Revolut Reviews

Name: Revolut
Rating: 1.36

1.4 Rating 1,289 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.4

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 11th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

213

Anonymous

Anonymous // 01/01/2019

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“I have been a client of Revolut for 2 years now. I haven't used the app in a while because I only mostly use it when traveling. I tried to sign up and I noticed they closed my account. When i ask their customer service why did they banned me from the platform the told me " I can't tell why is that as I simply don't know."No reason at all to close my account. So if they that to me thell do it to anyone. Dont recommend using them they are untrustworthy.”

Revolut 1 star review on 20th January 2021

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Posted 4 years ago

“Terrible system since they switch to lithuanian accounts. Everything worked fine before but now they have no information whatsover about any problem you ask them. Their customer service is full of incompetent employees who respond to your question with a useless response and never actually solve your issues. You'd expect to have better support with their paid plan but no, your problem isnt solved and you get taxed on it. Looking for another international bank system because this one is downright horrible.”

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Posted 4 years ago

“Terrible! Froze account, saying I needed to provide info - but nothing happens when you try and click the alert. Don't even bother trying to get through to customer service, as it's non existent. The supposed web chat will just hang on 'looking for an agent' indefinitely.”

Revolut 1 star review on 19th January 2021

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Posted 4 years ago

“I am an EU citizen living in the UK for 2 years. I pay all my taxes and I have my pre-settled status. It is unacceptable that Revolut has as only options for the verification process the options of showing your UK passport or UK driver's license. Both of which I didn't have the opportunity of acquiring yet. When I contacted the customer support they advised me (after waiting for hours) that the only way of me showing that I live in the UK is by sending them my Visa or my residence permit. I didn't have either as these are issued to non-EEA. I informed them that I can prove my right to live and work in the UK by the shared code issued by the government as indicated in my pre-settled status. They didn't accept it. Consequently, they informed me that I can't open an account. It's unbelievable.”

Helpful Report

Posted 4 years ago

“I made a purchase online and it was unsuccessful but on revolut statement it appeared as pending, so Revolut held my money, I couldn’t revert and it took 10 days until they returned my money. Then the second time it happened, I chatted the customer services few times and they said they would revert the money but needed me to wait until the next day after the failed transaction and then another 10 hours. But then they gave me ‘NO’. I did provide the email screenshot from the merchant which stated that the money is not transferred to them and It should be refunded to me in 48hours by the bank, if not I should contact the card provider. What a lousy service and policy Revolut have. Truly wasted of my time to contact them many times and given empty promises, at the end they didn’t help at all, they made it difficult by asking me to contact the merchant again when it’s already so obvious that the merchant has said to look for the card provider.”

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Posted 4 years ago

“Don't expect any good from them.”

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Posted 4 years ago

“The customer support is horrible. I waited 15 minutes, and chatted for another 10 the support agent didn’t help and said that her shift was over and handed the case to another agent who also was not able to help and said his shift is over and handed the case to the third agent. They have deposit limits and I am not able to deposit even $100.”

Helpful Report

Posted 4 years ago

“Revolut should not be allowed to trade. They suspended my account and asked for information I’m regards some transactions. Property sale so I provided completion statements from Solicitors as requested. Then I was asked for bank statements, then they asked why I had travelled and to provide evidence I had. Then they asked for a residence permit for the country I’d travel to on holiday. It just got silly but I decided to continue to act in a professional manner and have provided them with more information I’ve ever given to anyone including banks when I was running a very large company years ago. No matter what I do this account will not be opened. I’ve reached this conclusion as it’s impossible to chat to a person on the telephone. I’ve been chatting online to a Woman who refused to give me her name. I’m receiving random messages now that seem to be not in connection to my account. I reply only to receive messages that are clearly produced by a computer. It’s very frustrating. By balance is around £1850 and lucky for me I can continue without it. It’s lost I’m sure as I’m told by a Solicitor that Revolut are always in trouble with various government institutions. GET YOUR MONEY OUT IF ITS IN. IF ITS NOT IN DONT RISK IT. REVOLUT CAN NOT BE TRUSTED. IF YOU HAVE A SUBSTANTIAL AMOUNT IN ID ADVICE YOU TAKE IT OUT SLOWLY. AS IF THEY THINK YOUR PULLING OUT THEY MAY NOT LIKE IT.”

