving me 2 sample squirts of it. I am very upset by the whole experience. I will never set foot inside RCA ever again. I have been going there for a while but this beggars belief in how bad their customer service is.”

Posted 2 years ago

“Very clean and very professional”

Posted 2 years ago

“Very happy again with my latest treatment. As always Maria is amazing in her professionalism and kindness. Thank you again! See you soon!”

Posted 3 years ago

“Quick and easy and the staff are great.”

Posted 3 years ago

“I went for 1 session of laser depigmentation therapy. During the session, the doctor said, "There's a spot on your neck, do you want me to do that too?" without telling me that it would cost $200 more! I didn't find out until I went to pay afterwards. Also, the therapy caused bright red scabs all over my face for 1.5 weeks. But the worst part is that, even now 3 weeks later, my face looks WORSE than it did before the therapy. The two black spots are lighter, but the many brown spots are no better and now pink, which makes them more visible. I'm never going back. TL; DR: Charged me $200 more than quote without warning. Overall cosmetic effect is worse after treatment.”

Posted 3 years ago

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Rejuvenation Clinics of Australia is rated 4.7 based on 1,081 reviews