RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.74

3.7 Rating 507 Reviews

70 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.7

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Email:

agency@rentalcover.com

Write Your review

Tell us how RentalCover.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RentalCover.com 1 star review on 4th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM! be careful! NO TRANSPARENCY & MISLEADING ADVERTS! Ryanair recommended this cover to me because of a glitch on their website. I bought it a few hours after renting the car & paid £60 for over a week there were NO CHECKS or WARNING that the car had already been collected. The car ended up getting scratched, so I submitted a claim… which was declined because the cover must be purchased at least an hour before picking up the rental. Fair enough, but then it SHOULDN’T HAVE BEEN POSSIBLE to buy the cover after the rental had already started. Contacting ombudsman to check his reply.”

Helpful Report

Posted 1 week ago

“This company is a scam. I had my rental car tyres slashed in Queensland a few weeks ago and paid for a tow truck and replacement tyres. Put in a claim with all paperwork and inc of police number and invoices, they offered half the payment but the link to get the payment never loaded and my claim has disappeared and I’m unable to login to my account. They wont respond to my emails. No phone contact, live chat or customer help available. I got this insurance through booking.com and i have spoken to them and they can’t help me. DON’T USE RENTAL COVER they are a scam.”

Helpful Report

Posted 2 weeks ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

RentalCover.com 1 star review on 13th November 2025

Helpful Report

Posted 1 month ago

“I had to make a claim about 3 weeks ago for a rental vehicle through Budget. Budget was taken care of in a few days, My insurance (due to another vehicle involved) took about 3 or 4 days with just a couple phone calls. RentalCover is requiring things that I cannot obtain easily or at all. They only work by email and no phone is available. My personal insurance company states that they are a difficult business to deal with. If you go to their website it shows all great reviews. Other sites not so much. I used them through a military discount travel site and you would think DOD would not let them get away with this.”

Helpful Report

Posted 1 month ago

“Rented a car in Saint Martin and paid Rentalcover.com for the Insurance. Unfortunately someone hit the side of my rental car and I had to pay the rental company $525.00 to repair the damage. When my wife reached out to Rentalcover.com to get reimbursed they required several things which we gave them everything they needed. We never got reimbursed just a lot of lip service and there is no way to talk with person. As far as I’m concerned I got screwed by RentalCover.com and I find they make very hard to get reimbursed. Very bad business practices.”

Helpful Report

Posted 1 month ago

“They excel in their field, earning trust through reliability and professionalism."”

RentalCover.com 1 star review on 14th October 2025

Helpful Report

Posted 2 months ago

“TroanLTD .COM is wonderful and reliable firm”

Helpful Report

Posted 2 months ago

“Thanks to TroanLTD .COM, I got back my stolen funds”

Helpful Report

Posted 3 months ago

“In the care given to the marketing activity while selling the policy, the cases against the customer are not removed. The policy sold is almost not included. After that, I will never buy it without reading the reviews. Everything is almost out of the scope. The substances that are covered by the scope are so few that many substances are out of scope. So I definitely do not recommend a system based on compensation.”

Helpful Report

Posted 3 months ago

“I bought full cover from RentalCover. After a minor damage, the rental company charged me €750. I submitted Claim EF5Y-C97V-INS on 14 Aug 2025 with all required documents. Today is 23 Aug 2025—9 days with no acknowledgement or update. I’ve had to pay the €750 on my credit card to avoid interest. Very poor communication. Please confirm receipt, assign a handler, and give a clear ETA for reimbursement. I will update this review once resolved.”

Helpful Report

Posted 3 months ago

“This scam company sends canned responses to my emails. They owe me for a windshield and its been 3 weeks! This was through Priceline, so i thought I could trust them..NOT! Stay away from this company. I wish I did.”

Helpful Report

Posted 3 months ago

“I am writing to formally express my deep dissatisfaction with the lack of support and service I’ve received from your company. Despite multiple attempts to contact your team via email regarding my claim (Claim Reference: 6678-mddx-ins, I have yet to receive any acknowledgment or response. In addition, the car rental company has also reached out without success. The fact that RentalCover offers no phone number or live support makes this situation even more frustrating and unacceptable, especially for a company in the insurance sector where timely assistance is critical. It has become evident—both through my own experience and through numerous reviews from other customers—that there is a recurring pattern of ignored claims and lack of communication. Many customers, like myself, are forced to turn to their personal insurance due to the complete failure of RentalCover to honor its coverage promises. This is unacceptable. I am requesting the following: A full update on the status of my claim A direct point of contact for further communication Immediate action to process my reimbursement or clearly explain any delay If I do not receive a response within 5 business days, I will be forced to escalate this matter by filing a complaint with consumer protection authorities and disputing the charge through my credit card provider. I expect a professional and timely resolution to this issue.”

Helpful Report

Posted 4 months ago

“Thankful to Rockpilel for time response.”

RentalCover.com 1 star review on 3rd August 2025

Helpful Report

Posted 4 months ago

“BEST RECOVERY FIRM”

RentalCover.com 1 star review on 19th July 2025

Helpful Report

Posted 4 months ago

“They are scammers, I cancelled my policy the next day and did not use it (April 2025) and despite my requests for a refund I have not received anything from them. Avoid.”

Helpful Report

Posted 5 months ago

“Terrible service! I made a insurance to be sure that i would have any problem with my rental car. It’s unbeliaveble that i’m still waiting for an answer after 2 months. I’ll never use this company and hope people read that to not have the same problem that i had.”

Helpful Report

Posted 5 months ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Helpful Report

Posted 6 months ago

“I am beginning to think this company is a scam. My claim has been "under review" since January 2025. I have sent multiple follow up requests and all I get is this automated reply from AI. My claim has four sections where it says "processed" and then the other four sections say "under review". This is absolute madness. There is no customer support number to reach anyone at which is why I am thinking this is a scam. I am out of pocket because of this and I have no idea if its being looked at. I don't even know how this is legal. It's to the point where I may have to hire legal action to get my payment back from these people. My booking reference is D7BP-JRJW-INS AND I NEED A REPLY BACK ASAP.”

Helpful Report

Posted 6 months ago

“It’s been almost been 8 months and they have refused to handle my claim. I keep getting automated emails telling me that they are working on it as expeditiously as possible. They also said they reached out to the rental company which is not true. I’m starting to believe that this RentalCover.com is nothing but a scam. I would stay away from them if you’re considering buying insurance.”

Helpful Report

Posted 7 months ago

“If I could put a 0 star I would. I have sent them multiple email enquiries, can't even talk to them on the phone, all their email responses is "we are assessing your claim" with no peace of mind or someone to at least respond back in a human form simply explaining in human language not robot or automated set responses so I can be assured I am being looked after. My claim total is $32k estimate and not a single cent of care is shown by these people. I have tried to be nice and email them very kind and professionally however it seems that other communication pathways are needed. My booking reference is GA4B-X5NX-INS and my name is Ehsan Alfsiawashi. This is madness imagine being out of pocket $32k because the hire car demanded their money to be paid which I did and paid them assuming I have rental cover and I would be protected as advertised. I need this resolved right away.”

Helpful Report

Posted 7 months ago

RentalCover.com is rated 3.7 based on 507 reviews