Helpful Report

Posted 4 years ago

“They blocked my card for more then half year and is still blocked in this moment and nobody cares so take 1 star Revolut, to bad I can't give you 0 star!”

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Posted 4 years ago

“I have tried this for 3 (three) days closed everything and deleted the app straight away”

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Posted 4 years ago

“Do not use revolut, i will open as many email addresses and write reviews everywhere and encourage the same with other people. Blocked me off 3 twitter accounts? Childish move, no worries you won't be able to keep my quiet, already spoken to Financial Ombudsman they are suprised as well locked for 6 weeks overdue bills etc. Revolut i will not stop until you sort my account.”

Helpful Report

Posted 4 years ago

“I will never rely on Revolut again I was an avid user of Revolut and would always tell others to use it until I was left without access to my money in a foreign country. I was unable to get into the app and therefore unable to speak to ANYONE. The only way to get in contact is via the in app chat and if this doesnt work, you will be without your money. I unfortunately was relying on my Revolut card when travelling around the Philippines and when it stopped working and kicked me out of the app I had no money and had to get money from other travellers and wire transfers (bare in mind this was at the start of the pandemic so was very difficult) to be able to get a flight home (which made trying to leave the country 100 times more stressful than it already was). Safe to say, always have two backups and dont rely on banks that only have an app. Two months after getting home they finally let me into the app and I transferred all my money out.”

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Posted 4 years ago

“Dont open an account with them, they will block you at one point and wont be able to access money for weeks”

Revolut 1 star review on 6th January 2021

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Posted 4 years ago

“Account closed without any legal reason. Freezed during months before that. Customer support completely unoperative”

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Posted 4 years ago

“Super bad customer service, they grew too big and they dramatically reduced the service quality. After 2 years of business ubscritions I'm closing my account with them, not recommende anymore.”

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Posted 4 years ago

“No support for bank transfers, debit card transfers, googlepay, etc. It - even a wire transfer didn't work. It was a waste of time and money. Use some other method and, although you may pay fees, it will be cheaper in the long run. Customer service is extremely poor and when I actually got someone online (only), they were unable to assist with above issues.”

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Posted 4 years ago

“Slow service, poor supports, I have been waiting since 16.10.2020 when someone will answer me. I am very, very disappointed.”

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Posted 4 years ago

“don't sign up with them when you are a business - terrible experience all the way. Appalling customer service team and really poor communication: it took 1 month to set up my account and just now they closed my account down without allowing me to download the transaction history. Oh and i can no longer chat to customer service team, in other words, i cannot contact my business bank at all - terrible service”

Revolut 1 star review on 24th December 2020

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Posted 4 years ago

“I placed salaries payments 1 week ago and they didn’t come through. It is Christmas for the god sake, people have to be paid!!!! I had to say every day, “probably tomorrow, sorry it is Revolut” if you want to come through as unreliable employer and payer in front of your employees and suppliers-so go ahead work with Revolut. I’m done , reputation is more valuable! I hate than Someones unprofessionalism influences my reputation.”

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Posted 4 years ago

“I had my card swallowed up by an ATM in Turkey. The Turkish bank asked for a fax from Revolut to be able to reutrn my card - Revolut refused to do this. They offered to send me a card by express delivery, something I wasn't able to take up immediately. A week later, when I was ready, I chatted to a series of incompetent people, who did not read the case history, did not bother to reply to questions fully. One chat with Revolut at the moment can take over an hour.”

Helpful Report

Posted 4 years ago

Revolut is rated 1.4 based on 1,289 reviews