Name: Restoro Limited
Address: Restoro, 41 Them. Dervis Str, Hawaii Nicosia Tower, Office 807,, Nicosia, 1066, Cyprus, Nicosia District (Lefko?a)
Rating: 4.61

“On 16 October 2021, I paid Restoro Ltd £31.14 (£25.95 + VAT) for a year's subscription to their Premium PC 'repair plan'. This software claims to 'remove and detect viruses in real time, repair Windows damage and restore the operating system'. This price apparently includes '24/7 support for one year'. Let me say at the outset that this last statement is a gross misrepresentation. For I was talked into asking for support, believing it to be free (but forgetting that I'd seen it in print), only to be stung for £144 (inc. VAT) after the work had been carried out. My association with Restoro began with my purchase of their Premium Repair Plan after my PC had 3 times re-started of its own accord over Fri/Sat, 15-16th October - an instability which I falsely attributed to a dodgy upload or Windows 10 update. Running System Restore on the Sat (16 Oct), however, made matters worse, leading to the BSoD error, from which I extricated myself by uninstalling the latest Windows update. Suspecting that a serious breakdown was imminent, I bought Restoro and ran it Saturday evening, Sunday, Monday and Wednesday, believing that it would restore the stability of the operating system, as claimed. There had been another problem, though, with my computer. Over a period of a year leading up to the BSoD event on Saturday, I had also been troubled by irregular startup times. Startup would be rapid (22-35 sec), extending over several days, followed by a much longer single startup of up to 5 minutes, the delay protracted by a black screen with a line of twinkling dots. This suggested that the startup time, set for my computer, was too brief for it to carry out all its vital functions, and so it had to take time out to catch up (this was the black screen, or so I thought). So on Wednesday, 20 Oct, four days after I had purchased Restoro, I unchecked the fast start-up setting in Windows. This had the desired effect of evening out the startup times. Yet the black screen persisted...... until today, that is, Friday, 22 Oct, when I ran AVF Driver Updater and discovered that the cause of the black screen was actually an outdated driver. Since the update, I don't get the black screen at all. My grievance with Restoro Ltd really began yesterday (Thurs) afternoon when I tried to run the Restoro program, for which I had paid £31.14 - only to be asked for my licence number a second time. I had purchased a year's usage ... but it seemed that my registration had lapsed after only six days! Moreover, on re-inputting my licence code, I got the error message that it was invalid! I had no alternative but to call Restoro's hotline, 0800 107 975, and ask Mylene A. (who is on the staff of 'Reimage', a related PC 'restoration' software) to allow me back into the program that I had just paid for. Firstly, however, I had to agree to a 'LogMeIn Remote Access' session, so that she could enter some sort of re-activation key into the registration box. This she did; and I then assumed - correctly - that my registration would once again be recognised. But she offered me no apology for the inconvenience and indignity I had suffered of being asked to re-input my licence code and of having it rejected, even though I had made no mistake in the copying of it. Since there had been no explanation or expression of astonishment on her part, I naturally assumed that this was the norm. But if I had thought that my remote session was over, now that my registration was again being recognised, I was sorely mistaken. Mylene launched into her sales pitch, which began with two searching questions. The first aroused my suspicions: 'Was I knowledgable about computers?' 'No,' I replied. Having established that I was a greenhorn, the way was clear for her next question: 'When did someone last look at your computer?' She wanted me to acknowledge that it was high time that I took advantage of the remote session to invite a diagnostic expert to delve into my PC. Since I assumed that this service would be free, being part of the Premium package, I handed over my computer to the technician, to whom I recounted, using the LogMeIn dialogue box, my experience of the black screen issue and the BSoD that led me to buy the Restoro software. First, he asked me for my Windows PIN and password. This request was as outrageous as it was unnecessary in view of the remote access which he already had to my computer. I refused to give it. Marlene A. had also asked for my PIN. Why? There was a flurry of activity as the technician patently used antivirus and other software to 'clean up' my computer. Towards the end of this activity, which lasted for about 10 minutes, he left a highly compromising Windows file on my screen, showing no record at all of any instability or crashes since the start of October. But, despite this graphic evidence and my protestations to the contrary, he continued to explain, using the dialogue box, that my PC's stability and normal functioning had been seriously undermined by viruses and adware that had slipped through my Norton Internet Security net. This could not have been the case since, before my encounter, I had used Norton and Malwarebytes to reassure myself that my computer was indeed clean of viruses and adware, and that I should look elsewhere for the cause of the black screen. I was then presented with some blurb with some prices on it, and I twigged that this was the technician's way of presenting me with an invoice for the ten minutes of irrelevant virus-removal work that he had just carried out. Forgetting that the price was nominally covered by the £31.14 for the Restoro program on their website, though it had coloured my expectations subconsciously, I went for the cheapest price. This was £144 (incl. VAT) for a one-off fix. He asked me to restart my PC and let him know if it was sorted. There was no black screen when I rebooted, so I thought that he had indeed fixed that problem. (He hadn't. This morning I got the black screen again and realised that it was a driver issue.) When he later rang me, I answered in the affirmative. He then tried to talk me into doling out even more of my pension money to extend my support for a year by exaggerating the threat of further compromises to my PC's functioning, caused by virus, Trojans, etc. In conclusion, I feel that the whole scenario - the Restoro program nullifying my registration on the fifth day and not recognising my licence code even when I re-inputted it so that I was obliged to ring their office, the remote session that followed, the time-worn 'You've-got-virusses-let me-remove-them' spiel, the uncalled-for request, made twice, for my password and PIN, the absence of any pre-contract documentation or cooling-off period, the fact that payment of £144 was sprung on me after work, which I thought was free, had been carried out - the whole seedy business was a carefully planned operation, a sting - and I fell for it. The work that was carried out during the LogMeIn session should have been covered by the £31.14 that I paid for the Restoro program. I paid an extortionate price for support that should have been free to people who were a little too eager for me to divulge my password and PIN to them and all too keen to attribute every computer malfunction to viruses and malware.”

