Revolut Reviews

Name: Revolut
Rating: 1.33

1.3 Rating 1,345 Reviews

6 %

of reviewers recommend Revolut

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Metrics

1.3

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 4th December 2025

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use REVOLUT. I am speaking from experience. We opened a business account with them last year and despite a few issues (you quite often have payments into your account fail wihich is apparently an issue with digital only banks) it has been mostly okay. Last week from nowhere we just get a message with a list of documents that need to be provided. From payroll payments to supplier transactions we need to provide proof for every transaction. Which we did. It has taken us hours every day to reply. In many cases the documents were rejected because they simply didn't bother to read them or invoice was in a different currency. We eventually thought we had completed this process after between 50-100 documents sent and today out of nowhere payments are suspended on our account. We were told we had 20 days to get everything to them. We got it all back within a week and without warning, payments suspended. The really beautiful thing about revolut is that you just can't talk to anyone. It's a big black box. There is no reasoning, no questions, no picking up the phone, no visiting your branch and speaking to a human who uses logic. You have one chat box which is generally useless and otherwise nothing you can do. Our money is currently being held by a big anonymous entity that we cannot even speak to. No indication of how or when we can use our own funds. Use them at your own peril as one flick of someones keypad in their back office and your business is done and you have absolutely no way of speaking to anyone about it.”

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Posted 4 years ago

“Revolut closed my account, giving no reason whatsoever, after pestering me for months for supplying lots of documents proving the source of my funds. I did that, then they wanted private information from my other bank accounts. While they''processed'' the documents, they limited my account (meaning I could not transfer any money anywhere). They are clumsy, way too corporate, inflexible, and make you worry about your own money at their disposal. And also, their customers service is useless. You can't phone them, instead you chat with inefficient, cold and bland agents. Avoid if you possibly can. There are many much better alternatives around.”

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Posted 4 years ago

“Chtěl jsem zalozit Revolut Business. Šílená komunikace. Nikdo tam nepracuje. Nakonec po měsíci dokládání mi účet bez vysvětlení zavřeli.”

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Posted 4 years ago

“The best real use case project I have ever seen .”

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Posted 4 years ago

“I transferred money £2,250k and after a day it was refunded without explaination so transaction was a failure. I wanted to close my account but they asked me to pay £13.98 for the remaining two months of my premium account to complete the 12month period contract as they say. To ease myself of wanting to close my account so I paid the £13.98 because I just want to close my account out of frustration of not completing transaction including poor customer service. But to my surprise Revolut dors not want me to close my account because it says that I still have some remaining balance in stocks amounting to few pence. I said to myself that I don't need that few pence anymore Revolut can have them all. All I want is to close my account so I get rid of annoying disappointing app that does not work when you need it most. By the way I was charged with service fee when I transferred the money 3times but that charges did come back when money was refunded. The only relief I had was that I got my £2,250 back which I immediately withdrawn when I smelt some suspicious act by Revolut. No, don't use this platform or app it is UNRELIABLE!!!”

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Posted 4 years ago

“I have been cast into the seventh level of hell with the worst support people ever ever. They locked my account for no reason and then ignored me for hours while I uploaded document after document which they clearly didn’t even read before asking for the same thing again. I had the same experience trying to open a business account too. Waiting days for useless responses. Talking to support is like talking to automatons with no brain! Escalation is a waste of time as the “supervisors” were as incomprehensible and useless as their staff. AVOID AVOID AVOID AT ALL COSTS! No doubt they will respond with some platitudes and point me back into the myre and morass of their woeful support chat app which is their way of avoiding responsibility for my issue and ever really caring enough to resolve it. Thanks but no thanks.”

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Posted 4 years ago

“REVOLUT IS IN CAHOOTS WITH THE M*****F****** RUSSIANS!!!”

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Posted 4 years ago

“SCAM, company will take your money and freeze your account. No contact for days on end. Totally scam company should be investigated by the FCA. Do not use if you want to keep your business these guys will take your business down.”

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Posted 4 years ago

“Revolut blocked my money on April 16, while they review my sources of income. I provided all the info and they rejected to unfreeze the money. This smells like a FRAUD and we all need to unite together and fill a lawsuit against them. REVOLUT is the BIGGEST SCAM BANK. https://www.fintechfutures.com/2020/09/revolut-faces-lawsuit-in-romania-over-blocked-account/”

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Posted 4 years ago

“Revolut claimed to be a "BANK", but not follow any regulator rules or process to handle CDD/ AML issue. They will just freeze your account without any notice or contact. Hold your balance anytime whenever they like. Even you tried to contact their customer service or so call "Compliance" team, they just reply you after 3months+. Ofcoz, after you talk to them and provided any supporting documents and whatever they want to be answer. They can freeze your account in the next day again :) Worst Banking experience i ever had.”

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Posted 4 years ago

“Always banned user account”

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Posted 4 years ago

“its the shittest banking system in the entire universe, fxxxxxxx scumbags, holds on to your money when you do an emergency transfer to someone, when you call them to help o we are doing whaT WE can, 21st century and they can't even sort out the banking transfer disgusting, rubbish, useless waste of time, do not bother with them, I use it once I had the same problem I thought it happens maybe its because first time transfer but 2nd time. my brother is in Asda doing shopping who over shopped short by £50 so I transferred the money from revolute. its been 2 hours still pending, tried speaking to them on the phone explaining everything no helming whats so ever. fxxxxx scumbags, disgusting disgrace in the name of banking, company like these give bad name to banking, get a fxxxx life. deleting this stupid app along with 9 other family members,”

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Posted 4 years ago

“Complete scammers, if your serious about money don’t go here”

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Posted 4 years ago

“I have the card since early 2020 and have been unable to activate it. I have now made almost 100 attempts. I am send a 6 digit code each time because I have forgotten my password and as I am typing my 6 digit code it skips to the password again and again and again. Frustrating and useless..I only wanted one so as I could open a junior card. Such a waste of time.”

