Revolut Reviews

Name: Revolut
Rating: 1.33

1.3 Rating 1,345 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 4th December 2025

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I opened a company and as such, I needed to open a bank account. After seeing sites advising Revolut as an ideal bank for small and medium-sized businesses with no maintenance costs, decide to open a business account with Revolut. I filled in all the requested fields and in the field to prove the nature of the business, it appeared as the first option to attach a customer invoice and the bank statement to prove that the company had received this money. The company was just created and had no other bank account, so that option was out of the question, so I opted for the next option that asked to attach an invoice from a supplier, I attached 5 invoices from suppliers and I also attached the Commercial Certificate of the company because, in addition to being the official document of the companies operating in Portugal, it mentions all the activities that the company is legally qualified to practice and the respective CAE's. To my great amazement, this documentation was refused and they again asked for a customer invoice with the respective bank statement. I contacted Customer Support, Mr. Nomi, and 3 times I explained that it was a new company and that I had no other bank account but he keep asking for the bank statement. It was clear that he did not even bother to read what I was writing, probably busy with other things, and continued to automatically repeat the same requests ignoring the answers. Even when I asked why they refused the invoices from suppliers when the site presents as an option to prove the nature of the business, I was completely ignored and I was not even entitled to an answer. And that's how customer service ended, with me asking questions and Nomi completely ignoring what I was asking. More seriously, the Commercial Certificate, which is the legal document that certifies companies in Portugal and provides all the company's legal information, was completely ignored. If it weren't serious, it was at least a cause for indignation. Revolut comes to do business in a country and does not even bother to identify which documents are legally valid in that country? It works in Portugal as if it were in England and even the interlocutors who are studying Portuguese documents don't even know how to read Portuguese. So be careful when you read that Revolut is a great solution for companies because if you have to open an account like I did, then you will find that the quality of Revolut's Customer Support is at the worst that you will ever encounter. The minimum required is that they comply with Portuguese law, if Portuguese companies have to do this, why don't Revolut? Disrespect for Portugal and the Portuguese is at least insulting.”

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Posted 4 years ago

“Shocking customer service. Purchased a house in Spain and sent them all my proof of funds. They are still restricting my account even though they have all the information. Luckily my transaction went through but I’ll be cancelling the account now. Customer service just repeat themselves. I would never use them again.”

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Posted 4 years ago

“I work in Revolut. Technology culture is a mess! They are non-compliant because of the mess in core architecture. Nobody has access to fresh data (not because of security, because of wrong architecture) and CTO (Vlad) and others simply don't accept the problem. EventStore (their self-made event storing system) is just a mess with multiple problems with 1 or 2 people working on the issues without a proper roadmap. FinCrime is also another mess. Few Java developers are leading a huge Python team with absolutely no idea how to make tech decisions (and of course they think they are awesome). The culture is KPI driven. There are nice people all over, but the level of arrogance and ignorance (specially Lead+ people) is just astonishing. IOS and Android apps are nice (because happily they have limited power to ruin the development environment and architecture) Nik (the CEO) is very rude. It's part of his character and I think he enjoys it, based on what I heard from my managers, in the meeting he is cold and quite annoying. Jim MacDougall, (head of people) just achieved a milestone on forcing people to leave the company. He is one of a kind. The list is huge, they just don't want to hear it. Anyway, I am resigning in the coming days. Good luck and I hope they will learn from their huge mistakes soon.”

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Posted 4 years ago

“Financial super app of the future :)”

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Posted 4 years ago

“Customer service is non existent, you cannot speak to anyone, if anything happens with your phone or change numbers for any reason ie changing countries forget it, the links provided don’t work, truly an awful experience , honestly worst banking experience of my life , in my opinion if you’re looking to get a Revolut card ...don’t , you will not have any hair left after a few months”

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Posted 4 years ago

“Pathetic service - crypto exchange scammers !!! They manipulate every price exchange !”

Revolut 1 star review on 23rd March 2021

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Posted 4 years ago

“I have an account with you and wanted to cancel it but I can no longer access it and you keep sending me emails asking me to update which I can't do. I'd like my little bit of money back please but you won't allow access for me to do so without an upgrade at a further cost up me. Is that even legal?”

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Posted 4 years ago

“I would never use revolut again. They suspended my account and are asking for the same things over and over again. They contradict themselves even within one chat within a few minutes. They are asking for bank statements from 5 years ago, even though I have provided proof of my funds. I was lucky that I could transfer the large amount before my account was suspended, otherwise I would be missing out on a preapproval for buying our first home. Never ever again! I don't know if I am ever going to see my money again. It is right out steeling!”

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Posted 4 years ago

“Revolut's customer service is frankly appalling. I have never experienced a worse service than I have with Revolut. They blocked my account because I used my partners debit card to deposit money. I literally provided them with the photo of my partner holding the cards and screenshots of corresponding transactions and my account is still not open. I have spent half a day off work literally trying to resolve this issue as I needed my Revolut funds to buy a present for a family member who has a birthday today. The customer service replies very very slowly and I have been in a conversation with them on their "24/7 in-app live chat" for 7 hours and nothing has been resolved. To add to this they don't even have a number to call for customer issues... I'm taking my account and my family's business account over to another provider - most likely Monzo. All great companies are built on their relationships with their customers and I have been absolutely let down by Revolut. I'll make sure to let everyone know how frustrating it is to deal with them and I will definitely not be recommending to Revolut to anyone. Thanks for your services Revolut!”