Helpful Report

Posted 4 years ago

Hi George, Thank you for reaching us out. We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. We'd like to make it up to you by making sure we stick to our commitment. Please expect an email or callback from our support team to address the issue and perform the needed. We appreciate your patience. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com

Posted 4 years ago

“Closes the program when telling it to start repair”

Helpful Report

Posted 4 years ago

Hello, Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Purchasing the software is optional as there is also an available free manual repair. Simply log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you you free key via email. Simply register the email you would like to receive the license key with and you're good to go! If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Should the need arise please do not hesitate to contact us anytime. Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

Posted 4 years ago

“calling 888 # a very rde sounding man anser me and treated me in unprofessionprogram manner. He sounded like I should know everything to activate the the product and I asked the reason to take over my computer I hung up, please remove me from this bad experience.”

Helpful Report

Posted 4 years ago

Hello JJ, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of service. We are unable to locate any account using your name and email address from our system. We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Should you have further queries, please reach us out through the below channels: Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

Posted 4 years ago

“It’s a scam. I payed for it to try fixing my BSOD issues and it said it did something. After a reboot and second scan it said it found hundreds more issues and asked me to pay a second time. If it fixed stuff like it said two scans in a row should either not find different things of you shouldn’t have to buy it more than once in the same hour.”

Helpful Report

Posted 4 years ago

Hello Scott, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Programs are tagged by Antivirus Protections as PUP's when they are not known or if they contain codes that would look deeper into the system, which our program does to do a complete repair. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product. We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service. We'd like to help you sort this out, please expect an email from our support team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

Posted 4 years ago

“I made the payment but, I did't receive any response. Without a license key I am unable to use your product.”

Helpful Report

Posted 4 years ago

Hello Soma, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. We find that some of our customers with strict Email security platforms get their license keys sent to their JUNK and or SPAM folders. If after checking and you still didn't have the license key, please contact us through any of the below so we can assist you better. We'd like to help you sort this out, please expect an email from our team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience. Thank you

Posted 4 years ago

“Does not work at all. Always sends error messages and I can´t do anything with it. Does not start even with many correct captcha confirmations. It does not even send any mention to the support contact. It is a total failure.”

