Revolut Reviews

Name: Revolut
Rating: 1.36

1.4 Rating 1,287 Reviews

6 %

of reviewers recommend Revolut

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Metrics

1.4

Based on 1,287 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 11th September 2025

212

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything and more is wrong with Revolut. The fact they have no costumer service number should’ve been a red flag but as an international student I thought it might be good for tax free withdrawal, I was so wrong. Its is the second time a scammer has gotten hold of my card details . How ?! I don’t even know, that’s the joke of it. Costumer service is absolutely abominable. They will let fraudsters from across the globe clean you out of your bank account . Then proceed to let you wait for days without any reimbursement explanations and when they fail to solve the problem they’ll claim it was you. How am I fighting with this company to get back my OWN MONEY?! Absolute joke .”

Helpful Report

Posted 3 years ago

“Stole my moneyBasically this app is OK, until they decide (and they will, turns out I am not the only one they did this to, there are many people.. they have even been taken to court over it) to block your account, as they need to "investigate". This investigation, which comes with no warning no requests for documents, nothing, will mean they block your account, and keep all your money. ALL of it. In my case, 15,000 GBP.. I was metal, was downgraded to nothing (no refund for the month) and help desk, which is the only way to contact these crooks, never ever came back to me. I did a Subject Access Request.. nothing. I put a formal complaint in.. nothing.. They basically have just kept my money, which now I cannot access.. How could anyone ever use these as their regular bank I do not know. I have worked in banking, and I have never seen this.. I have joined a website, where other people have experienced the same, and they never got any replies. I was only using my account for little things (buying coffees etc) and putting money from my main account (high street bank) as savings.. which they took the lot. There is literally nothing I can do. The only way to contact these crooks is via the help chat.. which they don't come back to. There is no email, no telephone numbers, nothing. I could go to lithuania to complain apparently.. I mean, terrible terrible.. This company lost 100m last year in their accounts, do you really think YOUR money is safe???”

Helpful Report

Posted 3 years ago

“PLEASE DO NOT USE THESE CARDS ...THOUSANDS MISSING!!!!!!!”

Helpful Report

Posted 3 years ago

“I submitted the insurance claim for urgent dental treatment but to submit the claim i was forwarded for times. When I submitted invoices, tickets and all proofs, the insurance company asked me endless list of senseless documents. It’s just for 350 euros, immagine if some serious problem will occur, this insurance will never help you. Very disappointed. It was a main reason i did the metal subscription because I’m traveling a lot. It’s not easy even to submit. You are writing email which you see in Revolut app after that they are forwarding your email to other company, that company forwarding again your email, just after that they are sending you email with link to submit the insurance claim. It would be more easier if you just give the link in the beginning. After you submitted, nothing is happening, you are writing to them and receiving endless list of requests which you can see in the attachment. So senseless list i never saw. How you can proof that you don’t have elsewhere insurance?🤦 It’s a second time I opened account in Revolut to give them a chance for advertising efforts they are doing. First time i left them because when i was in a brought they blocked my card for verification, just when I’m in a brought and without cash. After I submitted the documents in few days they unlocked it. Unsubscribed from metal and will pass to other solutions. I don’t suggest anyone to have a bank account in Revolut because they can block your account in any moment and the insurance with Metal subscription is useless, when you will have trouble they will do everything to don’t give you the money.”

Revolut 1 star review on 6th December 2021

Helpful Report

Posted 3 years ago

“Rubbish customer service. I have spent 3 days in chats being transferred from agent to agent only for 5 miserable pounds that they refuse to reimburse. They keep creating and inventing reasons that are not even in the Terms and Conditions and when challenge, they kept transferring to another agent and taking hours to even reply. Don't even want to imagine how much worse it could get if someone stole my card! After over 3 years actively using, I will be changing banks!”

Helpful Report

Posted 3 years ago

“A terrible and scrupulous bank. Sheer incompetence are the two words I describe this bank as. They have no formal lines of communication—only an ‘in app chat’ and Facebook. First and foremost, Facebook should not be used to communicate with anyone regarding financial matters. Second, how are you meant to get hold and talk to anyone in a time of crisis. Unfortunately, the answer you are looking for is that it is IMPOSSIBLE! When your account gets closed you are told to login and go to the chat. What if you are unable to login though—what about that one? How do I contact anyone?? Facebook is a ridiculous medium! The fact that a payment is able to come out in seconds is also awful. Revolut is being used for money laundering. Fraudsters—if they are not themselves—are realising that this bank are an easy target and are making people transfer their money into a Revolut account which they are coerced to create. Worrying sick that your money is in danger, you create the account. I am really unhappy with the outcome and the way I have been treated.”

Helpful Report

Posted 3 years ago

“DO NOT USE. TOOK ALMOST £25000 OFF ME FOR CRYPTO PURCHASE WITHOUT INFORMING ME THAT THEY ONLY ALLOW CRYPTO WITHDRAWALS OF £1000/MONTH!! SO IT WILL TAKE ME 2 YEARS TO WITHDRAW MY CRYPTO. UNBELIEVABLE. TRYING TO BE A CRYPTO EXCHANGE BUT THEY'RE UTTERLY CLUELESS.”

