RentalCover.com Reviews

Name: RentalCover.com
Rating: 4.01

4.0 Rating 437 Reviews

77 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

4.0

Based on 437 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Email:

agency@rentalcover.com

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RentalCover.com 1 star review on 3rd December 2023

Mert

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never reply after submitting the case. They will not pay you money and I highly suspect the company doesn't even exist”

Helpful Report

Posted 1 year ago

“Submitted claim and was “approved “ within a day. Got email saying money will be in my bank within 4 days. 2 months later no money and no response. Finally got email saying routing number is wrong. Provided routing number again and…… still waiting. It’s a scam.”

Helpful Report

Posted 1 year ago

“I submitted a claim to RentalCover.com online on Nov.12 as there was an accident with the car we rented from Fox on Oct.27 2022. I have provided all information and documents to RentalCover.com. The response I received from your senior director, Seth Simon is below: So what happens next? Our Claims team will contact the rental company. We will assess your claim and request andy clarification or further documents. Most claims are paid directly to the rental company, however, if you have paid them and the claim is approved, we will reimburse you. For reimbursable claims, you will receive a payment link via email. Payment is completed quickly by electronic transfer. The damages amount should be paid directly to Fox by your company according to the information I got from Seth Simon. I have been involved in a multi vehicle accident, I'm not at fault in any way for this accident. I have collected and provided all the third party's information to you, but your claim team had not taken any action for an investigation until I sent an email to request on Nov.28. The investigation is being taken between RentalCover.com and State Farm now, but I received an email from your claim team this morning, I was told that they would be closing my file and there is no further action available. Because they could not get me to pay first then reimburse me.”

Helpful Report

Posted 1 year ago

“I booked (and paid in advance) with my credit card a car at Bangkok airport via the rentalcars.com website and I paid the most expensive insurance via the same site. These are affiliates of booming.com. Upon arriving the service provider refused a car on the grounds that my bank cards were not suitable. We therefore lost the entire amount paid and found ourselves at the airport without means of transport. It is therefore an abusive commercial contract, without possible recourse. If you take the time to read reviews you will find that consumers who have been scammed are very numerous. It's downright outrageous.”

Helpful Report

Posted 1 year ago

“RentalCover is a SCAM ORGANISATION with NO PHONE NUMBER anywhere. DO NOT USE THIS GRUBBY DIRTY LYING company. YOU WILL BE RIPPED OFF.”

Helpful Report

Posted 1 year ago

“During my trip to Cape Town, I had an accident, and the door on the assistant's side was slightly damaged. According to the insurance policy, I have purchased extra insurance through (the RentalCover) company, which covers the costs of accidents, whether minor or severe. I submitted a claim request to the insurance company (the RentalCover) and sent all the required papers and documents. They only replied that I must pay the amount needed to the insurance company. Their excuse is that they cannot communicate with the rental company because they do not know them, knowing that I have provided the bank information to the rental company. Then they said I would receive the amount after paying it to the rental company, and they will compensate me. Note that they said they sent the amount on October 5, 2022, and so far, I have not received it from the insurance company. As a customer, I will purchase insurance directly from the rental company and not from a third party on the rental website in the future.”

Helpful Report

Posted 1 year ago

“I purchased collision damage protection from rentalcover.com many times for my rental cars, and thought it was a good and affordable option, until I really had to to use it. As they wrote in their website, I rejected the insurance offer from rental company, since I thought I had one with rentalcover.com. After I returned the car, the rental company sent me an email that they found a new damage which is a minor scratch on rim. I was not aware of it because I did not have any accident, or hit the car somewhere. Still, I thought that this insurance company would cover it, however they denied my claim because I claimed that I did not cause the damage :) So, I do not have any fault, I did not cause the damage, I purchased an insurance, but still I am the one who has to pay for the damage. I am frustrated by the rental company first, but rentalcover.com is also disappointing. I will never use this company anymore, because apparently they do not provide any service when you need it.”

