Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

RentalCover.com Reviews

4.0 Rating 437 Reviews

77 %

of reviewers recommend RentalCover.com

Company Reviews

4.0

Based on 437 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Email:

agency@rentalcover.com

Write Your review

Tell us how RentalCover.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RentalCover.com 1 star review on 3rd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a rentalcover insurance for 92 USD from January 14 till 21, 2024 for the car we rented through priceline. We picked up the car in Liberia, Costa Rica. Rentalcover had mailed us a few days before warning us that Payless would try to upsell us. So when we go to the counter and the rep started to go down that route, we came prepared. Feeling backed by rentalcover we refused to accept their much higher rates; the response from payless was clear: if you dont take our insurance we can drive you back to the airport and you will not get a car from us. We, Payless do not accept rentalcover in Costa Rica. To me it sounds like either rentalcover is a scam or Payless is. Both being honest is not possible. We complained to rentalcover, they gave us our money back and we got stuck with the much higher rate from Payless. It feels that all 3 companies involved are not delivering great customer service: rentalcover as they dont stand by their product, priceline as they keep selling these insurances on their site and dont do anything beside putting their hands in the air and payless for not making it clear in advance nobody can rent a car in Costa Rica unless you buy their insurances. This was an extraordinary frustrating and disappointing experience!”

Posted 3 months ago

“As a result of the damage I experienced in Podgorica, I paid 750 eruo for the damage to the company I rented the vehicle from. Later, after uploading all my documents to the claim page l wanted to claim compensation from RentalCovers, while trying to send this form, I received an error from the site every time and I could not start the claim process. I sent many e-mails containing all my files and my reference number to all the e-mail addresses I could find regarding the company, but I did not receive any response. lf they do not solve my problem soon l will make a start to law process.”

RentalCover.com 1 star review on 3rd December 2023

Posted 4 months ago

“***Beware***. Rented car in Toronto at Economy Rent a Car. When I picked the car up I was told that RentalCovers insurance could not be used for their rental car. I had to buy insurance for $29.99/day. I informed RentalCover of this situation only to be told that they would not issue me a refund because the policy was not the same one as Economy's policy. In other words, RentalCover is trying to pay for a policy I could not use. Disputing this fraudulent charge through my bank.”

Posted 4 months ago

“We rented a rental car in Cyprus from Germany via Holidaycheck, which included Rentalcover as an insurer. Unfortunately, one tire was flat from one day to the next and the repair costs only amounted to 35.70 Euros. Rentalcover asked for countless proofs and was not satisfied with anything, even though I had completely submitted the requested contract documents provided to me by the rental company, just to be able to reject this minor claim. It really couldn't be any more petty, I've never experienced greater customer unfriendliness. Not a hint of accommodation. For us it is clear that we will never rent a car again where Rentalcover acts as the insurer.”

Posted 5 months ago

“I got full insurance for a trip and had a small accident - scratches on the side of the car. This was on 09/17/2023. I did everything correctly, I paid what was charged to me by the rental company on the spot, with the promise that I would receive a refund from the insurance company - after all, I paid the most expensive insurance for this. I still haven't received it to this day! It's been a month and a half, they claim that there was a disagreement with the rental company (which is not my problem, I did everything correctly and they should have to pay, not me). And, to make matters worse, they ignore my attempts to contact them!! Ridiculous, so far I'm at a loss of 5000 reais!!! I took out insurance to avoid this type of loss and, for something that was not my fault, I had to pay! I don't recommend it, they let you down when you need it.”

Posted 5 months ago

“RenatlCover.com is a horrible company to deal with. I will never use them again and I do not recommend RentalCover.com to anyone. Despite many attempts to get in contact with someone, they do not respond to emails and do not provide any other way of getting in touch with their team. I received an automated email approving a refund and stating when the refund will be deposited. It has been several weeks past that date and I have not received the funds. They ignore any requests and inquiries of mine, do not provide any resolutions and simply just do not respond. It is impossible to get a hold of anyone. My theory is that they are just waiting for us to forget and stop following up.”

