Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

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Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff”

Helpful Report

Posted 5 years ago

Hi Danny, Thank you for taking the time to leave a review! We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to seeing you next time! Best regards, Monika

Posted 5 years ago

“On arrival, our first experience was very poor. The girls at the front desk were quite rude and as a result my friend ended up in tears. I spoke with Julie-anne to let her know of our experience. We'd pre-booked our gear online (four families within our group). The girl that served my friend was so rude, that she decided not to give Leisa a free coffee card when the rest of us received one for booking online. I wasn't aware of this when speaking with JA so didn't pass on this info. On arrival into the store, there wasn't clear direction as to where to go. Perhaps a sign that hangs from the ceiling to "check in here" over the centre counter. There's online check in on the left, a centre desk, staff to the left and right with boarding and skiing fitting. People everywhere and it was overwhelming not knowing which desk to go to first. Keep in mind that most people have travelled a long way to get to Hakuba, are tired from travel. First timers are already zapped so clear direction and support on walking in the store would aid first impressions and alleviate confusion and overwhelm especially when the store is maxed with people. We booked and paid for our gear online, filled in all the details; weight, height, foot length to arrive and it appeared that non of this detail was accessed or used. It felt like a waste of time to provide when we were sized up on arrival. You guys had also run out of boots for my son (a school group had visited the day prior). Thankfully they found a pair, but it took some time and they really didn't appear confident they could supply boots for a short period of time. Again, annoying in that we had paid and provided details. We greatly appreciated the delivery and pick up of gear, also the refunding of gear returned early.”

Helpful Report

Posted 5 years ago

Dear Emily, Thank you for taking the time to leave a review. We appreciate you letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 5 years ago

“great vibe staff excellent”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave a review. We're stoked you were able to meet our awesome Rhythm team and had an overall great experience! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“No complaints. Quick and efficient service. Helpful when changing premium equipment. Very handy that our gear was collected from our hotel after we left - one less thing to worry about when packing to leave.”

Helpful Report

Posted 5 years ago

Hi Colin, Thank you for taking the time to leave a review. We're glad you were able to make good use of our pick up/drop off service and had an overall smooth rental experience! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“So impressed with the service from Rhythm. We swapped and changed so many times, but never a hassle. Just awesome. We WILL be back!”

Helpful Report

Posted 5 years ago

Hey Russel, Thank you for taking the time to leave a review. We're stoked to hear you made good use of swapping your equipment to suit the mountain conditions. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, the team at Rhythm

Posted 5 years ago

“Excellent service, staff and equipment. My only complaint is the lack of alpine touring equipment, bindings, skins etc. for back country touring which is becoming quite popular.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for taking the review. We're glad to hear you had an awesome experience with our staff and equipment. Next time you're in Niseko, come check out our Rhythm Summit store, located walking distance from our Rhythm Main store which is packed with touring equipment/skins. If you'd like to discuss this further please feel free to email us at info@rhythmjapan.com, we do appreciate any feedback! We look forward to seeing you on your next trip. Many thanks, the team at Rhythm

Posted 5 years ago

“No one really to help, guide or assist upon arrival. Had to ask different staff multiple times about where to get fit etc. Guy that fit me was helpful enough though. After fitting, me and my friend were offered a lift to the gondola and told to wait 5 minutes (was raining and horrible outside). This turned into a 25 minute wait and we had to ask multiple times where the driver was. Eventually one of the shop staff gave us a lift. All in all not the best experience, particularly as we’d paid for the premium package and expected a little more. Not sure I’ll use Rhythm again when visiting Niseko or Hakuba.”

Helpful Report

Posted 5 years ago

Dear Adam, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 5 years ago

“The gears are in good quality and can be returned in AYA.”

Helpful Report

Posted 5 years ago

Hi Alan, Thank you for taking the time to leave a review. We are glad to hear you were able to make good use of our service counter at Aya, it makes for a very smooth rental process that's for sure! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“kind attitude and professional service!”

Helpful Report

Posted 5 years ago

Hi Leo, Thank you for taking the time to leave a review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, the team at Rhythm

Posted 5 years ago

“Helpful and friendly staff. Equipment in good condition. Convenient Return of equipment right at our hotel.”