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Posted 4 years ago

“Locked my account with no notice and have had no contact from them despite sending emails and using their chat line. Avoid using this company.”

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Posted 4 years ago

“Locked account no reply to emails or chat on app have had account frozen for 2 weeks.”

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Posted 4 years ago

“Revolut deactivated my account without any reasonable detail or explanation. The vague, obscure, and superficial messages such as what I have received from them regarding the matter do not fit the character of a transparent, reliable, or service-orientated company. Quoted directly from their email to me: “After reviewing your account, we're sorry to say that we're no longer able to offer you our services and we’ve made the decision to permanently close your account. These are complex decisions, but unfortunately this is final and can’t be appealed.” There was no follow up or transparent explanation for why my account was closed. They left me with no opportunity to even query the decision, let alone contest it. Prior to receiving this email, I had tried to report a fraud incident to Revolut. Indeed, a difficult thing to do on their app as there is no evidence of an actual helpline; only “Rita” the bot and an online chat service. Is that really an appropriate method for the customer to contact them in a serious matter such as fraud? No, it is not and it indicates a severe lack of urgency on their side to resolve such matters. I supplied the employee who requested a police case number with the necessary details. As the fraud case included Barclays and Starling bank, I would have also provided those reference numbers when asked to do so. Then, without any sort of warning or advisement, my account was suddenly frozen. I had to query this myself since they did not have the courtesy to make me aware of the situation. When I queried this, I was given vague responses such as “this is just a security review”, “it is locked due to a standard verification”, “we simply need to check a few things about your account”. Their use of vague and misleading words such as ‘just’ and ‘simply’ only make them sound dishonest and untrustworthy; particularly now, after the fact. The bottom line being that I was left feeling confused, deceived and discarded by a company that I believed would provide me with good service and take care of my financial needs. Previously, I would have recommended Revolut to anyone. Now, I feel that I can not in good conscience lead anyone to use a company that clearly does not put its customers first, does not operate with transparency, and which will disappoint you when you most rely on them to assist you in financial matters. Reading between the lines of their final email to me, I can only surmise the following possible reasons for why they cut me off as they did: 1. They think that I am a scammer, involved in money laundering or fraud. To that I say, I did my best to provide them with details of the situation, a police case number and I reported it to Action Fraud. They could have contacted Barclays or Starling bank to verify the case. I am not a scammer and resented the insinuation that I am. 2. They don’t put their customer’s needs above their own desire to profit off of them. This results in poor customer service which in turn leaves the customer to wonder whether they are even bothered to give them the time, effort and consideration to resolve their issues in a fair and transparent manner. 3. The system that they use to detect fraud is AI driven and is therefore, in their minds, ‘infallible’ - so its word is final and that’s that. I put it to them that AI is not infallible, it is created by people, and people can make mistakes. Thus companies should understand how AI works and how to challenge automated decisions to ensure at all times that the customer is being put first. Companies should also insure that any AI systems they utilise respect all fundamental rights. AI can affect people’s rights - not just those of privacy or data protection. It seems to me that either they may know this and don’t care, or they may not know this and still don’t care. Perhaps, even worse, they may know this and use it to their advantage. In other words they appear to have an agenda and whatever that agenda may be, it is not for the benefit of their customers. Now, I am quite certain that I won’t ever receive a response to the complaint I made to them following this incident, considering my previous experiences with them. But that does not matter to me because nothing they say or do will convince me to stay with them as a customer. What matters to me, is that others are aware so that they don’t get pulled into the same trap. I would not want another customer to experience what I have. And judging by what I’ve seen online, through reviews, forums and articles, I’m not the only one who has experienced this, and this problem seems to be slowly but surely catching up with them.”

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Posted 4 years ago

“Please people stay away and save your money. It is pure scam in ways you can't imagine. They will just lock your account for no reason and refuse to reopen it and give you access to your money. There is nothing wrong I did, yet when I tried to get into my account to use some money, I realized my account was locked. Pure scam. They will not provide a reason or a timeframe of when I'll have access to my money again. There is absolutely no reason for them to be refusing me to have access to my money. It is robbery. This company pays more attention and money on order to hire staff to reply to bad reviews on other reviewing platforms, so that we don't reveal their truth, rather than better the way they use our money and the speed to which they reply on the actual platform.”

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Posted 4 years ago

“Genuine experience: Accounts blocked without notice. It took 1 year and a half for them to run a verification process with no access to my accounts. At the end of the process, they closed accounts without refunding fees originally paid for premium services despite multiple requests. They care about one's money like bargain chips in a casino. They will hold it hostage. Customer service is useless: no phone agents. All virtual agents based in remote countries that don't know how to spell english. Customer support is impersonal "webchat only" so don't expect helpful chat reps with a good command of grammatical english. Recommendation: stay away from aggravation and non sense by avoiding them.”

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Posted 4 years ago

“Terrible service. Blocked my monthly incoming salary payment now for over 2 weeks and all I get is generic replies. Also blocked my outgoing payments while my account is under review. Made me miss credit card payments. In the meantime they continue taking money for their metal service. When I tried to raise the issue on their Twitter page all I got was a generic response and then I was blocked.This company is playing GOD with our money and it’s a scam.”

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Posted 4 years ago

Revolut is rated 1.3 based on 1,345 reviews