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Posted 4 years ago

“Avoid this app it is used by scammers I got scammed thinking I was talking to hmrc by £1900 . Avoid !!”

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Posted 4 years ago

“Change for messy expensive service”

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Posted 4 years ago

“Made a bank transfer on the 11/3/21 at 6.09pm but it didn’t reach my revolt account until the 15/3/22 at 8.03am but £19.30 short of what I transferred over. Contacted Revolt via live chat where I spoke with shaz who after minutes told me her shift was over and I would need to resend a message so I could speak with another member of staff, then I spoke with Daad who told me that Revolt didn't charge me any transaction/bank fees it must have been the senders bank. My bank provided me with the transaction details/number which shows the full amount was sent to my revolt account, this was also sent to both Shaz & Daad at revolt! Never have I been charged a fee for a bank transfer so now I’m £19.30 out of pocket due to revolt who are point blank refusing to help!”

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Posted 4 years ago

“Be warned - they will block your account. I recently transferred quite a large amount into Revolut so I could use their savings account (by large I mean £10k+). They immediately blocked my account on suspicion of money laundering and demanded evidence of the source of income. Firstly, that is a ridiculous question to ask me - money gets pooled in my account from multiple sources so it's impossible to say where that particular transfer was "from". Secondly, they demanded payslips, bank statement and various other documents. They even demanded a statement that my bank hadn't issued yet! Then they proceeded to interrogate me about regular payments I make to my wife! Trust me when I say I am a "normal" person with normal sources of income. However, I feel like I have been treated like a criminal. And this is not the first time they've done this to me. I will never use them again for any kind of serious money deposits. You have been warned.”

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Posted 4 years ago

“Revolut Business has the worst service ever - never ever use it! In general I liked Revolut. I sometimes use their B2C service, and was happy with it - so I tried Revolut Business! I have tried to open an account for three different regular German companies. The opening process took 7+ weeks, they asked for various kinds of documents (those were brand new companies, so no history at all), finally denied the opening of one account and randomly closed another account. Nobody answers your questions, only the same answers over and over again from a customer service robot. This is nowhere near their promise to be a modern bank. Every "old school" bank would have opened the account in days. In Europe, there are so many competitors like Holvi, Penta, N26 etc. - use one of them, but NEVER NEVER use Revolut Business. They'll screw you and randomly close your account without warning.”

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Posted 4 years ago

“Worst of the worst! Runaway! Indian support several agents changing, no solution, miserable experience. Worst I ever had! Beware”

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Posted 4 years ago

“Revolut stole my money, without any explanation. My account has been frozen for months, but despite countless complaints I have been ignored. YOUR MONEY IS NOT SAFE AT REVOLUT”

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Posted 4 years ago

“I made the mistake of opening an account with Revolut to send a large amount of funds to from my building society savings account due to branch closure. They immediately locked the account denying me any access to the funds for over 3 weeks despite me providing evidence to that the funds had come from another account in my name. After growing suspicious and coming across all the reviews here and realising what a terrible mistake I had made, in the end I had to threaten Revolut with legal action unless they reversed the transfer in full back to the building society, which they eventualy did, then made other arrangements to transfer it elsewhere. Revolut then without warning closed my account / locked me out of their app thus also stealing the remaining 15 Euros I had in there I originally had used to open the account.”

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Posted 4 years ago

“Don't go near this company. They have basically stolen from me. Their customer service is just awful.”

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Posted 4 years ago

“DO NOT USE REVOLUT, THEY ARE THE WORST COMPANY IVE EVER HAD AN EXPERIENCE WITH. THE ONLY WAY TO CONTACT THEM IS IN THE CHAT FUNCTION IN THE APP, THERE IS NO CONTACT NUMBER OR EMAIL. WHEN YOU START TALKING THEY REPLY WHEN THEY WANT AND IF YOU ASK A QUESTION IVE SOMETIMES WAITED DAYS FOR A REPLY, YOU CANT EVEN CANCEL THE CHAT TO START ANOTHER! WHEN I FIRST JOINED THEM THEY WANTED ME TO PROVIDE PROOF OF FUNDS AND WHILST THEY CHECKED MY EVIDENCE (TAX RETURNS, BANK STATMENTS, ETC) THEY TOOK 3 WEEKS AND IN THE MEANTIME MY MONEY WAS STUCK WITH THEM AND I COULDNT EVEN TRANSFER IT OUT TO ANOTHER ACCOUNT! THEY ARE TOTAL CROOKS, IM A MEDICAL DOCTOR AND THEY MADE ME FEEL LIKE CROOK WHEN IN FACT THEY ARE THE CROOKS. PLEASE DO NOT JOIN REVOLUT IF YOU DO YOU WILL REGRET IT!”

Revolut 1 star review on 26th February 2021

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Posted 4 years ago

“Revolut is never helpful. Never bank with Revolut your money will get stuck. Very wicked bank with wicked customer service. My money stuck with Revolut they never reply neither have they refunded my money. They made me unable to get my funds to get medications. Gave me anxiety and depression”

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Posted 4 years ago

Revolut is rated 1.3 based on 1,345 reviews