Posted 6 months ago

“I will be providing a public review on google. From the outset Rental Cover’s intention to disqualify my claim, which was very straight forward was clear. Ultimately, after many emails, and submitting all the paperwork, my claim was not awarded. I was rear ended in a parking lot, while not in the car, during the insured period. I was charged $4000 and will not receive anything from Rental Cover with no explanation provided. Save your money and skip this coverage, either go with the company coverage or explore coverage on your credit card.”

Posted 7 months ago

“I have cancelled my car booking with free cancellation and i never take back my refund. After 20days and i still text and nobody answer me. The worst rental cover. Dont make tha mistake an trust their company.”

Posted 7 months ago

“Lied about whether or not their insurance coverage would be accepted by the company I rented the vehicle from and then made me jump through a ton of hoops to try to get my money back. They didn’t refund me because I hadn’t cancelled before the date of my coverage, but I couldn’t have known that the company would refuse their insurance u til prior to that date. Total scam”

Posted 8 months ago

“There website doesnt allow you to file for claims. Went on line to search for there address. The 800 telephone no in Cal. and the address is in NY.Next time i will uses the car rental insurance for coverage”

Posted 9 months ago

“trying to file a claim for vandalism. after filing out and downloading the document requests with police reports, photos, rental agreements and tried to submit it came back as unable to find the the page. i have also contacted Rentalcar.com which owns this company and after more than 3 hours on the phone and being put on hold multiable time they gave me a number to call which ended up being some on the other side trying to sell me something. do not Under any circumstances use either of these company.”

Posted 9 months ago

“Not paying back!!!!”

Posted 9 months ago

“Rentalcover.com is totally a scam. No contacts and not much information provided to the customer when first purchased through online. DO NOT trust any online third party insurance companies unless you want to ruin your holidays.”

Posted 10 months ago

“Paid the money. No receip[t. No p[roof of purchase. A SCAM”

Posted 10 months ago

“Company is a scam. They can say they provide insurance. Which they "Just might" issue is....................rental car companies do not adhere or accept "rentalCover.com" policy!!!!!!!!!!!!!”

Posted 1 year ago

“Do not use this company!!!, it is a fraud!!!. We rented a car through Booking.com we bought full coverage to travel in Mexico. When we arrived at Europcar to pick up the car. Violeta in Reforma 208. Mexico, DF told us that our car was not covered and asked us for a deposit of 10,000!!! If not, he would not give us the car. We showed her the confirmation and she told us that it didn't exist in her system. We spoke to RentalCover.com and they said we are not covered even though we gave them our confirmation number. Keddy, another company 3rd, also denied everything. long story short, they didn't give us the car and they didn't let us cancel, and they charged us, ruin and plans. Moraleja never rent a car with companies that use third-party contractors. You may be surprise, because our trip was totally ruined”

Posted 1 year ago

“There is an error trying to buy the policy they say make contact. We have only by email and clearly don’t want to be held accountable by phone. Still no contact after 24 hour and we need the policy tomorrow”

Posted 1 year ago

“They are crooks !!!! 3 days of approving the claim is a lie, it took more then 10 days. Finally, claim was rejected, cause ther was no CDW….did someone says it is a must ???? NO - nobody says so !!!!!”

Posted 1 year ago

“AVOID using rentalcover.com. I had an accident where the other driver was at fault, and I submtted the claim. I am told by RC that the investigation process can take several months and then they may or may not pay me if I cannot prove I was not at fault. So for a no-fault policy this is wrong. And I may or may not get my money back in several months. And it is impossible to talk to anyone as they do not list a contact number.”

Posted 1 year ago

“THIS COMPANY IS A SCAM. BOUGHT INSURANCE FOR A RENTAL IN GERMANY AND THE FUNDS CAME OFF MY CREDIT CARD. NOW THEY CAN'T TRACE ME. RLHALL, LISLE, ONT. CANADA”

Posted 1 year ago

«
1
2
3
4
5
»

RentalCover.com is rated 4.0 based on 437 reviews