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Posted 3 years ago

“can't trust some companies.. Lot of hidden fees. My last transfer with them, the confirmed all fees, and then only half of the money arrived the rest the told me that the connecting bank charged haha, like the would be in business 1 day only and would not know if there will be any additional charges. This was not a mistake, probably on purpose trying to rip off customers”

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Posted 3 years ago

“You certainly need help and what you get is dreadful. I think this is a rip off. Be careful”

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Posted 3 years ago

“6,000e have gone missing from two cards leaving us abroad with no money!!!! The support is shocked, do not use this card you will be sorry.”

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Posted 3 years ago

“Revolut blocked my account with no warning or reason, then proceeded to ignore me. After making a complaint, they finally replied with an email stating they were not upholding my complaint. My account has been blocked for 26 days and counting. I discourage anyone to use this bank especially if you want to be able to access your own money. If I could have given 0 stars for customer service, I would have.”

Helpful Report

Posted 3 years ago

“I wish I could give zero stars. My Revolut account is being restricted every single time I receive or send some money. Once they block my account it’s impossible to reach out to the customer service and have any support and I have no access to my money for several weeks.”

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Posted 3 years ago

“Just dodged a dangerous bullet! These guys are SCAMMERS. I was recommended by an Online merchant to use Revolut to transfer a payment. In the process of opening account; the first ask for your cellphone #; there is no other option; you must use their cellphone app; that was the first red flag. Later, they ask for a selfie and then the ask for the DOB and entire 9 digits SSN; that's when I decline. I was curious and decided to investigate the bank and this led me to this site. Revolut is a pure SCAM and should be shutdown; no question, end of the story!”

Helpful Report

Posted 3 years ago

“DO NOT SIGN UP – NO HELP FOR HOURS AND THEY NOT TRYING TO HELP JUST PASS TIME! My phone and card got stolen on Saturday. Blocked card the same night. They wouldn’t order me a new one. On the website you cant do nothing! So without phone you are helpless. Finally after long chat they agreed to send me new one. I had to pay for it! Finally got the card which is faulty! Wouldn’t take my pin. Tried to activate - it got locked. Managed to unlock it on web- tried again. Put in terminal said pin locked but still charged me ! CARD CHARGED WITHOUT AUTHORISATION! CARD CHARGED WITHOUT PIN (NOT CONTACTLESS) Tried again different place the card wont take my pin. All services down all day you can’t even login to online bank to speak to someone! NO CONTACT NUMBER TO SPEAK TO ANYONE! I am now sat for over 2.5 hours on chat explaining the same thing and they just waiting me out to tell me – my shift is over bye! And then have to explain myself again! DO NOT SIGN UP TO IT! Completely useless! They ask the same thing and keep saying the same things they don’t actually read your messages they just waiting till their shift is over and all you get is – I will pass you to colleague. When asked to make complaint they give faulty links! I am on 4th advisor now. NONE HELPED! ALL have no idea what they talking about. THESE PEOPLE ARE THIEFS!”

Helpful Report

Posted 3 years ago

“No customers service available if you don't use the app. I deleted the app on my phone because it was constantly not functioning. When I downloaded it again so I can try to move all my money to a new bank account I can't even log In again as their authentication requests both on the app and on a browser doesn't work. So know I am waiting like a fool for a reply to my email to them. Worst App ever so far wouldn't recommend. And if someone can help me take action against them it will be very helpful”

Helpful Report

Posted 3 years ago

“They won't give 500 euro back after they messed up.”

Helpful Report

Posted 3 years ago

“I can't even start. Where should I start. I am an international student and figured a bank account where I could transfer money from my usual currency to others for free sounds amazing. One of the reasons I chose Revolut. Well until I had to change location and was asked to delete my old account. What they missed to tell me if I were to delete my account they still keep my number and mail address for usage, NOT deleting them. So when I tried to create a new account it told me the phone number and mail address are still in use. WOW. Then I went ahead got myself a new number and guess what in the US Revolut wants you to put in your SSN number which you don't have as an international student. Another thing the customer service missed to inform me about. Did I talk about the customer service yet. I sent an e-mail to their feedback mail account because there is no other choice to contact them without an active account. It's been 2 months. Still no answer. I tried to contact them through my partner's account and there they also told me the same thing. Write the feedback account. Guess what, their Social Media said the same. In the end I got them to admit that they neither delete your data if asked to nor can they help me and I should just go ahead get a new number and try for another account. -> Which I CANT because I have no SSN number. WTH Revolut, WTH?”

Helpful Report

Posted 3 years ago

“They block my account without any reason for months and not telling me why and still same I can't redrawing my money or use my account without any reason. It's really unsafe The function in the bank is good but for what if you can't use them or if its unsafe to have your money there”

Helpful Report

Posted 3 years ago

“Its great while everything works fine when there is a problem customer service is LITERALLY THE WORST!!!!!!!!!!!!!!!!! THE ONLY WAY to speak to someone is via the chat which sucks af you might wait for days until someone gets back”

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Posted 3 years ago

“No issue with setting up the account and been using for months. Then Revolut decide to limit my clients account over a week ago and completely ignore him. He cannot access his money to even move and close his account. There is absolutely no customer service for this business and getting through to a live agent is impossible, yes definitely impossible as still no one responded. Contacted on social media, emailed them to all emails including the complaints and not had one reply. I find this terrible and very concerning and I’m sure no one will contact us after this either! DO NOT USE! Under here it says; how did you communicate with the company - Noones writing back. How quick did the company reply to your queries- STILL WAITING”

Helpful Report

Posted 3 years ago

Revolut is rated 1.4 based on 1,287 reviews