Helpful Report

Posted 4 years ago

Hi Carlos, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Purchasing a license key is optional, as we also offer a free trial license key to perform a manual repair. Simply log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you your free key via email. If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Posted 4 years ago

“i want back my money, your program is very bad”

Helpful Report

Posted 4 years ago

Hello Gerd, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. We'd like to help you sort this out, please expect an email from our customer service team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Thank you

Posted 4 years ago

“Have just paid for Restoro but was referred back to analysis phase - I do not want to pay again !! ??”

Helpful Report

Posted 4 years ago

Hello Alec, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. We'd like to help you sort this out, please expect an email from our team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience.

Posted 4 years ago

“Ich habe das Programm am 19.08.2021 m9t der Bestell-Nr. 28011058-27982299 zum Preis von38,02 € lt. Werbeangebot gekauft und per PayPal bezahlt. Ich habe auch eine Lizenz 28011058-278982299-qgrx8 erhalten, die aber nicht funktioniert. Bei Eingabe dieser Nr. soll ich das Produkt erneut kaufen. Dazu bin ich aber nicht bereit. Mit der Ticket Nr. GVQ-250-35923 habe ich das Produkt reklamiert. Da nichts passierte habe ich am 28.09.2021 mein Geld zurück gefordert. Bis heute (12.10.2021) habe ich kein Antwort (auf deutsch) erhalte. Ich habe beide mal nur ein Eingangsbestätigung für meine Reklamationsanfrage erhalten. Ich fordere Sie nochmals zur Erstattung des Kaufpreises bzw. zur Zusendung einer funktionierenden Lizenz auf.”

Helpful Report

Posted 4 years ago

Hallo Matthias, Wir bei Restoro streben nur danach, Ihnen höchsten Service und garantierte Kundenzufriedenheit zu bieten. Es ist traurig, dass wir beides nicht liefern konnten, wir entschuldigen uns aufrichtig. Bitte beachten Sie, dass wir die Rückerstattung Ihrer Restoro-Software auf unserer Seite bearbeitet haben. Bitte erlauben Sie maximal ein bis zwei Abrechnungszyklen, bis der erstattete Betrag auf Ihrem Kontoauszug angezeigt wird. Transaktions-ID: 28011058-27982299 Betrag: 36,94 $ Wenn Sie weitere Hilfe benötigen, teilen Sie uns dies bitte mit. Unsere Kontaktdaten sind unten aufgeführt. E-Mail: support@restoro.com Chat: https://bit.ly/3gkXcIN Ich wünsche ihnen einen wunderbaren Tag!

Posted 4 years ago

“I have received several calls from former employees claiming that you are a bunch of scam people I suggest in the future you monitor whom you may higher in the future. Otherwise I have no comment. Linda R. Hibbs”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks so much for sharing your experience with us. We will further investigate your comments. Please note that Restoro will never call you unless there is a scheduled callback from our technicians. You will be the one calling us if there are issues with your computer or the Restoro software. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Your feedback helps us get better.

Posted 4 years ago

“I wasn't impressed with the service I received and wasn't wanting the pressure to purchase the extra services. In the end I now have a computer which is worse of than when I first called and I still don't have a working computer nor have they call me back but only suggested more plans for support. But still not getting the support I asked for.”

Helpful Report

Posted 4 years ago

Hello Nicholas, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. We'd like to help you sort this out, please expect an email from our team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience. Thank you

Posted 4 years ago

“I kept pasting in the key code but it kept taking me back to the purchase screen- is it really free or is that just a way of getting me frustrated enough to go ahead and pay for it - not nice!”

Helpful Report

Posted 4 years ago

Hi Tamara, Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Purchasing a license key is optional, as we also offer a free trial license key to perform a manual repair. Simply log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you your free key via email. If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Posted 4 years ago

“The service seems great, but paying $30 for a 1 time use then $30 a year after that? So, you're going to charge me for not using or needing it anymore?”

Helpful Report

Posted 4 years ago

Hello, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. Have you received a notification for a renewal of your Restoro software? If you did and you do not wish to renew your subscription, or if you have been charged without your authorization, we could definitely look into it. We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience.

Posted 4 years ago

“I spent at least 16 hours of my time over 4 or 5 days and they did not resolve my issue. I was connected to a number of tech who were very hard to understand and the last one was really hard, and his kids were screaming in the background and I could not focus , besides he called me at 10 P.M. when I was sleeping but was supposed to call me at 10 A.M. ! No one ever called me again ! I have been calling Restoro for over a week leaving my name and number because they were too busy to answer my call and they again never called me back. I feel I have not received very good service from your company and feel I have been cheated out of my $265 . I am not sure where I should go with my complaints, my American Express and see what they can do or the BBB. Please respond”

Helpful Report

Posted 4 years ago

Hi Christine Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. We already forwarded your details to our support team, please expect a call back from them. Rest assured that we will learn from this event and make sure such does not happen to our future customers. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Posted 4 years ago

“Have used 1 month of my YEAR subscription and program is now rejecting my registration code. Support links now only lead to "Purchase" pages. PLEASE DON"T WASTE YOUR MONEY ON THIS GARBAGE.”

Helpful Report

Posted 4 years ago

Hello Brenda, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. We'd like to help you sort this out, please expect a call or an email from our team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience. Thank you

Posted 4 years ago

“felt was a rip off, didnt use even though paid as system wants client to ring as nothing works easily, bar paypal of course even doesn't except modern email addresses in review section.”

Helpful Report

Posted 4 years ago

Hello, We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience. Thank you

Posted 4 years ago

“I have sent several messages for help and never heard back so will try this. I purchased the program and never received an invoice or code to activate it so I have paid for it but cannot get the Key to activate it and repair the problems. Can someone help?? Gracie Lindsey It was purchased a week or more ago.”

Helpful Report

Posted 4 years ago

Hi Gracie Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We'd like to make it up to you, however the platform won't allow us to verify your account. Could you please send us a message on our Live Chat https://tinyurl.com/RestoroLiveChat or on our official Facebook page https://www.facebook.com/Restoro-342387736478073 We hope to hear from you and we appreciate your patience. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Posted 4 years ago

“Having paid for the year, never received the Licence Key?? Attempted to contact via 3 emails, 2 calls and their robot thing...etc. nothing?!! I am now looking to PayPal to retrieve my payment, what a total waste of time money & effort”

Helpful Report

Posted 4 years ago

Hi Gary Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect an email from us to sort this out. We appreciate your patience. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Posted 4 years ago

“I purchased Restoro about a year ago. It will scan my computer regularly, but if any repairs need to be made, the license key sent in my purchase email never works. I've called and emailed several times; and am kept on hold over 20mins. I don't have time for that!”

Helpful Report

Posted 4 years ago

Hi Jackie Thank you for bringing this matter to our attention. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Could you please send us a message on our Live Chat support on this link https://tinyurl.com/RestoroLiveChat or on our official Facebook page https://www.facebook.com/Restoro-342387736478073 so we can assist you right away? We hope to hear from you. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Posted 4 years ago

“YOUR SOFTWARE WAS NOT AVAILABLE WHEN I NEEDED IT. I DO NOT KNOW WHO YOU ARE, WHERE YOU ARE, OR WHAT YOU ARE. THE ONE THING I DO KNOW IS SCAMMERS ARE ALL OVER THE INTERNET AND I AM TIRED OF BEING SCAMMED.”

Helpful Report

Posted 4 years ago

Hello Ray, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Programs are tagged by Antivirus Protections as PUP's when they are not known or if they contain codes that would look deeper into the system, which our program does to do a complete repair. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product. We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service. We'd like to help you sort this out, please expect an email from our team to better assist you. Looking forward to your response. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Restoro Limited Reviews

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