Helpful Report

Posted 1 year ago

“'ONE STAR TOO MANY' When I took out cover to be protected, I am left very frustrated after 2 months waiting for my claim to be settled. I have provided everything you need to know regarding my hire therefore should have already been settled. ONE STEP AWAY FROM TAKING FURTHER ACTION AGAINST THIS COMPANY! Definitely would not recommend this company if you want efficiency & security!”

Helpful Report

Posted 1 year ago

“I have I claim, that I created 7.09.2022. On Rentalcover website you can send information, that they solve claims in 7 days. I still do not get any reply. My booking reference is 278Y-KP8P-INS”

Helpful Report

Posted 1 year ago

“When traveling in Italy to find my wife's ancestral origins, I had an accident after going down a small road where I scraped one side of the car. After trying to send in my claim information twice with no response from the company, I had to start a chat after three months to find out the case was closed. They deemed it was my fault and no reimbursement was coming. Nowhere in the terms does it say someone else must have caused the damage. If that is true, this is not full coverage. I paid and got nothing!”

Helpful Report

Posted 1 year ago

“Have booked a rental car through Check24, selecting the full coverage with reimbursement of the deductible. Shortly after receiving the booking and a separate confirmation of insurance coverage by Rentalcover itself, which seemed strange to me, I then received another mail from Rentalcover that the insurance was canceled, without giving any reasons. Shortly thereafter, I was offered, again by mail from Rentalcover a new insurance, however, about 25% more expensive. Is this called a business model or fraud?”

Helpful Report

Posted 1 year ago

“We had a Really Bad experience with them. How are car got pushed to side of the road while parking. We had all the evidence of what happened there, we rpvided all the needed documents, pictures and videos. And they decided by themselves that they are nor compensating us, without giving any reasons or explanations. They were continually ignoring their part of the terms of agreement and tried to exhaust us during the claim for at least 2 months.”

Helpful Report

Posted 1 year ago

“We were due a refund of $240 and never received it.”

Helpful Report

Posted 1 year ago

“you billed me 2 times 92.94 for the added coverage. I have been trying to get a refund for one with out any success. hope i get a answer soon”

Helpful Report

Posted 1 year ago

“Be very careful , with the company rental cover. My application numbers are 40K1-LIPINS and WMV-3044-IS This is a fraudulent organization. I used her services twice. The first time they didn't want to pay insurance, they pretended that they couldn't transfer money to my card. I had to appeal to the Consumer Protection Society with a complaint in France. After that, rental cover immediately transferred the money. There was a second insurance case. They considered the application for two months, I provided them with all the documents. But they constantly pretended that they were missing something from the documents. As a result, the same situation AGAIN, they said they could not pay my insurance. Here's what they told me: "We understand that this may not be the result you expected. " You draw conclusions yourself, I will file a complaint against rental cover again. I do not recommend this insurance company.”

Helpful Report

Posted 2 years ago

“Absolute rip off. Charged way too much for cover and no explanation. Furious will NEVER use again. Reference RA:3704189”

Helpful Report

Posted 2 years ago

“Very poor service. Requested a cancellation via email as I couldn’t do it online, received no response up to now. Absolutely appalled. As I didn’t even need the insurance because the car rental was going to take hold of 2000 euros if I didn’t have the insurance with them & to top it off Hertz full protection was cheaper! So I’ve now paid double insurance. Ridiculous!”

Helpful Report

Posted 2 years ago

“Could not contact a live agent about the insurance.”

Helpful Report

Posted 2 years ago

“There customer service is pathetic. They took money off from my account eve though the booking was cancelled! It has been 1 month and 2 weeks and I am still waiting for this to get resolved!”

Helpful Report

Posted 2 years ago

“This company is a scam!!! You can not file an insurance claim online as directed!!! You can not contact customer service, because they do not exist!!!! This company is just ripping off car rental customers!!! Travelers Be Warn Stay Away from Scammer “ RentalCover.com”!!!!”

Helpful Report

Posted 2 years ago

RentalCover.com is rated 4.0 based on 437 reviews