Helpful Report

Posted 5 years ago

Hi Christina, Thank you for taking the time to leave a review. We are stoked to hear you were able to make use of our awesome rental fleet and that your whole rental experience went smoothly! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“I have found the staff to be upbeat, very helpful and efficient delivering a high level of service. Well done to all”

Helpful Report

Posted 5 years ago

Hi Scott, Thank you for taking the time to leave a review. We're stoked to hear you were had an awesome experience with our Rhythm team, we put customer experience and satisfaction as our priority and your review certainly reaffirms this! We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 5 years ago

“Unreal service”

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Posted 5 years ago

Hi Charles, Thank you for taking the time to leave a review. We're stoked to hear you had an awesome rental experience! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“Polite enough. Picked up from hotel in a timely manner but not that keen to get us back with our gear?! The skis were ok - not as good as others said about the newest gear etc. My ski edges were not sharp at all and there were lots of grooves out of the bottom of them. Premium package. They did not have my length of ski so I had to go down 6cm. This was ok due to conditions but with supposedly high stock levels i was surprised. Others closer to our hotel (and cheaper) but I went here due to reviews- possibly try elsewhere next time.”

Helpful Report

Posted 5 years ago

Dear Melanie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Many thanks, the team at Rhythm

Posted 5 years ago

“Pretty good! Would like the ability to book a certain ski ahead of time, but didn't end up being an issue.”

Helpful Report

Posted 5 years ago

Hi Chris Thanks for taking the time to leave a review. We are glad you were able to get the best skis for the conditions and enjoyed your time with us in Japan. We hope to see you again soon! With thanks The Team at Rhythm

Posted 5 years ago

“Always a pleasure to deal with the friendly team at Rhythm Hakuba.”

Helpful Report

Posted 5 years ago

Hi there Thanks for leaving a positive review! We are so glad to hear you had an amazing time with our team in Hakuba. We hope to see you again soon! With thanks The team at Rhythm

Posted 5 years ago

“Made my snowboard gear hiring process so simple. Couldn't recommend the premium package enough. Being able to swap boards according to the mountain conditions was very handy!”

Helpful Report

Posted 5 years ago

Hi Matthew Thanks for the positive review! We are so glad you had a great time with the premium package and made the most out of the easy swaps to get the most out of the conditions! We hope to see you again soon! With thanks, The Team at Rhythm

Posted 5 years ago

“Excellent experience renting from Rhythm - great selection of premium boards to match the conditions at Niseko. The staff is super knowledgeable and friendly! It would be great to have a bit more selection of premium bindings and boots to match the performance of the boards but it was all good gear. Super stoked to have top of the line powderboards from Jones, Libtech, Capita, Yes etc to choose from! Easy checkout and return process. THE place to rent from in town!”

Helpful Report

Posted 5 years ago

Hi David Thanks for leaving a positive review! We are so glad to get such a good recommendation from you! Amazing to hear our friendly experts were able to fit you with the best board during your time in Niskeo. We hope to see you again soon. With thanks, The Team at Rhythm

Posted 5 years ago

“Great service. Excellent selection of gear. Wonderful staff. Bravo. Would record to others”

Helpful Report

Posted 5 years ago

Hi Jefrey Thanks for the positive review! We are stoked to hear the good recommendations from you and you had an amazing time from our friendly experts! We hope to see you again soon. With thanks The team at Rhythm

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Pak Thanks for the review! We are so glad you had amazing service during your time with us. We hope to see you again soon! With thanks The Rhythm Team

Posted 5 years ago

“Great rental experience. Weather didn't cooperate so they adjusted our rental with no hassle and even refunded the difference for a day we removed from the booking. Also the shuttle service to our hotel was immensely appreciated.”

Helpful Report

Posted 5 years ago

Hi Andrew Thanks for taking the time to leave a positive review! It's unfortunate you didn't have the best weather but we are glad you enjoyed your time with us none the less! We look forward to seeing you again. With thanks, The Team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews